Zaun-Idee GmbH

Sales of fencing and gates, installation service, garden and landscaping contractor

Zaun-Idee GmbH
TOP SERVICE PROVIDER 2023
4.86 out of 5
Excellent
1,158 Reviews
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Contact information
Zaun-Idee is considered a pioneer in the fence business and specializes in the sale of high-quality fence systems, gates and accessories. In addition to first-class product quality, our focus is on all-round customer service. We accompany you with all questions and concerns around the topic fence.

Contact information

Zaun-Idee GmbH
Carl-Benz-Straße 3
67590 Monsheim
Germany
Directions

Contact person
Zaun-Idee GmbH

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Opening hours

Wednesday 08:30 am-06:00 pm

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Social Media

88%
Recommended
on ProvenExpert.com
5 stars 18
1 star 0
Service on offer
Payment
Delivery
Information
Website
Customer service
Good (4.14)
Cost-performance ratio
Good (4.42)
Top competencies

Performance

4.67 out of 5
3 Reviews

Professionalism

4.67 out of 5
3 Reviews

Clear overview

4.33 out of 5
3 Reviews

26 Reviews on ProvenExpert.com

4.48 out of 5
Good
5.00 out of 5
Excellent
Recommendation
I was so positively surprised that everything is organized to the smallest by.
I have paid in advance because Klarna somehow does not work. But 2 days later came the confirmation that the money is received and the tor goes into production. Delivery was great and has worked perfectly. I have mounted the gate myself for a craftsman it is no problem. If I order again what then again about Zaun-idee GmbH
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Customer review & rating for:
Zaun-Idee GmbH
01/25/2023Anonymously
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Mr. Schönberger,
thank you very much for your detailed and positive feedback.
It is nice that the entire ordering and purchasing process of your new gate went smoothly. Our team was very pleased with your top rating and would like to thank you very much for your order and the great recommendation. We wish you much joy with your new gate.

Best regards from your Zaun-Idee team
3.94 out of 5
Good
Recommendation
The price was unbeatable, by phone you are also well cared for, but unfortunately not all departments can be reached directly. We had big problems with the delivery date (despite several appointment proposals on our part) and have the fence only delivered almost seven weeks after ordering. That was very annoying.
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Customer review & rating for:
Zaun-Idee GmbH
01/21/2023Anonymously
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Customer,
Dear Customer,
Thank you very much for your detailed and positive feedback.
We are pleased that we have met all your expectations with our friendly service, our unbeatable price-performance ratio and the quality of our fence ideas.
Since you submitted this review anonymously, we cannot relate to your comments regarding the delivery period.
We would like to thank you for your order and this great review.
Best regards from your Zaun-Idee team
4.33 out of 5
Good
Recommendation
We were satisfied with delivery and goods, but then we found that we need other fence posts.After telephone consultation, we have returned the fence posts on 21.11.2022 and ordered others.What has also gone smoothly. Unfortunately, the returned fence posts were not refunded to me until today, although I have contacted Zaun-Idee GmbH already few in this regard.
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Customer review & rating for:
Zaun-Idee GmbH
01/14/2023Anonymously
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Customer,
Dear customer,
Thank you very much for your detailed and positive evaluation.
We would be happy to contact you again regarding the fence posts. Since you have submitted this review anonymously, we would ask you to contact our customer service via e-mail: info@zaun-idee.de. Please be sure to include your order number so that we can make an assignment.
We will then take care of the matter as quickly as possible.

Thank you for your understanding.
Kind regards from your Zaun-Idee-Team
3.80 out of 5
Good
Recommendation
About the shipping company should think fence idea.
We got our fence today. At 06:45 instead of from 07:00, but better sooner than later or not at all. 🙄
But the strongest thing was that the shipping company sent ONE man, for a 4.5m gate and 80m fence, including posts!!!! How is this supposed to work???
We still had to ask the neighbors to do it, because there was also no forklift or other auxiliary equipment. It was simply impossible with a small truck and trailer. Moreover, the driver could not understand us. For both parties I find it impossible that this is expected.
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Customer review & rating for:
Zaun-Idee GmbH
10/11/2022H. Köchner
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Mr. Köchner,
thank you for this detailed feedback.

First of all, we think it's great that you are satisfied with the quality of our fence ideas and that the entire order and purchase process went smoothly.

We regret that the delivery did not meet your expectations. Normally, this kind of thing does not happen and we would like to apologize to you. We are continuously working on optimizing our processes. Therefore, we thank you for your feedback.

