I've only had the initial consultation so far, which is why I can't give any ratings on quality, execution etc.. That's why I can't make any statement about a recommendation. After my research and various consultations, during which I have already obtained detailed information from other providers, Weight Doctors is by far the most expensive provider - even with the special conditions and similar services. On the contrary: for less money, others offer overnight stays and more detailed personal nutritional advice over longer periods of time. The argument that people recover better at home anyway ... well, for one night? That's another way to save costs, isn't it? Personally, I'd rather not go home straight away. And such a scale ... I already have one, but I still have to use it.
About the app: I know AI is all the rage. I work intensively with AI-supported systems myself almost every day. I doubt that AI is currently able to weigh up options sensitively, encourage people in special cases, etc. when it comes to such sensitive issues. But well, that's just speculation based on my experience - personally, I'd rather have an understanding counterpart who adapts to me specifically.
Sorry if my assessment is rather critical at this stage. It remains to be seen whether WD meets its own high standards and is worth the extra price - I will report back ...
But one more very positive thing at the end: the consultant was very competent. She was very well prepared, friendly and was able to answer all questions in such a way that you had the feeling that she really knew her stuff. You rarely get that - especially when it comes to medical matters.
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Thank you very much for your open and honest feedback and first of all congratulations on your fantastic weight loss success! The entire Weight Doctors team is delighted that we were able to help you achieve a new attitude to life with our treatment approach.
We are just as happy that the entire medical treatment went smoothly and satisfactorily. You were in the very best hands with our experienced treatment team. Safe, professional and gentle care is our maxim, to which everything else must be subordinated.
We take your criticism regarding the need for improvement in aftercare very seriously. Unfortunately, you have not yet been able to benefit from our new 360-degree concept as a patient, which has been introduced for all new Weight Doctors patients since September 1, 2023. With this approach, we have significantly corrected existing deficits in care with the help of a digital app, AI-supported online advisor and, above all, our new 360 coaches.
With this aftercare program, our patient satisfaction has also changed extremely positively in this, as you quite rightly say, very important area. I think that this innovation makes it more than clear that we value constructive feedback highly and try to derive important lessons from it for the benefit of an even better and more patient-specific offering.
As compensation in your case, we have already given you a digital smart body scale, which, together with 12 months' access to our Weight Doctors app, will help you to keep a close eye on the first year after your treatment.
Unfortunately, the health tracker is not currently available from the manufacturer. We regret that ourselves. However, you can pair the scale and app with your own smartphone via Apple Health or Google Health (both iOS and Android are supported). This allows you to use even more functions than with the tracker itself. Our team of 360 Coaches will be happy to help you with the setup.
I have also asked your consultant and certified 360 coach Nina from our team to give you additional support in the form of 3 free nutrition coaching sessions.
We hope that this will take away some of your disappointment.
All the very best for you,
Sincerely,
Your Weight Doctors
Alexander Gläser
Managing Partner