ZAPF GmbH

Manufacturer of high quality prefabricated concrete garages

ZAPF GmbH
85 Reviews i
published (67%)
out of 126 reviews
Contact information
The best-selling prefabricated concrete garage in Germany comes from ZAPF GmbH. The traditional company stands for top quality prefabricated garages, good service and manufacturing made in Germany. In 1968, the first one-piece prefabricated garage...

Contact information

ZAPF GmbH
Nürnberger Straße 38
95448 Bayreuth
Germany
Directions

Contact person
Team ZAPF GmbH

Review from 02/09/2024  
3.00 out of 5
Average
Quality
Value
Services
Implementation
Consulting
Top competencies

Cost adherence

4.71 out of 5
17 Reviews

Reliability

4.63 out of 5
16 Reviews

Professional demeanor

4.73 out of 5
15 Reviews

85 Reviews on ProvenExpert.com

3.00 out of 5
Average
Customer service response time is pathetic. Like an ostrich burying its head in the sand and hoping the customer will give up.
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Customer review & rating for:
ZAPF GmbH
02/09/2024D.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Sir or Madam
We are sorry that you are dissatisfied with our customer service. Unfortunately, there may be delays in processing inquiries during the winter period. We ask for your understanding.
As you used a pseudonym for your negative review and not your real name, we are unfortunately unable to assign this review to an order. Please send us your contact details including the order number to feedback@zapf-gmbh.de. We will then take care of your request immediately.
Your ZAPF Garage Team
1.40 out of 5
Poor
Hands off this company! I received a double garage consisting of 2 halves. According to an expert, different grain sizes of plaster were used.
According to the person in charge, Mr. Metzner, this is normal and each half is unique.
If this is not rectified, the matter will immediately be referred to a lawyer.
On delivery, the door control did not work on either door. The ventilation position had not yet been programmed. Some of the fitters also lacked the necessary expertise.
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Customer review & rating for:
ZAPF GmbH
02/06/2024Rüdiger K.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. K.
We are sorry that you are not satisfied with your ZAPF garage. As you describe, your garage consists of two components. It is therefore possible that the grain size on the two components is slightly different. This is applied by hand by our employees and is not always 1:1 identical.
We would like to take a closer look at your process. Unfortunately, we cannot assign an order to your evaluation using your pseudonym. Please send us a short email to feedback@zapf-gmbh.de with your contact details and order number.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Hello, I ordered a garage from Zapf Garagen in 2021, at the beginning I was honestly skeptical because I read a lot of reviews, but the consultant Mr. Winning reassured me and said, unfortunately the people who are at peace don't really rate, but rather those who always have something to complain about, as a consultant I was super at peace with him, he was always immediately available, if not he called back pretty quickly, he reassured me and assured me that I would be very happy with my garage. Fortunately I am, it's been 2 years now and I didn't want to give a rating straight away because I wanted to wait to see if something might come loose or something else in the meantime and if so whether the warranty would cover it or whether it's the same with the promises until the contract is signed, but I have to say it was nothing and my garage is really still in top condition! Everything is fine, price, performance really top👍 I can really recommend, and will do so too!
LG Dedeeli
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Customer review & rating for:
ZAPF GmbH
12/21/2023D.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Sir or Madam,
Thank you very much for your positive feedback. Unfortunately, what Mr. Winning told you is true. With over 16,000 garages a year, it can happen that there is a problem. Unfortunately, it is precisely these customers who rate a company where there have been problems. The majority of them are very satisfied and unfortunately do not rate us. We are therefore all the more pleased that you are doing so in this way.
