ScanHaus Marlow GmbH

Prefabricated house, house building, bungalow, city villa, build house, family house

Contact information
ScanHaus Marlow is one of the leading manufacturers of attractive and environmentally friendly brand houses in Germany, with many years of experience. 650 to 700 houses are manufactured annually in modern timber frame construction in Marlow...

Contact information

ScanHaus Marlow GmbH
Carl-Kossow-Straße 46
18337 Marlow
Germany
Directions

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Opening hours

Thursday 08:00 am-06:00 pm
87%
Recommended
on ProvenExpert.com
5 stars 359
4 stars 216
3 stars 78
2 stars 27
1 star 11
Good (4.06)
Cost-performance ratio
Good (4.09)
Top competencies

Customer requests

4.95 out of 5
20 Reviews

Decision-making

4.95 out of 5
20 Reviews

Customer loyalty

4.68 out of 5
22 Reviews

691 Reviews on ProvenExpert.com

4.17 out of 5
Good
3.00 out of 5
Average
Recommendation
I would like to rate them, but was not at all in this model house but in Berlin at the B1,B5 and there the advice was excellent
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Customer review & rating for:
Erstgespräch Musterhaus Eberswalde
29/09/2022Anonymously
Reviewed location: Musterhaus Eberswalde
5.00 out of 5
Excellent
Consultation was very good - the model house was not appealing
Show original
Customer review & rating for:
Erstgespräch Musterhaus Delmenhorst
23/09/2022Hartmut B.
Reviewed location: Musterhaus Delmenhorst
4.50 out of 5
Excellent
Recommendation
Our first contact with ScanHaus Marlow, was with Oiver Umlauf the salesman, who advised us very competently and friendly.
Our architect in charge, Mrs. Hadlich, was also very competent, incredibly nice and accommodating and really made our every wish possible. In addition, she has worked closely with our local building authority.

We had the best construction team you could wish for.
Special praise goes to Mr. Michael Koch and his colleague Rene.
These two have done a first-class and correct job, often after hours.

Our site manager, Mr. Matthias von Rotenhan, was always on site and took care of everything and every little thing immediately.

Conclusion...We would build with ScanHaus Marlow at any time and always again.

MFG Fam.Dumont-Zorn
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Customer review & rating for:
ScanHaus Marlow GmbH
23/09/2022Zorn M.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you for this very nice review and the great praise for the colleagues. Of course, we are happy to pass this on. We are pleased that everything went so smoothly and that you are so satisfied with our work. That's the way it should be 😀👍 All the best to you Your team from ScanHaus Marlow 💙
1.00 out of 5
Poor
The advertising on TV is great, the reality unfortunately looks different.We are totally disappointed by the conversation in Marlow.Since one could have saved the way and the time.So an arrogant and arrogant sales consultant we have not yet experienced.We have now turned to a regional construction company - all great.
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Customer review & rating for:
ScanHaus Marlow GmbH
22/09/2022S.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you very much for your evaluation and the time you have taken for this. It is of course unfortunate that such an impression was given to you and that we could not convince you with our offer. We regret that in your case there was a misunderstanding between you and the seller. However, we would not like to close the issue with this, but would like to create an improvement out of it. We are therefore already looking forward to you contacting our customer service (Mr. Finke), so that the matter can be discussed in detail. At this point, despite the circumstances, we wish you every success in building your house!
4.00 out of 5
Good
Recommendation
We were only sporadically on site during the construction process.our site manager Mr. Rohrbach
was always available by phone if there were any questions or problems.we are
overall satisfied with our construction project, which is so in the current time on the construction
so runs off.
MfG Fam.Heinze
Show original
Customer review & rating for:
ScanHaus Marlow GmbH
22/09/2022Anonymously
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you for your review and praise to our colleague. We are very pleased 😀 Your team from ScanHaus Marlow
5.00 out of 5
Excellent
Recommendation
We are extremely satisfied with Ms. Knobloch. The consultation was super transparent and informative. Although we had talks with 3 other construction companies beforehand, the decision was ultimately very easy for us. The cooperation with the financier is also optimally coordinated, so that one feels very well taken care of and optimally advised. We are incredibly excited about the planning & construction phase and now of course hope that our expectations are also met as much as possible.
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Customer review & rating for:
Erstgespräch Musterhauscenter Rostock
20/09/2022Richard K.
Reviewed location: Musterhauscenter Rostock
Musterhauscenter Rostock Comment from Musterhauscenter Rostock:
Many thanks for the praise for our colleague. 😍 We are very happy to pass it on. We wish you every success for your building project. Your team from ScanHaus Marlow
4.00 out of 5
Good
Recommendation
The presence of the construction manager and the advice of the finishing team were very helpful for us. One shortcoming for us was the glued window frames, which were difficult to clean.
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Customer review & rating for:
ScanHaus Marlow GmbH
20/09/2022Regina Und Rüdiger W.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you for your recommendation. The window frames and sashes are provided with a protective film applied by the manufacturer, which is intended to prevent/minimize damage. We will be happy to pass on your cleaning advice to the manufacturer for consideration. We hope that you have arrived safely in your new home. Your team from ScanHaus Marlow wishes you all the best.
4.25 out of 5
Good
Recommendation
In the planning, prices were given that are no longer up to date ... Example soil replacement - calculated 9000 € ... real it was 30,000! A break in the neck for every builder who does not have a larger buffer. Please get in touch with the respective companies and update this ... is really important.
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Customer review & rating for:
ScanHaus Marlow GmbH
16/09/2022Anja Langer Und Martin G.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you very much for your assessment. Of course, we always try to prepare a calculation for our builders that corresponds to the actual bill in the end. These included costs are discussed individually for each project. Various factors can influence the costs. Unfortunately, it is not possible for us to track your cost breakdown after the fact. However, we are happy about the recommendation of our company and wish you a wonderful time in your new home. Your team from ScanHaus Marlow
4.25 out of 5
Good
Recommendation
All deadlines were met it. Construction schedule adhered to. The employees and subcontractors were
competent and motivated. The site manager was available to us with advice and support. In the acceptance protocol
have not yet been dealt with.
Show original
Customer review & rating for:
ScanHaus Marlow GmbH
16/09/2022Jaqueline L.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you for your rating. We are pleased that you are satisfied with our work. We have taken care of the last additional request and will follow up with the company accordingly. We wish you all the best for your future. Your team from ScanHaus Marlow
4.50 out of 5
Excellent
Recommendation
Customer service and speed of processing top.
Gladly again
Show original
Customer review & rating for:
Erstgespräch Musterhaus Falkensee
15/09/2022Anonymously
Reviewed location: Musterhaus Falkensee
Musterhaus Falkensee Comment from Musterhaus Falkensee:
Thank you very much. We appreciate your recommendation 😊
2.75 out of 5
Average
Recommendation
We would like to talk in detail in a personal meeting with responsible persons from ScanHaus, several adversities have occurred.
Show original
Customer review & rating for:
ScanHaus Marlow GmbH
12/09/2022Sandra Und Detlev B.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
We regret that discrepancies have arisen in your construction project. We are always grateful for constructive criticism. You are welcome to send us your concerns in writing to kundenservice@scanhaus.de. Your team from ScanHaus Marlow
4.75 out of 5
Excellent
Recommendation
ScanHaus Marlow will be remembered by us as an extremely reliable company in every respect. During the initial consultation and planning of the financing, a coherent financial concept was created. The planning of our house took place in 2021, the construction in 2022. Despite the difficult international situation in 2022 and the COVID pandemic, all agreements, deadlines and not least the calculated costs were adhered to during the construction phase. The feared price increase during construction did not occur. Minor defects were immediately and satisfactorily remedied after consultation with the construction management. The coordination of the in-house services was also uncomplicated and reliable.

