Wohnpalast

Teak furniture, living palace, garden furniture, wooden table, buffet cabinet, wooden chair, chair

Wohnpalast
CUSTOMERS' CHOICE 2024
TOP SERVICE PROVIDER 2024
4.67 out of 5
Excellent
285 Reviews
Contact information
Wohnpalast - furniture with character
When it comes to original and high-quality solid wood furniture for your four walls, the garden and the office, we at wohnpalast.de are your contact. For more than 15 years, we have been offering our customers...

Contact information

Wohnpalast
Mainstr.85A
41469 Neuss
Germany
Directions

Contact person
Matthias Jegodtka

Images & Videos

98% Recommended
5 stars 37
3 stars 0
1 star 0
Excellent (4.71)
Cost-performance ratio
Excellent (4.72)
Top competencies

Payment processing

4.87 out of 5
15 Reviews

Reliability

4.87 out of 5
15 Reviews

Selection

4.80 out of 5
15 Reviews

46 Reviews on ProvenExpert.com

4.76 out of 5
Excellent
4.40 out of 5
Good
Recommendation
Very friendly, speedy and tidy forwarding company!

Piece of furniture is immaculate and very well restored and maintained!
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Customer review & rating for:
Wohnpalast
03/27/2024Anonymously
4.03 out of 5
Good
Recommendation
beautiful furniture, friendly service
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Customer review & rating for:
Wohnpalast
03/23/2024Anonymously
4.60 out of 5
Excellent
Recommendation
We have always received detailed and friendly answers to queries regarding the product we purchased. Thank you for that.
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Customer review & rating for:
Wohnpalast
03/23/2024Anonymously
4.40 out of 5
Good
Recommendation
Super bar stool, self-collection possible
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Customer review & rating for:
Wohnpalast
03/10/2024Anonymously
4.57 out of 5
Excellent
Recommendation
The goods are very good, as is the information and notification of delivery. The delivery was carried out by very friendly, and in our case, our own staff (as I understood it, a forwarding agent for the delivery was not available).
At best, the costs for delivery to the point of use instead of just delivery free kerbside were outrageously high. But with a two-part wardrobe weighing a total of 135 kg, unless you are called or know Superman or Hulk, you have no other option for getting the item transported to the premises.
Otherwise, thumbs up!
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Customer review & rating for:
Wohnpalast
03/06/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The staff are very nice and the offer is not off the peg.
Anyone looking for something different is in good hands here. We'd love to come back.
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Customer review & rating for:
Wohnpalast
01/13/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We are satisfied with the quality and customer service!
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Customer review & rating for:
Wohnpalast
12/22/2023Ewa und A.
4.47 out of 5
Good
Recommendation
The biggest criticism: We had no information about the delivery date. On the day of delivery, we were informed at 7:38 in the morning that the delivery was coming. 30 minutes later, the delivery man was at the door. That's just not on. A set-up service should be included for such heavy deliveries.
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Customer review & rating for:
Wohnpalast
12/17/2023Anonymously
4.80 out of 5
Excellent
Recommendation
Good advice, purchase, delivery and payment went as agreed. The delivered goods fully meet our expectations
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Customer review & rating for:
Wohnpalast
12/03/2023Harald H.
3.75 out of 5
Good
Recommendation
Received a call that the goods had arrived. Dining room table, coffee table and 4 chairs.
We got a trolley to collect the items. On arrival, the coffee table had not yet arrived. so we also picked it up ourselves.
Unfortunately, one leg of the dining room table is slightly shorter, which we noticed after assembly when the table wobbled. We padded it with 3 layers of felt.
I would still buy from them again as the range suits my taste.
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Customer review & rating for:
Wohnpalast
12/02/2023Anonymously
4.60 out of 5
Excellent
Recommendation
Friendly staff, very quick information on my special requests. The store is highly recommended.
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Customer review & rating for:
Wohnpalast
11/30/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Prompt information on the progress of the order, uncomplicated appointment arrangements, quick response to emails. Simply everything super good.
Ordered sideboard vintage gray totally beautiful
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Customer review & rating for:
Wohnpalast
11/12/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Good availability for questions, very good service. The shelves are great.
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Customer review & rating for:
Wohnpalast
11/11/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Very good product uncomplicated purchase always gladly again.
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Customer review & rating for:
Wohnpalast
11/10/2023Ewald H.
5.00 out of 5
Excellent
Recommendation
Very good service! Problem-free delivery! Excellent goods! Gladly again at any time!
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Customer review & rating for:
Wohnpalast
11/10/2023Anonymously
1.53 out of 5
Fair
Our experience with ordering a dining table with "8-12 weeks delivery time":
When after 12 weeks still no delivery and no contact on the part of the dealer, I tried to contact. Only after five calls on our part ("colleague not there" / "can't get into the system right now" / "can't look right now" / "call back tomorrow") did we get an answer: "The original manufacturer no longer exists, but a replacement has been found." New delivery date is unclear, "probably this year".

For self-protection, we changed the payment method in the store from cash in advance to cash on delivery. (Yes, we wanted to see if the store even existed. We were told that the table could be delivered in 5 weeks if there were no additional logistical problems). The money was refunded only after another call and written request 3 weeks after changing the payment method. After a total of 18 weeks - one business day after the written request for refund of the advance payment - the order was canceled without giving any reason. Only upon request, we were tersely informed that the table could not be produced at the moment. After 12 + 6 weeks of waiting!
A communication on the part of the dealer did not take place and had to be actively and repeatedly demanded.

I can only vehemently advise other customers against ordering online.
Absolutely poor communication, unserious processing and unreliable statements.
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Customer review & rating for:
Wohnpalast
10/30/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Bought a beautiful glass showcase :)
We can only recommend the store.
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Customer review & rating for:
Wohnpalast
09/15/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Wohnpalast Papierfragebögen
01/31/2024F. P.
5.00 out of 5
Excellent
Recommendation
Rating for:
Wohnpalast Papierfragebögen
01/28/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Wohnpalast Papierfragebögen
01/18/2024Anonymously
239 Reviews from
3 other sources
4.66 out of 5
Excellent
5.00 out of 5
Excellent
79 reviews on golocal
 
05/11/2021
4.50 out of 5
Excellent
136 reviews on Google Maps
 
06/14/2024
4.40 out of 5
Good
24 reviews on Facebook
 
10/19/2023
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All reviews and experiences about Wohnpalast are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 06/10/2020  |  Last update: 07/17/2024   |  Report profile

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