Although contractually agreed, the landlord wanted the full deposit, despite assignment of the insurance as advertised. However, this could be settled laboriously. When picking up the camper then the next surprises, the vehicle did not have as specified and requires the bike holder. Likewise, no navigation system is included. This is unsatisfactory, because thereby the whole vacation can no longer take place as planned, moreover without Navi in Denmark will be funny...hope one finds a monetary and appropriate compensation. (Addition) A solution was found, thanks to WOBI the matter could be cleared up.
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Translation
first of all, we are sorry that you had problems with our service. However, our system does not allow double bookings as a matter of principle. Unfortunately, in this case, the rental company you selected reported the vehicle to us as "free", although he already had another booking for the corresponding vehicle.
In general, we act in any case but also only as an intermediary. The booking contract is concluded via our booking portal by our tenants directly with our landlords, accordingly, the landlord is responsible for the repayment. Here, of course, we have tried to support the process and handle quickly and can only apologize that a delay has occurred here.
Yours sincerely,
WOBI