As a small suggestion, we would recommend updating the price calculation during the initial consultation as a basis for financing. Here, not only pure installation costs (e.g. sewage treatment plant), but also peripheral costs of the necessary in-house services (civil engineering work) should be roughly included in the calculation.
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Customer review & rating for:
ScanHaus Marlow GmbH
12/09/2022Oliver D.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you for your great feedback. Unfortunately, the situation is really challenging for all of us at the moment. So it is even nicer to hear that everything worked out to your satisfaction. We wish you a wonderful time in your new home. Your team from ScanHaus Marlow
5.00 out of 5
Excellent
Recommendation
Everything went without problems. It is the 2 house and we would always build again with Scan Haus.
Show original
Customer review & rating for:
ScanHaus Marlow GmbH
12/09/2022Kai S.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you very much for this nice review. Great that you are so satisfied with our work 😍 We wish you all the best and a wonderful time also in your second house 😃 💙.
3.75 out of 5
Good
The planning phase was disastrous: the planning of the ancillary costs does not even correspond to half of the reality. Scanhaus changed the architect 3 times. During the sampling half of the house equipment offers were "no longer available". The construction drawings had to be corrected by us several times due to unclean architect performance. The building application was submitted incorrectly (the associated loss of time cost us several thousand euros: lost building subsidy and commitment interest from the building loan). Further delays and the associated expiration of the price guarantee cost us another 6000 euros due to the Scanhaus price increase.

