Whirlpool & Living GmbH

Service staff very nice, telephone service well accessible and helpful, unfortunately no response to mails.

From the beginning (spontaneous test bathing at a trade fair) to the end (installation) it was a smooth and uncomplicated process. Every little question is taken seriously and answered with the utmost professionalism.

Advice and sales very customer-oriented with good objective advice. Delivery and installation very professional and human very pleasant. The hot tub is very good quality and the use is just beautiful!

Very fast and good advice. Top product explanation on site

Easy to install and set up on site

Hello,
we have decided to buy a Triad in spring 2019. The on-site consultation in Hanover was very good and we quickly came to an agreement regarding the purchase price. My wife and I were really excited and were looking forward to using the new purchase in the garden. We immediately took care of the electricity connection as well as the concrete slab for the safe straight stand of the pool.
One of the arguments for buying a Dimension one hot tub was to have a repair service. That this would be the main contact within a very short time after the arrival and installation of the pool, we would never have expected in retrospect. After all, the previous qualitative impression was convincing.

At the beginning of July 2019, the pool was installed, in mid-July 2019 water ran out of the hot tub. Overall, it was decided together with the repair service to repair the pool in the workshop in Achim. So the pool was picked up and was not available for weeks.
After the hot tub Triad was delivered after the extensive repair it took about a month until the next defect occurred.
In 2021 and 2022 permanent failures of the hot tub Triad were a sad reality. Even currently, the pool is not completely usable, various massage jets simply do not work.

Weeks always pass from the notification of the defect to the repair. We paid for the unit immediately and all we expect is that the hot tub works completely. It is not about criticizing minor defects but the constant failure of various massage jets as well as the program unit for selecting massage programs is a serious defect from our point of view. It is the function of the massage jets that represents a spa in its value.

The service staff always behaves courteously both on the phone and on site. I would like to emphasize that.

At the moment we are waiting again (for weeks) for a repair date. A final solution is currently not available.

We are very satisfied.

this is an absolute bathing pleasure hardly any heat loss easy operation I would buy again and again.

We were particularly impressed by the opportunity to extensively test the whirlpool of our dreams on site in Neumarkt i.d. Oberpfalz. Without this opportunity, we might not have been willing to invest this not inconsiderable amount.
The sales talk was also very pleasant and all necessary information was explained in an understandable way.
The promised delivery date was met and also the delivery went smoothly. Only the driver could have phoned about 30min before arrival.

The Softub keeps what it promises. Quality and efficiency paired with a fantastic design! The Poseidon jet and the LED lighting are worth it in any case and offer an enormous added value! We use the spa almost daily and the recommended cleaners are perfect. Easy to use and absolutely no annoying smell. Only the test strips are not optimal...but here there are good replacements.

All in all, we are completely satisfied and hope that we have very long pleasure in this great whirlpool.
So relaxation makes happy!

The pool is very pleasant and quiet, but it takes a long time to heat up. I still have problems with the water care. Too many products ?

Hello Team Whirlpool & Living, the pool is not yet fully assembled. There are still secondary works necessary. Gladly we inform after the completion. Friendly greeting
Family Brinkmann

Smooth process from ordering to delivery.
Simple assembly and an understandable instruction manual.
Hopefully the service remains the same after the purchase.

Pure luxury

The personal consultation at the garden festival in Hanau was very class. Customer service is also very good. Product very high quality and we are happy to recommend.

On-site consultation on the soft tub pool was very pleasant, competent and goal-oriented. Information about the delivery date was consistent.
Coordination between scheduling and shipping could be optimized so that the customer does not have to follow up (follow-up: the customer was already offered a delivery date within the promised 3 working days).

everything as agreed ...keep it up ....

Very competent and helpful service. Service responded and delivered promptly. Gladly again.

The advice in the showroom was very professional and we felt very well advised.
Unfortunately, when I ordered the pool as well as the later order of the pool surround, the already paid deposit was not taken into account in the final invoice and I had to call both times to complain about this. After that, a corrected final invoice was issued taking the deposit into account. So what should not happen 2x.
Otherwise everything was fine!

Personal advice