We bought a Ford Focus. After picking up the car, we unfortunately noticed a few days later that the air conditioning is broken. So we bring the car to the workshop for inspection. The promised return in the course of the day did not happen, so I had to call the dealership myself in the evening. The air conditioning compressor was broken and had to be replaced. The Sevicemitarbeiter informed me that the car suddenly still has an extended factory warranty and we have to pick up the car again and bring it to an authorized Ford workshop for repair. When we bought the car, nothing like this was ever mentioned. After complaining several times, the employee passed the phone to his colleague, who told me that the defective part had been ordered and would be installed. The vehicle was then repaired and when we picked it up, we were bid farewell with the words: "We have checked again, that car really still has an extended Weksgarantie and next time you go straight to a Ford dealer."
After consultation with an automotive expert from TÜV-Süd, the functionality of the air conditioning system should have been checked by the dealership during delivery. This did not happen and we were sold a defective vehicle. In the end, we are stuck with the travel costs (a total of 6 trips of 75 km each) for the repair, since the extended factory warranty was never mentioned in the sales talk.
In summary, the dealership is not to be recommended and our next car will definitely be bought elsewhere.
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Translation
we are sorry that you are not satisfied with our service.
We have statutory due diligence obligations for VAT refunds within the EU. On this basis, the documents submitted after the export are checked again and then released. This verification procedure takes a certain amount of time due to the high volume of export cases.
We try to keep this duration as short as possible. However, we still have to comply with our due diligence obligations.
Kind regards
DB Autohaus Cloppenburg