We fell in love with a Softub Poseidon at a trade fair. Actually, I always wanted a fixed-shell pool. Fortunately, you offer a test swim, which we gladly accepted. A super pleasant atmosphere, created and supported by your fantastic employee Ms. Feldmann, who took a lot of time for us, convinced me of the advantages of the Softub. So quiet and yet the advantages of a "large" pool, have brought us to the Poseidon, which is now giving us pleasure in our garden after a very short delivery time. I can only pass the best judgment on Whirlpool&Living. Super friendly and emphatic, highly competent. You felt very welcome.
The only downside is the lid lifter that we also bought. In my opinion, it looks like a foreign object and is not of the best quality. The Allen key supplied did not fit the screws, so I had to buy a special one at the DIY store because it is an American size. I think it is clearly overpriced in terms of price/performance.
All in all, however, I can recommend Whirlpool&Living 100%. We are looking forward to many happy years in the new pool and are very confident that we can count on Whirlpool&Living for all our needs.
Thank you very much
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Translation
Thank you very much for your evaluation.
First of all, we would like to point out that the performance of the freight forwarder that you rightly complained about is our responsibility as your contractual partner, but we naturally have no direct influence on this. We expressly regret the inconvenience caused by the forwarding company's delivery.
In this context, however, we would like to mention that we have compensated you for your inconvenience by sending you an accessory free of charge as a gesture of goodwill, which by far exceeds the value of the shipment.
We are pleased that you are very satisfied with our advice as well as the product itself."
If you have any questions, please do not hesitate to contact me.
With kind regards
Franziska Sterna