Bäumer online GmbH

Garden tools & pet supplies

Bäumer online GmbH
214,134 Reviews i
published (99 %)
out of 214,241 reviews
Contact information
High quality and durable Hecht brand garden tools bring joy to the garden! We are experts in lawn mowers and sweepers, as well as all garden machinery and equipment.
We also supply pet supplies for your pets through our Zooprimus store.

Contact information

Bäumer online GmbH
Elly - Beinhorn - Straße 1
48268 Greven
Germany
Directions

Contact person
Gilbert Bäumer

Websites & Profiles

Review from 04/22/2022  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting

188 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
....wir have ordered for the first time from Bäumer. The HECHT 5511 BS gasoline mower was delivered quickly, the attachments could be moved in no time, starting behavior with the BRIGGS&STRATTON - engine, as usual from this brand, excellent. Central height adjustment good. The conversion from mulch to side discharge still has room for improvement. For a transport damage and excessive play of the wheel bearings was very quickly replaced or compensated.
Recommendable, so keep up the good work!
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Customer review & rating for:
Bäumer online GmbH
04/22/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I ordered for the first time at Bäumer online GmbH.(on account):Normally, most online retailers point out prepayment or other payment options when ordering for the first time. There were no problems here, also the quality of the delivered item met my expectations. Would definitely recommend the company to others.
Peter Ulrich from Halbersadt
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Customer review & rating for:
Bäumer online GmbH
03/20/2022Anonymously
5.00 out of 5
Excellent
Recommendation
The product Hecht 7100 with accessories meets my expectations and is good value for money.
The support team has the technical knowledge when something doesn't work right away and immediately gives the correct error analysis and knows how to fix it quickly.
Therefore 5 of 5 stars
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Customer review & rating for:
Bäumer online GmbH
11/24/2021Anonymously
5.00 out of 5
Excellent
Recommendation
I requested a spare part on Friday afternoon by mail because I had not found it in the store, the answer came after a few minutes.
The part had to be ordered from the manufacturer, it was with me in less than a week.
That's what I call customer service, that's service, hats off ! Such a friendly and competent service
you can hardly find anywhere else. Thank you very much, I can only recommend.
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Customer review & rating for:
Bäumer online GmbH
11/12/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Accurate delivery and fast. Had problems after the first test run. Device no longer started. About customer service called us the workshop and immediately solved the problem. Everyone was mega super nice, but especially to mention was the workshop employee. Something so competent and sympathetic you experience extremely rare. I am so satisfied and can only recommend the device Hecht 8514 as well as the branch in Germany. Great, great, great 👍😁
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Customer review & rating for:
Bäumer online GmbH
10/25/2021Anonymously
5.00 out of 5
Excellent
Recommendation
I bought from Bäumer online GmbH for the first time. During the order and delivery was an error
occurred. This matter was solved by customer service immediately and without problems.

I am very satisfied and will look at my next order, again first at the company Bäumer.