We hope you continue to enjoy your ZAPF Garage in the future.
Your ZAPF Garage Team
1.40 out of 5
Poor
-On 27.7. 2011 site inspection of the construction manager with the
Determination: Delivery must be made with a three-axle truck.
-Delivery 1/2.8.2011 with low loader. Our crane had to be dismantled again
be dismantled and reassembled at another location for the interim
be built up again.
4.8.2011 again set up crane to load the garage on Zapf three-axle truck.
Dismantle crane and reassemble at the construction site.
-Instead of ordered roof edge design in copper, galvanized sheet metal was delivered.
-2 Window cutouts have totally different from my specification
dimensions. However, these components had already been manufactured.
Besides the delay of almost 3 months, there was not much else that could go wrong.
much more wrong.
But it goes even better, the pos. garage roof with special coating and
gravel fill had no coating at all (except on the concrete edge
(visible area) of the roof.
I am a craftsman myself and by no means a querulous person but I know
also my rights. The promised and invoiced execution was not delivered.
delivered. In addition, the work now shows defects that are almost certainly also due to
the intermediate storage on uneven ground. The claim for
claim for rectification of defects or reimbursement of costs is based on the fact that your site manager
had recognized with certainty that the roof coating was missing and that the garage had developed
had developed stress cracks that no longer made the roof watertight. A rework
Zapf refuses without justification or on-site inspection.
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Customer review & rating for:
ZAPF GmbH
07/13/2023Michael Willi B.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Brähler,
We are sorry that you are no longer satisfied with your ZAPF garage and that the assembly was very unfortunate. However, we cannot understand why the garage should suddenly have defects after 12 years, which originate from the assembly at that time. Garages are not placed directly on the floor, but on small mounting plates. These compensate for the unevenness.
We also have to inform you that after 12 years the warranty for your garage has expired for years.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Very good advice from Mr. Pfleger, who, in contrast to other providers I contacted, took the time to come on site.
It was very pleasant to clarify the requirements in a personal conversation instead of sending e-mails back and forth forever.
Even the discrepancies in the foundation made by a local company could be quickly resolved tel. between site manager and craftsman.
The construction was done quickly and without any problems by the competent Zapf team. For the traffic jam on the highway and the resulting delay, the installers could of course nothing.
For the customer service I have now already awarded 5 stars although I could not yet test it because there was no occasion.
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Customer review & rating for:
ZAPF GmbH
03/30/2023Anonymously
ZAPF GmbH Comment from ZAPF GmbH:
Dear Ladies and Gentlemen,
Thank you very much for your positive evaluation and the extra praise for Mr. Pfleger and our entire team.
We are happy to pass on your kind words to everyone.
We wish you much pleasure with your new ZAPF Garage.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Everything worked out as agreed with Mr. Pfleger at the initial meeting.
All the cogs mesh perfectly, which made me very happy.
The overall package and the communication is exactly how you imagine it as a customer.
Show original
Customer review & rating for:
ZAPF GmbH
03/30/2023Bernd R.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Richter,
Thank you for your praise and the kind words about our garage expert Mr. Pfleger.
We are happy to pass on the praise to him.
We wish you much pleasure with your ZAPF Garage.
Your ZAPF Garage Team
4.60 out of 5
Excellent
Recommendation
Mr, Ralf Pfleger was very nice, and super implemented all the changes.
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Customer review & rating for:
ZAPF GmbH
02/22/2023Steven W.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Wetzler,

