Bestattung Himmelblau

Burial & funeral arrangements

Bestattung Himmelblau
TOP SERVICE PROVIDER 2024
4.86 out of 5
Excellent
474 Reviews
Contact information
Bestattung Himmelblau has been providing support for funerals and funeral provisions since 2012. At ten locations in Vienna, employees advise and accompany with competence and feeling. Customers can trust us: Transparent prices and professionalism...

Contact information

Bestattung Himmelblau
Kohlmarkt 6
1010 Wien
Austria
Directions

Contact person
Mag. Georg Haas

Images & Videos

88%
Recommended
on ProvenExpert.com
5 stars 14
4 stars 0
3 stars 0
2 stars 0
1 star 2
Good (4.49)
Cost-performance ratio
Good (4.38)
Top competencies

Problem comprehension

5.00 out of 5
3 Reviews

Needs assessment

5.00 out of 5
3 Reviews

Communication

4.67 out of 5
3 Reviews

16 Reviews on ProvenExpert.com

4.47 out of 5
Good
1.00 out of 5
Poor
Despite appointment, the processing of formalities for the funeral of my mother took almost 3 hours, although we had already prepared text for party, Andenkbilder and songs. On my question, how long it would still take (after almost 2 hours, because of Parkscheinverlängerun) was the answer "they have it hurry". But it should come even worse.we were at the funeral of my mother half an hour before funeral date unfriendly asked to leave the Aufbahrungshalle, because still "hergerichtet" must be.we have 3 songs selected, whereby wärend for us poignant song the departure from the hall (justification for lack of time) took place. If the handling by the funeral orator Mr. Achleitner had not been so sensitive and reverent, the funeral would have been a total disaster. Due to the impious cheeky employee, we were deprived of a dignified farewell to my mother. I would absolutely not choose Himmelblau Funeral Service again, much less recommend it. Absolutely last class, impious and undignified.
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Customer review & rating for:
Bestattung Himmelblau
08/22/2023Maria Artner
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear Mrs. Artner, the satisfaction of our customers is very important to us and we are very sorry that there are still points to be clarified despite several conversations already immediately after the funeral in December 2022. Of course, we are still available for a discussion on this matter today and ask you to contact us personally. Yours sincerely, the team of Bestattung Himmelblau
1.00 out of 5
Poor
Questionable competence
Unfortunately, we can hardly report anything good about the Hietzing branch. Of course, our payments took place quickly. We have been busy since June to get a correct processing as well as a written confirmation of our wishes. We constantly have to urge, correct mistakes and have long since questioned our commissioning of the Himmelblau funeral home. Very unpleasant! Family A. and A. M.
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Customer review & rating for:
Bestattung Himmelblau
08/17/2023A. M.
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear Fam. A. M., Thank you very much for your evaluation. We are very sorry that you are not satisfied with our service. We have already contacted you and will clarify the points internally. Satisfied customers are of course a great concern to us. Yours sincerely, Himmelblau Funeral Service
5.00 out of 5
Excellent
Recommendation
We were very satisfied with the handling of the funeral by the Floridsdorf branch, Mrs. Mag. Gloss and with the execution at the cemetery (tree funeral) by Mr. Robert Ziegler and his team. Even more, the competent advice, beautiful equipment in the hall and the mindful treatment of us as a grieving family have impressed us very much. Thank you!
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Customer review & rating for:
Bestattung Himmelblau
05/02/2023Lydia Mondl für Verst. Helga Thime
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear Mrs. Mondl, thank you very much for your nice words. We are very pleased that you were satisfied with our service and felt well taken care of. We wish you all the best, the team of Bestattung Himmelblau
5.00 out of 5
Excellent
Recommendation
Team Hietzing, especially Mrs. Seiter and Mrs. Kreuzer, were very empathetic and immediately implemented subsequent wishes. At the farewell itself, even spontaneous wishes were fulfilled. The organization as a whole was extremely professional and very friendly. I have experienced several funeral speakers, but Mrs. Höller made her speech very personal, spoke everything freely and also included relatives. Overall, I can only highly recommend this company.
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Customer review & rating for:
Bestattung Himmelblau
09/13/2022Sabine Laubheimer
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear Mrs. Laubheimer, thank you very much for your words and your recommendation. We are very pleased that you were satisfied with all our services. We are always striving to improve our processes for our customers. It is nice when then words like yours successfully confirm our efforts. All the best, the team of Bestattung Himmelblau
4.80 out of 5
Excellent
Recommendation
The atmosphere at the consultation was very Freudlich Discreet and Profeessionell I can safely recommend
Thank you again to the whole team Himmmelblau the last way unserer♥️😪😪😪 Dear Mom 😪😪 lovingly was made with Lg ❤️❤️😪😪😪😪
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Customer review & rating for:
Bestattung Himmelblau
08/23/2022Irene
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Thank you very much for your review and recommendation! All love the funeral Himmelblau team
5.00 out of 5
Excellent
Recommendation
Friendly advice, perfect organization and professional, discreet handling.

