Hello Mr. Ritter,
As you can see from the attached memo, the general contractor, the executing company and the supplier of the ETICS follow your expertise and recommendations.
All remediation measures requested by you will be carried out in a timely manner.
Without your investigation and research, the damage would have been repaired but the basic problem with the ETICS would not have been solved. Thus, you have averted later damage , which probably would have occurred only after the warranty and the associated high costs from the owners.
On behalf of all owners, I would like to thank you for your commitment and dedication in this matter. You are a professional who has his own opinion and does not, as in this case, follow the already existing preconceived opinion of other professionals without critical questioning of the facts.
Unfortunately, there are too many companies in the residential construction industry that do not take it so seriously with execution regulations. It is therefore all the more important that there are building experts who protect builders and buyers from construction botches.