Universal Reisen

Travel Agency & Tour Operator: Vacation & Cruises & Running Tours

Universal Reisen
TOP SERVICE PROVIDER 2023
TOP RECOMMENDATION 2023
4.80 out of 5
Excellent
930 Reviews
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Contact information
Your travel agency in the Red Field in Lüneburg for over 35 years.
Your expert for running travel for 12 years tour operator.
Make an appointment now for your travel consultation and booking.
Travel agency, vacation, world discoverer, running journeys, vacations, cruises, MS Europa 2, Hanseatic Inspiration, and much more....
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Contact information

Universal Reisen
Volgerstraße 25
21335 Lüneburg
Germany
Directions

Contact person
Heike Lessner

Images & Videos

Opening hours

Tuesday 10:00 am-06:00 pm

Websites

Social Media

99% Recommended
5 stars 576
4 stars 80
1 star 2
Quality
Value
Services
Realization
Consulting
Customer service
Excellent (4.89)
Cost-performance ratio
Good (4.38)
Realization
Excellent (4.88)
Top competencies

Professionalism

5.00 out of 5
2 Reviews

Problem comprehension

5.00 out of 5
2 Reviews

Customer focus

5.00 out of 5
2 Reviews

666 Reviews on ProvenExpert.com

4.82 out of 5
Excellent
4.00 out of 5
Good
Recommendation
Due to the unforeseen airport strike, a plan B had to be found at short notice. This worked out great and I was well informed.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
05/06/2023Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for the good review! The Universal Reisen team is very happy about it.
5.00 out of 5
Excellent
Recommendation
For me everything was super, everything worked out very well, I am very satisfied, I thank you for great services
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
04/26/2023Rahimi H.
Universal Reisen Comment from Universal Reisen:
We are glad that you enjoyed the trip. Thank you for the super rating!
5.00 out of 5
Excellent
Recommendation
Excellent! Professional handling, competent advice and individual problem solving, friendly contact. - Very gladly again.
Thank you very much!!!
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
04/23/2023Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for the super rating! The team of Universal Reisen and Marathon-Sport.de is very happy about it!
5.00 out of 5
Excellent
Recommendation
The advice was very competent. We were provided with detailed information about our destination and received valuable tips.
We felt well looked after all around and will book the next trip again with you.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
04/20/2023Anonymously
Universal Reisen Comment from Universal Reisen:
We are very happy about the super rating and the positive feedback! Thank you very much!
4.98 out of 5
Excellent
Recommendation
Although I had to cancel the booked trip to the Tokyo Marathon due to injury, I felt I received fast, friendly and competent service at all times.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
04/07/2023Anonymously
5.00 out of 5
Excellent
Recommendation
We are very satisfied with the advice and service of Universalreisen. Queries were always answered immediately, our extensions also implemented and were very well looked after compared to other travelers from other agencies. Gladly again at any time.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
04/03/2023Nina & M.
Universal Reisen Comment from Universal Reisen:
Thank you for the great and detailed feedback and the positive feedback. Mrs. Zielske was very pleased about it!
5.00 out of 5
Excellent
Recommendation
The trip was overall very well organized, highly recommended.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
04/02/2023Volker D.
Universal Reisen Comment from Universal Reisen:
Mrs. Zielske was very pleased with the great review and feedback.
5.00 out of 5
Excellent
Recommendation
We have already passed on a recommendation to acquaintances. The booking of a trip has already been made by our acquaintances.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
04/01/2023Willi L.
Universal Reisen Comment from Universal Reisen:
Thank you for the great review and the recommendation. We are very happy about that!
5.00 out of 5
Excellent
Recommendation
The travel agency staff responded promptly to all inquiries, left messages on the answering machine, followed up with the operator. A perfect customer service. Thank you
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/31/2023Angelika Sigrid G.
Universal Reisen Comment from Universal Reisen:
Thank you very much for your great and detailed feedback and evaluation. Kind regards from Merle Bergbohm
5.00 out of 5
Excellent
Recommendation
The very good personal contact was very pleasant. All inquiries were processed quickly.
I can only recommend it ...
We were completely satisfied with all the trips we booked.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/30/2023Margret E.
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great feedback. Mrs. Casper was very happy about it!
5.00 out of 5
Excellent
Recommendation
Super nice team
Top advice!!!
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/30/2023Ljubica I.
Universal Reisen Comment from Universal Reisen:
We are happy about the great feedback!
5.00 out of 5
Excellent
Recommendation
I have been booking our trips through Universal Travel Agency for many years.
I would like to thank all the staff for the great service.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/30/2023Ute H.
Universal Reisen Comment from Universal Reisen:
Thank you for the great review and positive feedback!
5.00 out of 5
Excellent
Recommendation
Always nice and competent employees. Even if you can be annoying as a customer sometimes, I have always experienced very friendly and helpful staff. MANY thanks
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/30/2023Susanne H.
Universal Reisen Comment from Universal Reisen:
The entire Universal Reisen team would like to thank you for the great review and positive feedback!
5.00 out of 5
Excellent
Recommendation
Everything was done quickly and shortly before the trip there was still the latest information about the features of the destination
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/30/2023Hans-Werner A.
Universal Reisen Comment from Universal Reisen:
Thank you very much for the super rating! Mrs. Bergbohm is very happy about it.
5.00 out of 5
Excellent
Recommendation
Excellent customer service and competent advice. As always, we enjoyed it very much. Thank you very much!
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/23/2023Torsten E.
Universal Reisen Comment from Universal Reisen:
Thank you for the 5 star rating! Mrs. Zielske was very pleased.
5.00 out of 5
Excellent
Recommendation
The marathon trips are perfectly matched for the runner. Location of the hotel was once again super.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/23/2023Petra L.
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great review! We are glad that you had a successful trip.
5.00 out of 5
Excellent
Recommendation
Very competent and friendly staff.Took excellent care of our trip.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/23/2023Ursula J.
Universal Reisen Comment from Universal Reisen:
Mrs. Bergbohm was very pleased with the great review. Many thanks for it!
4.80 out of 5
Excellent
Recommendation
Great organization. The itinerary was 100% on time. The Japanese tour guides were very motivated to help us.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/23/2023Peter R.
Universal Reisen Comment from Universal Reisen:
Thank you for the positive feedback and we look forward to hearing from you again on your next trip.
5.00 out of 5
Excellent
Recommendation
Very nice personal service and contact!
Show original
Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/23/2023Markus B.
Universal Reisen Comment from Universal Reisen:
Thank you very much! We are pleased with the positive review!
4.40 out of 5
Good
Recommendation
An all-around successful event with a perfectly executed follow-up trip. Unfortunately a little too short.
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Customer review & rating for:
Urlaubsberatung von Universal Reisen & Marathon-Sport.de
03/23/2023Uwe K.
Universal Reisen Comment from Universal Reisen:
We appreciate your positive feedback and will gladly pass on the criticism regarding the duration of the trip to the organizer.
264 Reviews from
4 other sources
4.75 out of 5
Excellent
4.90 out of 5
Excellent
36 reviews on Google Maps
 
05/02/2023
4.80 out of 5
Excellent
95 reviews on Trustpilot
 
09/22/2018
4.70 out of 5
Excellent
128 reviews on Trustpilot
 
09/20/2018
4.20 out of 5
Good
5 reviews on Facebook
 
11/19/2022
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All reviews and experiences about Universal Reisen are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/26/2018  |  Last update: 06/06/2023   |  Report profile

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