Universal Reisen

Travel agency & tour operator: vacations & cruises & running trips

Universal Reisen
TOP SERVICE PROVIDER 2024
TOP RECOMMENDATION 2024
4.81 out of 5
Excellent
1,053 Reviews
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Your travel agency in the Red Field in Lüneburg for over 35 years.
Your expert for running travel for 12 years tour operator.
Make an appointment now for your travel consultation and booking.
Travel agency, vacation, world discoverer, running journeys, vacations, cruises, MS Europa 2, Hanseatic Inspiration, and much more....
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Contact information

Universal Reisen
Volgerstraße 25
21335 Lüneburg
Germany
Directions

Contact person
Heike Lessner

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Opening hours

Websites

Social Media

99% Recommended
5 stars 651
4 stars 87
1 star 2
Quality
Value
Services
Realisation
Consulting
Customer service
Excellent (4.89)
Cost-performance ratio
Good (4.47)
Realisation
Excellent (4.88)
Top competencies

Reliability

5.00 out of 5
4 Reviews

Customer loyalty

5.00 out of 5
4 Reviews

Professionalism

5.00 out of 5
4 Reviews

749 Reviews on ProvenExpert.com

4.83 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Very friendly team, the whole travel planning and information worked out perfectly!. Thanks for the excellent experience!
Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
07/07/2024Stephan S.
Universal Reisen Comment from Universal Reisen:
Thanks a lot for your great rating and the nice words! We are very happy to hear that you had a great trip.
Best wishes from the whole Team from Universal Reisen & Marathon-Sport.de
5.00 out of 5
Excellent
Recommendation
Advice, booking and support are always first class. We will book again!!!
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Customer review & rating for:
Reiseberatung Universal Reisen & Kreuzfahrten Agentur in Lüneburg
27/05/2024Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for this top rating, we are really pleased!

Uta Zielske and the team from Universal Reisen & Kreuzfahrten-Agentur Lüneburg
4.76 out of 5
Excellent
Recommendation
For more than 30 years, the UNIVERSAL-Reisen team has provided me and my fellow travelers with competent and reliable support, especially for very individual travel requests. Thank you!
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Customer review & rating for:
Reiseberatung Universal Reisen & Kreuzfahrten Agentur in Lüneburg
18/05/2024Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great review! We look forward to welcoming you back at any time.
Best regards

Your team from Universal Reisen & Marathon-Sport.de
5.00 out of 5
Excellent
Recommendation
We have been well informed by the travel agency on every trip, the trip was carried out excellently and help was provided quickly in the event of problems.
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Customer review & rating for:
Reiseberatung Universal Reisen & Kreuzfahrten Agentur in Lüneburg
17/05/2024Herr Prof. Dr. Schafmayer
Universal Reisen Comment from Universal Reisen:
Thank you very much for the top rating, we are really pleased!

Uta Zielske & the team from Universal Reisen in Lüneburg
5.00 out of 5
Excellent
Recommendation
Alles prima!
Customer review & rating for:
Reiseberatung Universal Reisen & Kreuzfahrten Agentur in Lüneburg
17/05/2024Herr Sorger
Universal Reisen Comment from Universal Reisen:
Vielen lieben Dank für die vielen Sterne und die tolle Bewertung! Das Team von Universal Reisen & Marathon-Sport.de hat sich sehr darüber gefreut.
5.00 out of 5
Excellent
Recommendation
Uncomplicated, very friendly and competent travel advice. We would book here again at any time and would also recommend the travel agency to friends and family!
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Customer review & rating for:
Reiseberatung Universal Reisen & Kreuzfahrten Agentur in Lüneburg
10/05/2024Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great review and the lovely feedback. The team at Universal Reisen and Kreuzfahrten Agentur was very pleased to receive it!
5.00 out of 5
Excellent
Recommendation
Nice personal contact on site, smooth processing, everything on time for travel documents, etc. We would be happy to book there again
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Customer review & rating for:
Reiseberatung Universal Reisen & Kreuzfahrten Agentur in Lüneburg
10/05/2024Anonymously
Universal Reisen Comment from Universal Reisen:
How do you do?
Thank you very much for your great review!
Please feel free to contact us at any time if we can help you plan your trip!

Best regards
Merle Bergbohm & your team from Universal Reisen
5.00 out of 5
Excellent
Recommendation
London Marathon 2024: everything was perfectly organized, there was always someone to talk to/reach beforehand. Everyone was super nice! I'll definitely be going with you again!
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
08/05/2024Carolin Amegashie
Universal Reisen Comment from Universal Reisen:
Nadine Casper and Uta Zielske were very pleased with your review and the great feedback. We would be delighted if you would contact us again for your next (marathon) trip.
5.00 out of 5
Excellent
Recommendation
The advice, customer service and implementation of the planning were competent.
Expectations were met.
The advice was very friendly.
There was a sense of security in solving any problems.
Very satisfied with the travel agency.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
08/05/2024Dörte Lodwig
Universal Reisen Comment from Universal Reisen:
Thank you very much for the nice review! We look forward to welcoming you back at any time.
5.00 out of 5
Excellent
Recommendation
Very professional support. I felt very well looked after. Thank you very much.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
06/05/2024Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great rating and feedback! We are very happy about it! Your team from Universal Reisen and Marathon-Sport in Lüneburg
4.60 out of 5
Excellent
Recommendation
The communication with and support from Uta Zielske was particularly positive throughout the entire booking and planning period.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
06/05/2024Anonymously
Universal Reisen Comment from Universal Reisen:
Uta Zielske was very pleased about your positive feedback. Thank you also for the many stars! Your team from Universal Reisen and Marathon-Sport.de in Lüneburg
4.60 out of 5
Excellent
Recommendation
Great support both during the booking process and on site. Many thanks for that!
It won't be the last running trip I book through Universal Reisen.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
28/04/2024Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you so much for this great review, we really appreciate it!