Thank you very much. Highly recommended.
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Customer review & rating for:
Bestattung Himmelblau
02/08/2022Christian Fuhrmann
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear Mrs. Fuhrmann,
thank you very much for your appreciative words and good evaluation. We wish you all the best, the team of funeral Himmelblau
5.00 out of 5
Excellent
Recommendation
So sensitive and personal! Super advice and you go to the wishes. And you feel not as a customer but as a person. Just like you and me.
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Customer review & rating for:
Bestattung Himmelblau
11/25/2021Esther Lechner
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear Ms. Lechner,

thank you very much for your nice words and your good evaluation. As Himmelblau Funeral we live personal service - it makes us happy when this comes across to our customers. All the best, the Himmelblau Funeral Team
5.00 out of 5
Excellent
Recommendation
A very thick praise to THIS funeral (branch 1110 Vienna), a very
friendly and competent staff! Already the name has aroused our interest, the rest of the process a dream (If you can say that for such events) ... The decision was a matter of sympathy ... (with the colleague/branch manager? we would have decided differently) ... a super employee with a lot of sensitivity ...

Really Top.... super beautifully prepared

A BIG THANK YOU 🌹
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Customer review & rating for:
Bestattung Himmelblau
11/18/2021Anonymously
4.91 out of 5
Excellent
Recommendation
We want to thank you very much for the support and the beautiful funeral you have prepared for us. Starting from the consultation to the last walk to the grave we were very lovingly accompanied. The funeral was beautifully arranged. Best regards and thank you Daniela and Christian P.
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Customer review & rating for:
Bestattung Himmelblau
10/26/2021Christian und Daniela Paar
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear Mrs. and Mr. Couple,

thank you very much for your good evaluation and the trust you have given. We are very happy about it and wish you all the best, the team of Himmelblau funeral home.
4.83 out of 5
Excellent
Recommendation
When first contacted, I was told that a confirmation that the deceased did not have COVID 19 had to be presented when collecting the body from home. According to the medical officer, this was simply wrong. The advice given at the branch was then exemplary, therefore sufficient.
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Customer review & rating for:
Bestattung Himmelblau
08/30/2021Anonymously
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Dear customer,
Thank you very much for your evaluation. We are sorry that there seems to have been a misunderstanding on the part of our employees and that this has caused you inconvenience. Before each home collection, we ask not only the height and weight of the deceased person, but also whether there are any known infectious diseases. This is to protect our employees and others on site. We do not require our customers to confirm that there is no COVID 19. The fact that this happened in your case is not in accordance with our guidelines. We will look into the matter and review and revise our internal processes to this end. Thank you very much at this point for your comment. We are pleased that you were nevertheless satisfied with our service.
Yours sincerely,
the Himmelblau Funeral Service Team
5.00 out of 5
Excellent
Recommendation
The ceremony was very lovingly designed and also the preparations world class all ways were taken from us I can only recommend Top company
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Customer review & rating for:
Bestattung Himmelblau
07/10/2021Berwein
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Thank you for the great review and your trust in our company! We are very pleased that you were satisfied with us and that we were able to assist you.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Bestattung Himmelblau
05/26/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Bestattung Himmelblau
08/26/2021Nadja Offenhuber
Bestattung Himmelblau Comment from Bestattung Himmelblau:
Liebe Frau Offenhuber,

vielen lieben Dank für Ihre 5 Sterne Bewertung. Die freut uns sehr und wertschätzt die Arbeit unserer Mitarbeiterinnen und Mitarbeiter. Wir wünschen Ihnen alles Liebe, das Team von Bestattung Himmelblau
5.00 out of 5
Excellent
Recommendation
Rating for:
Bestattung Himmelblau
08/17/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Bestattung Himmelblau
05/26/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Bestattung Himmelblau
05/12/2021Anonymously
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All reviews and experiences about Bestattung Himmelblau are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/16/2021  |  Last update: 05/27/2024   |  Report profile

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