Zweirad Gollmann has already replaced a defective, expensive bicycle lamp two times in an uncomplicated and very friendly manner: the first time a total failure as a clear warranty case, the second time a new holder was sent immediately as a gesture of goodwill. The communication in both cases was very friendly and uncomplicated - that's the way you want it. You have my recommendation, Mrs. Gollmann!
The saddle suspension Suntour Sp12 NCX was delivered very quickly and especially directly with the right spring for my weight and incl. protection. I've only driven a few kilometers with it but would not want to miss it. You no longer notice bumps on road / bike path. I can only recommend to everyone.
I bought an e-bike by phone after internet research. Advice and purchase friendly and courteous.
The delivery time was 9 days. In repeated inquiries on my part, patience was urged. Only on my demand to give me the carrier u. Phone, I received the desired within 20 minutes and I learned from the carrier that the bike was in the delivery warehouse and could arrange the delivery date. If in the service, for a delivery over 9 days, there would have been an intermediate message about the supply chain, this would be an overall performance with 5 stars. Perhaps there is potential here to improve the service.
I have already bought my second Mountenbike at Zweirad Gollmann and am super satisfied!!! The advice is very personal and individuel adapted. The sellers have an enormous expertise, even on products they themselves do not sell. They take a lot of time for one and honestly show pros and cons of the various components or bike types.
- personal individual bike handover with individual adjustment
- always time for questions, even when the store is busy
- very active in testing new items. No judgment from newspapers but personal experience
Always gladly again. Stay as you are!
But there is one thing you could improve. Please move to Dresden, so that the journey is not always so far ;-)
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Profile active since 11/10/2017 | Last update: 03/08/2022
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