The team from Universal Reisen & Marathon-Sport.de
4.80 out of 5
Excellent
Recommendation
Thank you very much for the competent guidance and organization of the trip.
I will gladly recommend you to others and book another trip with Universal Reisen.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
26/04/2024Anonymously
Universal Reisen Comment from Universal Reisen:
Thank you very much for this great review! It was really fun on site in London.

Your team from Universal Reisen & Marathon-Sport.de
3.00 out of 5
Average
Recommendation
The travel agency's services were fine. As I knew what I wanted, they weren't anything special - except for the availability of the starting places for London.

Hotel had a great location but numerous shortcomings. Poor cleanliness, a room cleaning "forgotten", breakfast was an imposition after a long wait and also not advantageous for athletes. At dinner "Bowl with salmon" the salmon was forgotten.

Having to be driven to the site a good 4 hours before your own start was also not good in the temperatures, especially as thousands of people arrived later/after us. So it could have been done differently and, if necessary, by a guided subway tour.

In New York there were also problems with the hotel (elevator disaster) - I wish we had made a more conscientious choice.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
25/04/2024Björn
Universal Reisen Comment from Universal Reisen:
Thank you for your review and constructive criticism, which we are happy to pass on to the tour operator Dertour. The organization of the London Marathon is in the hands of the tour operator. As a travel agency, we unfortunately have no influence on this.
We are aware of the points of criticism and will of course discuss them with our partner.

Your team from Universal Reisen & Marathon-Sport in Lüneburg
5.00 out of 5
Excellent
Recommendation
everything great, gladly again
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
24/04/2024Robert
Universal Reisen Comment from Universal Reisen:
Thank you very much for the 5 stars, we are delighted.

Your team from Universal Reisen & Marathon-Sport in Lüneburg
4.60 out of 5
Excellent
Recommendation
Very quick response to inquiries, whether by email or telephone
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
24/04/2024Stefan
Universal Reisen Comment from Universal Reisen:
Thank you for the very good review of the Marathon trip.

Your team from Universal Reisen & Marathon Sport in Lüneburg
5.00 out of 5
Excellent
Recommendation
Thank you so much for this incredible experience at the London Marathon.
Everything was perfectly organized and there was always someone available to answer any questions.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
24/04/2024Sebastian Wrede
Universal Reisen Comment from Universal Reisen:
Thank you very much for the full score :-) We are very happy about the rating and it was really fun on site!

Your team from Universal Reisen & Marathon-Sport in Lüneburg
5.00 out of 5
Excellent
Recommendation
Great organization of the trip to the London Marathon and uncomplicated contact at all times. Highly recommended!
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
23/04/2024Maximilian Linxweiler
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great review, we are very happy about this praise and are happy to help you with the next travel planning!

Your team from Universal Reisen & Marathon-Sport in Lüneburg
5.00 out of 5
Excellent
Recommendation
The trip to the London Marathon 2024 was well organized throughout. The hotel had a good location and attractive rooms that were very clean. There was an informative city tour and a very good talk before the marathon day. I hope to be able to make my next trip to the Tokyo Marathon with Universal Reisen soon if I get one of the coveted tickets. Many thanks also for the friendly support on site.
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
23/04/2024Carsten Lautz
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great review! It was really great in London and a lot of fun. We are keeping our fingers crossed for Tokyo!

The team from Universal Reisen & Marathon-Sport in Lüneburg
5.00 out of 5
Excellent
Recommendation
Everything was excellently prepared.
And now just Tokyo
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Customer review & rating for:
Reiseberatung Universal Reisen in Lüneburg
23/04/2024Zdenek Roth
Universal Reisen Comment from Universal Reisen:
Thank you very much for the great review! We are keeping our fingers crossed that Tokyo will work out!

The team from Universal Reisen & Marathon-Sport in Lüneburg
304 Reviews from
4 other sources
4.77 out of 5
Excellent
4.90 out of 5
Excellent
73 reviews on Google Maps
 
17/07/2024
4.80 out of 5
Excellent
95 reviews on Trustpilot
 
22/09/2018
4.70 out of 5
Excellent
128 reviews on Trustpilot
 
20/09/2018
4.20 out of 5
Good
8 reviews on Facebook
 
15/10/2023
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All reviews and experiences about Universal Reisen are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 26/04/2018  |  Last update: 27/07/2024   |  Report profile

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