As long as Mr. Harms was responsible for service in northern Germany, everything was really good. When Mr. Harms left BLOCKALARM, the head office in Dachau became responsible for northern Germany. Mr. Kaiser comes once a year. He is very nice, but very difficult to reach by phone. Of course, he only does the maintenance. This service over the course of a year is very unsatisfactory. There should be someone responsible for northern Germany who lives here. Well, skilled workers are very hard to find at the moment. But the situation has been very unsatisfactory for several years. As long as no one is directly responsible here, I couldn't recommend BLOCKALARM.
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