Fritz Barkhof
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Customer review & rating for:
Bäumer online GmbH
09/06/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Due to the flood damage in our town and the loss of the battery for our shears, we asked Hecht Germany whether replacement batteries were still available for our battery-powered shears. In response, they sent us a battery free of charge. We thought this was a great gesture and would like to take this opportunity to thank them once again! Thank you very much.
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Customer review & rating for:
Bäumer online GmbH
08/23/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Very fast delivery, very good quality, price and performance top.
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Customer review & rating for:
Bäumer online GmbH
08/03/2021Anonymously
4.40 out of 5
Good
Recommendation
Scher scher nice service and nice staff
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Customer review & rating for:
Bäumer online GmbH
06/30/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Had bought a tiller, it has far exceeded my expectations and is waiting for next winter, fine man toy.
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Customer review & rating for:
Bäumer online GmbH
06/10/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Description of the device, long-term assurance of service and spare parts supply after purchase, as well as recommendations of an acquaintance have led to the purchase decision of the motor garden hoe Hecht 785. The goods were shipped well packed on a pallet as a forwarding delivery within a few days after purchase. The company Bäumer had replaced a transport-damaged plastic cover of the power hoe after my damage report within 2 days! That is a wishful and exemplary customer orientation! A detailed, clear and comprehensible operating manual is available for the commissioning and use of the device. The motor hoe has very much met my expectations during the first spring use on large garden beds! I can recommend the device and the company Bäumer with full satisfaction.
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Customer review & rating for:
Bäumer online GmbH
04/19/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Have bought a snow blower Hecht 9555! Had a few questions during assembly, which I asked by E. Mail! So quickly I have never received detailed information with explanations and pictures back. That really has to be praised!!! The build together was really smooth. Then I took the milling machine in use and was amazed at how great it works! I can only recommend! Once again I must especially emphasize the services!!! I will always buy from you again. Thank you. MfG. Klaus-Peter Schulz from Fintel
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Customer review & rating for:
Bäumer online GmbH
02/09/2021Anonymously
5.00 out of 5
Excellent
Recommendation
A chunk of ice got into the milling drum during snow milling and a shear bolt was torn off. Hecht immediately delivered a replacement.
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Customer review & rating for:
Bäumer online GmbH
01/28/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Bought a snow blower. Smooth ordering, the staff is friendly and helpful. Service is very good, can only recommend. I have not yet been able to try the snow blower. Push snow and sweep is easy handling. Top performance.
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Customer review & rating for:
Bäumer online GmbH
01/28/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Very good customer service. Had a small problem and was taken care of within 24 hours. Am very satisfied with my snow blower . Will certainly buy something again.
Can only recommend you
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Customer review & rating for:
Bäumer online GmbH
01/20/2021Anonymously
3.80 out of 5
Good
Recommendation
Very good customer service. Decent refund of the purchase price. There are many negative reviews circulating on the Internet. However, I can not agree at all. Serious and trustworthy company!
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Customer review & rating for:
Bäumer online GmbH
11/10/2020Anonymously
4.80 out of 5
Excellent
Recommendation
The leaf vacuum Hecht 8514 was purchased after careful consideration , at Hubertus Bäumer GmbH, for 599,-Euro. The delivery took place after receipt of payment 3 days later well packed on a pallet.
Since some important parts were already pre-assembled, the further assembly of the leaf vacuum cleaner was problem-free. Working with the leaf vacuum is pleasant because it has a wheel drive. The suction power is also very good and practical is also the suction hose, which is intended for collecting leaves in inaccessible places, such as flower beds or under shrubs. Since the leaf vacuum also has a brush roller, it is also suitable for sweeping. The leaf vacuum is a little powerhouse as it also sucks wet leaves, chestnuts and acorns. I would buy this leaf vacuum again from Hubertus Bäumer GmbH because of the customer friendliness.
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Customer review & rating for:
Bäumer online GmbH
11/10/2020Anonymously
5.00 out of 5
Excellent
Recommendation
I bought a Hecht 5644 gasoline scarifier from Bäumer. The delivery was already after 3 days. Well and safely packed in a sturdy cardboard box on half pallet. The assembly was relatively easy, the first start attempts, however, a bit tedious, because the manual is not detailed enough. I got help via email. The contact with Mr. Hansen was excellent and with his well-founded and targeted remote diagnoses, the small initial problems were quickly solved. In practical use, the scarifier has so far proven itself excellently. A "great pike"!!!
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Customer review & rating for:
Bäumer online GmbH
10/25/2020Anonymously
5.00 out of 5
Excellent
Recommendation
I get good quality at a reasonable price.
A very fast delivery and very nice contact. Everything just fits.
I can only recommend the company Hubertus Bäumer GmbH. It does not get better than this.
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Customer review & rating for:
Bäumer online GmbH
09/24/2020Anonymously
3.40 out of 5
Average
Had placed a larger order. One part - The lawn trimmer - has unfortunately given up the function after about 10 uses. The complaint is costly. One is asked to repackage and return the device independently. After that there was no reaction. After inquiries, I was promised a replacement device. Unfortunately, this did not come. After another request - I was assured that the package was handed over to GLS. Here there was also a tracking number. However, the number indicates that the shipment was never handed over to GLS. Further inquiries were not answered by Hubertus Baeumer GmbH. Now the summer is over and I did not get the device nor could it be used this season. Maybe I'll get a replacement next year....
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Customer review & rating for:
Bäumer online GmbH
09/06/2020Anonymously
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* All reviews and experiences about Bäumer online GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/10/2015  |  Last update: 05/25/2022   |  Report profile

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