thank you very much for your nice feedback about our garage expert Mr. Pfleger. We are happy to pass on your words of praise to him. We wish you much pleasure with your new ZAPF garage.

Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
From planning to construction everything was very competent & customer friendly.
Also delivery and assembly was then very professional. The briefing was very good and there were valuable hints and tips from the driver.
Show original
Customer review & rating for:
ZAPF GmbH
02/08/2023Jens L.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Lüer,
thank you very much for your positive feedback. We are pleased that you were/are satisfied with ZAPF from start to finish and that our driver was also able to give you some tips.
We wish you much pleasure with your new ZAPF Garage.
Your ZAPF Garage Team
4.20 out of 5
Good
Recommendation
Very competent advice from Mr. Pfleger. Problem-free assembly of the garage by the construction team
Show original
Customer review & rating for:
ZAPF GmbH
02/07/2023Anonymously
ZAPF GmbH Comment from ZAPF GmbH:
Dear Sir or Madam,
Thank you for your positive feedback and praise for Mr. Pfleger. We are happy to pass this on to him.
We wish you a lot of fun with your new ZAPF Garage.
Your ZAPF Garage Team
4.70 out of 5
Excellent
Recommendation
We are very satisfied with the overall handling of our garage. From the purchase, to the support afterwards, to the installation, there is not really much to complain about. We were very well looked after by Mr. Pfleger (sales) beyond the purchase. Especially with technical questions we could always turn to Mr. Pfleger. Also the office staff with Mr. Sander and other employees were always very helpful and could answer almost all questions. If something remained open, the answer was answered internally and answered me via mail or by phone in the follow-up. Unfortunately, upon delivery, the garage was dirty due to weather conditions. Also the window jammed a bit when opening. However, it must be mentioned that I was contacted at short notice after the acceptance and confirmed to me the receipt of the defects, which the installer recorded in the protocol after construction. In addition, I was promised the elimination of defects. I am currently waiting for an appointment proposal from the scheduling department. But as I have now been able to get to know Zapf, I will certainly not be disappointed here and am sure that an appointment for the elimination of the defects will follow soon.
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Customer review & rating for:
ZAPF GmbH
02/06/2023Sandro A.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Alvarez,
thank you very much for your feedback!
We are pleased that you are satisfied with the overall handling and our staff. The remaining work will certainly be completed in a timely manner.
We wish you much pleasure with your new ZAPF Garage.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Competent consulting. Timely and professional implementation
Show original
Customer review & rating for:
ZAPF GmbH
10/15/2022Anonymously
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Settelmaier,
thank you very much for your positive feedback.
We wish you much pleasure with your new ZAPF Garage.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Again and again with pleasure
Show original
Customer review & rating for:
ZAPF GmbH
10/10/2022R.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Ladies and Gentlemen,
thank you very much for your positive feedback!
We wish you much pleasure with your ZAPF Garage.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Very good advice from Mr. Pfleger. Has taken time for us and the most important, he has looked at the conditions on site unlike the competitors. The customer service afterwards due to a complaint has been poor so far because after 5 weeks no one has reported back. However, our salesman is taking care of it.
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Customer review & rating for:
ZAPF GmbH
09/30/2022Kosta T.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Sir or Madam,
Thank you very much for your feedback. We will be happy to pass on your words of praise to Mr. Pfleger.
As far as your complaint is concerned, we will be happy to find out what the problem is.
We hope you continue to enjoy your new ZAPF Garage.
Your ZAPF Garage Team
4.80 out of 5
Excellent
Recommendation
Crane company was unfortunately not well matched.
Show original
Customer review & rating for:
ZAPF GmbH
09/29/2022Mathias S.
5.00 out of 5
Excellent
Recommendation
Thank you Mr. Pfleger for the good advice and support.
Construction team has done a super job because the position of the garage was millimeters....
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Customer review & rating for:
ZAPF GmbH
09/29/2022Karl David J.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Jennings,
thank you very much for your positive feedback and the praising words to our salesman Mr. Pfleger.
We are happy to pass on the praise to him.
We wish you much pleasure with your new ZAPF Garage.
Your ZAPF Garage Team
4.40 out of 5
Good
Recommendation
Very good advice from Mr. Pfleger and super assembly team
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Customer review & rating for:
ZAPF GmbH
09/03/2022Bernhard R.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Rausch,
thank you very much for your positive evaluation.
We are happy to pass on your praise to Mr. Pfleger and our installation team.
We wish you much pleasure with your ZAPF Garage.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
From the consultation to the delivery everything went very well.the delivery worked perfectly without any problems. We will recommend Fa.Zapf to others.
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Customer review & rating for:
ZAPF GmbH
08/19/2022Familie K.
ZAPF GmbH Comment from ZAPF GmbH:
Dear family chalk,
thank you very much for your positive feedback.
We wish you much pleasure with your new ZAPF Garage.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Smooth process. We were always kept up to date via the Internet portal. We would also like to thank Mr. Goller for the great advice. Everything super, in the next house gladly again. Schmidt family
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Customer review & rating for:
ZAPF GmbH
08/18/2022Fam. S.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Schmidt family,

Thank you for your positive feedback and your praise for our garage expert Mr. Goller. We are happy to pass on the praise to him and wish you much pleasure with your new ZAPF garage.

Your ZAPF Garage Team
4.26 out of 5
Good
Recommendation
Salesman Mr. Pfleger was always very helpful, order processing and assembly went smoothly.
Show original
Customer review & rating for:
ZAPF GmbH
07/25/2022Anonymously
ZAPF GmbH Comment from ZAPF GmbH:
Dear Sir or Madam,
Thank you very much for your positive feedback.
We wish you much pleasure with your new ZAPF prefabricated garage.
Your ZAPF Garage Team
5.00 out of 5
Excellent
Recommendation
Super garage. Special thanks to Mr. Prückl for the good advice and pleasant sales discussions, and for the super support until delivery. Many thanks again to Mr. Prückl from the Singer family.
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Customer review & rating for:
ZAPF GmbH
07/16/2022Erwin S.
ZAPF GmbH Comment from ZAPF GmbH:
Dear Mr. Singer,
thank you very much for your positive feedback and the praising words about our sales consultant Mr. Prückl. We are happy to pass on the praise to you.
We wish you much pleasure with your new ZAPF Garage.
Your ZAPF Garage Team
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* All reviews and experiences about ZAPF GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/28/2017  |  Last update: 07/24/2024   |  Report profile

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