We hope you enjoy your new fence ideas and thank you for your trust.
Best regards from your Zaun-Idee team
4.80 out of 5
Excellent
Recommendation
Very satisfied with the privacy screen. Also visually it gives what.
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Customer review & rating for:
Zaun-Idee GmbH
07/29/2022Anonymously
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Customer,
Dear customer,
thank you for your order in our store and your positive feedback.
We are very pleased that you are so satisfied with the order, the delivery and also with the quality of our fence ideas.
We wish you much joy with your new fence ideas.
Best regards from your Zaun-Idee-Team
1.60 out of 5
Fair
Massive problems in the course of order processing constant correspondence, poor tel. availability, .no callbacks, no willingness to compromise.
Would have expected more advice from a specialist company.
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Customer review & rating for:
Zaun-Idee GmbH
07/26/2022Anonymously
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Customer,
Dear customer,

Thank you for your detailed feedback.
Unfortunately, we cannot assign an order without a name and therefore cannot comment on your assessment.
However, you are welcome to contact our customer service info@zaun-idee.de at any time so that we can find a joint solution.

Thank you very much & best regards from your Zaun-Idee-Team
5.00 out of 5
Excellent
Recommendation
After many options at fence idea decided.
Quality Topp, delivery as planned (date, time), customer service always available and timely feedback, very polite and competent.
What still reordered- got favorable offer but unfavorable delivery costs :)
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Customer review & rating for:
Zaun-Idee GmbH
07/12/2022Anonymously
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Customer,
Dear Customer,
thank you for your kind feedback and your order.
We are glad that everything went to your satisfaction and that we met your expectations.
We wish you much pleasure with your new fence ideas.
Best regards from your Zaun-Idee team
4.10 out of 5
Good
Recommendation
Fast assembly , very friendly assemblers. We are very satisfied with the assembly.

We can only recommend Zaunidee.
Price-performance ratio is right.
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Customer review & rating for:
Zaun-Idee GmbH
07/12/2022Brück Mireille
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Ms. Brück,
thank you for this detailed feedback.
We are pleased that we were able to meet all your expectations and that you are so satisfied with the entire order and purchase process and also with the professional installation.

We thank you for your order, your highest rating and the great recommendation.
Best regards from your Zaun-Idee team
3.00 out of 5
Average
As long as there are no defects, Zaun-Idee is there for the customer. However, if there are problems and quality defects then they quickly distance themselves from the customer and leave him in the lurch and no longer react at all. Therefore, not recommended (I have bought as a company not only once here).
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Customer review & rating for:
Zaun-Idee GmbH
06/09/2022Daniel Ritterbusch
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Mr. Ritterbusch,

thank you very much for your feedback.

We assume that it is about the damaged and claimed concrete fence panel, which you have claimed on 27.05.2022. We offered you to have it repaired by our manufacturer free of charge, without complications and in a short time.

You refused this and insisted on repairing the damage yourself and demanded 600 euros from us for this. According to our manufacturer, the repair takes a maximum of 10 minutes. The 600 euros you demanded are therefore not justified.

Since we were denied the opportunity for repair, we assume that the complaint has been settled.

With kind regards
Your Fence Idea Team
5.00 out of 5
Excellent
Recommendation
I needed one more post. The addition to my order was no problem. I was helped competently. On inquiries there was a call back from fence idea as soon as possible. The material is very good, enough screws and accessories were available. For my next project, I will certainly order from Zaun-Idee again.
Dieter Hermanns, Aachen
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Customer review & rating for:
Zaun-Idee GmbH
06/08/2022Dieter Hermanns
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Mr. Hermanns,

thank you very much for your detailed and positive feedback.

We are pleased that you were completely satisfied with the execution of your order and reward us with the highest rating and your recommendation. Thank you very much.

Best regards from your Zaun-Idee team
4.60 out of 5
Excellent
Recommendation
The service was great, the installers did a great job. Fast and clean. I can highly recommend.
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Customer review & rating for:
Zaun-Idee GmbH
05/20/2022Thorsten Brünjes
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Mr. Brünjes,

thank you very much for your detailed and positive feedback and the highest rating.
We are very pleased that you are satisfied with the quality of our fence ideas. Thank you for your order and your recommendation.

We would also be happy to receive a follow-up order. :)

Best regards from your Fence Idea Team
5.00 out of 5
Excellent
Recommendation
Everything worked out great 👍
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Customer review & rating for:
Zaun-Idee GmbH
04/19/2022Steffi Redler
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Ms. Redler,
thank you for your kind feedback and your order.
We are glad that we met all your expectations with our friendly service and the quality of our fence ideas.
We hope you enjoy your new fence ideas.
Best regards from your fence ideas team
5.00 out of 5
Excellent
Recommendation
Very great company and the price-performance ratio absolutely super. The gate and fence were delivered and installed flawlessly.
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Customer review & rating for:
Zaun-Idee GmbH
03/18/2022Lena Wenzel
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Ms. Wenzel,
thank you very much for your positive feedback.
We are very pleased that you are so satisfied with our service, delivery and also with our unbeatable price-performance ratio.
We thank you for your order and this great evaluation.
Best regards from your Zaun-Idee team
5.00 out of 5
Excellent
Recommendation
We are very satisfied. From advice to delivery and installation.
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Customer review & rating for:
Zaun-Idee GmbH
03/14/2022Heike Tannhäuser
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Mrs. Tannhäuser,
this is a great review. Thank you very much!
The fact that everything went off without a hitch and that you are completely satisfied with our friendly service is the best rating we could wish for.
We thank you for your order and your highest rating.
Best regards from your Zaun-Idee team
5.00 out of 5
Excellent
Recommendation
I am a new customer and I must say that I really like the assembly. Delivery time as confirmed without delay. Very good staff during assembly, good advice. Gladly again. I recommend it from pure conscience gladly. Thank you again.
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Customer review & rating for:
Zaun-Idee GmbH
03/13/2022Andreas aus Ravensburg
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Andreas,
thank you for this detailed review.
It's nice that everything went according to plan and that you highlight our attentive customer service and professional installation. Thank you very much for your trust!
We thank you for your order, your highest rating and the great recommendation.
Best regards from your Zaun-Idee team
5.00 out of 5
Excellent
Recommendation
I have now ordered for the third time from the fence idea and have been very satisfied with everything each time.
The quality of the gates, as well as the fence elements is great.
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Customer review & rating for:
Zaun-Idee GmbH
02/18/2022Lars Dangman
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Mr. Dangman,

thank you very much for your detailed and positive feedback.

It is nice that we can now welcome you as a customer for the third time. We are pleased that you are completely satisfied with everything and reward us with the highest rating and your recommendation. Thank you very much.

Best regards from your Zaun-Idee team
5.00 out of 5
Excellent
Recommendation
Order, delivery and also quality is all great.
I can recommend to everyone!
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Customer review & rating for:
Zaun-Idee GmbH
02/04/2022Jessica Bill
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Ms. Bill,

thank you very much for your detailed and positive feedback.

We are pleased that we could inspire you with our service and with the quality of our fence ideas all around and thank you for your order and your recommendation.

Best regards from your Zaun-Idee team
4.60 out of 5
Excellent
Recommendation
so I must say that the store can recommend super team with komentenzer advice and price performance ratio
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Customer review & rating for:
Zaun-Idee GmbH
01/28/2022Sachsen Zone
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Saxony Zone,

thank you for your detailed feedback and recommendation.

It is nice that you emphasize the unbeatable price-performance ratio of our fence ideas and the competent customer service so positively.
We wish you much pleasure with your new fence.

Best regards from your Zaun-Idee team
5.00 out of 5
Excellent
Recommendation
We ordered a sliding gate and a double bar fence from the company Zaun Idee and had them installed.
Everything went off without a hitch and we are completely satisfied.
I will recommend this company anytime in good conscience.
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Customer review & rating for:
Zaun-Idee GmbH
01/18/2022Bettina Helfrich
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Ms Helfrich,

thank you very much for your detailed feedback, your recommendation and the highest rating. :)
We are very pleased that you are satisfied with the quality of our fence ideas and service. We wish you much pleasure with your new fence and gate.

Best regards from your Zaun-Idee team
5.00 out of 5
Excellent
Recommendation
Rating for:
Zaun-Idee GmbH
10/13/2022Anonymously
Zaun-Idee GmbH Comment from Zaun-Idee GmbH:
Dear Customer,
Dear Customer,
Thank you very much for your positive feedback.
We are pleased that everything went to your satisfaction and that we met your expectations.
We thank you for your order and your highest rating.
Best regards from your Zaun-Idee team
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All reviews and experiences about Zaun-Idee GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/08/2021  |  Last update: 01/27/2023   |  Report profile

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