The construction execution, on the other hand, was perfect. Support by the construction manager very good. Fast and accurate completion of the order. Perfectly timed sub-trades. The quality of the building material was very good.
Show original
Customer review & rating for:
ScanHaus Marlow GmbH
11/09/2022Kerstin Und Ron K.
Reviewed company: ScanHaus Marlow GmbH
4.25 out of 5
Good
Recommendation
The planning phase and also the construction ran very well and smoothly. We were very pleased that the communication between us and the construction team went so smoothly. Nice people!!!
However, the general condition of the construction site was rather messy and everywhere were scraps and materials lying around. Even after the departure of your people. The sign is also still lying around with us. A bit of a pity.
Otherwise we are very happy with what you have built for us.
Many thanks and happy work to the whole team of Scanhaus.
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Customer review & rating for:
ScanHaus Marlow GmbH
09/09/2022Johannes S.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you for your evaluation. It's nice that the overall cooperation worked out so well. The pickup of the sign is taken care of by a third-party provider, who is currently unfortunately dealing with some bottlenecks. We have contracted them again and they will pick up the sign next week. We are sorry that the site was left untidy and it is not supposed to be like this. Waste must be cleared by our team into a construction container provided. The builder is then responsible for its disposal. Should the waste have been left on the entire construction site after collection of the construction container due to any subsequent work by e.g. subcontractors, this is very unpleasant. Here one could have fallen back certainly on a central deposit place. Nevertheless, in general but in this case the builders are responsible for the subsequent removal. We will take your assessment as an opportunity to discuss the whole matter internally. We can grow from criticism. Therefore, we thank you very much for your effort to write this review and wish you all the best in your new home. Your team from ScanHaus Marlow
5.00 out of 5
Excellent
Recommendation
Consultation, planning and communication were at the highest level from the very beginning. During the construction phases, the advice from the construction manager was super and very helpful for us and he quickly found solutions to the problems that arose. The cooperation with him was very pleasant. Thank you Mr. Reiner
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Customer review & rating for:
ScanHaus Marlow GmbH
09/09/2022Mrwd Und Samar A.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
What a nice compliment to the colleague. Thank you very much for that 😍 We are glad that you are so satisfied and wish you all the best in your new home. Your ScanHaus Marlow team
4.00 out of 5
Good
Recommendation
The decisive answer for all those who are considering building with Scanhaus: yes, I can recommend this company, because our (often very high) expectations have almost never been disappointed.

**Sales**.
The sales partner was not very fit in the house building business.... Here you have to differentiate, because it was not an employee of Scanhaus. Nevertheless, a little more attention should be paid to good coaching here. Some promises later turned out to be empty, one noticed that the nice gentleman was mainly interested in his commission.
A suitable model house was not to be seen, i.e. we signed our work contract in the blind flight. Idea from me: maybe offer detailed info here for each house type instead of just referring to a small floor plan drawing in the main catalog (see. SH 122 Var. D).

**Planning**
Our planning started still in the middle of the pandemic. Here Scanhaus reacted by sending USB sticks with all kinds of data sheets, photos and so on to builders. So also the sampling took place by phone (about 5. hours on the phone and screen were already very exhausting). So we could order here also again only in the blind flight: Door handles, roof tiles, windows.... everything only from photos. If you don't have a good imagination, you would be lost here at the latest. It worked for us, but it was only a moderate substitute for real sampling.

In retrospect, we are a bit sad that we were never offered a REAL alternative for the invitation to Marlow. Actually, Scanhaus invites us to Marlow to the hotel, the next day we have a good breakfast and then we go to the sampling. Thanks to Corona, of course, this was cancelled.

Our architect was very eager, you could tell that she had to manage many other projects in parallel. Even when we were very demanding, she always reacted quickly. Dear Mrs. Rocke, you often had a hard time with us, but we thank you for the friendly cooperation and that we are now sitting in a well thought-out house, exactly as we planned it together.

**Organization
We often had to proactively address many things to get them worked on. For laymen it is sometimes hard to keep track of things, but all in all, we worked our way through it well together with Scanhaus. What I was missing at the very beginning was an overview of what specifically happens in what time frame. Like a schedule, a checklist.... Something that would give me, as an inexperienced builder, a roadmap to follow.

Here, the construction schedule, as it then exists in the "final" phase, helped me a lot. With a concrete date and which construction phase comes next, this plan was our anchor for all further planning.

**Placing day/Celebration of completion**
We would like to take this opportunity to express our appreciation for the motivated and hard-working site team! A well-rehearsed team, in a good mood, every move seems to be done right, everything runs like clockwork. We were just thrilled how the team set up our house within one day! On the second day, the final work and the topping-out ceremony followed. Since the colleagues wanted to leave on time, we had a barbecue for lunch. It was a great experience and thanks to the friendly team, it will probably remain in our memories most intensively.

**Construction**
To be on the safe side, we had also hired a construction expert. He was more than satisfied during the whole construction period, praised every time the high quality materials and had to look for mistakes, so that he could write down something for his money ;). This gave us, as builders, the good feeling that Scanhaus obviously builds to a very high standard, in terms of the materials chosen and the exemplary workmanship.
The construction schedule was followed exactly, some works were even finished 1-2 days earlier, which can also be attributed to the planning skills of our construction manager.
What was certainly also very conducive to the smooth process was that we were able to observe the progress on site at any time and ask questions. Due to our frequent presence, many questions and problems could also be clarified in a short and direct way. I can really only recommend to every builder to visit the construction site at least every 1-2 days.
In short, everything was completed on time and to a high standard.

**Construction manager
Unfortunately, the issue of site managers began with a small odyssey for us. Our site managers changed so often that we ended up with 4 (!) site managers until we told the customer service that we would not accept any more changes. After all, this back and forth had actually cost us several thousand euros: one site manager says "you absolutely need that", the second says "Nope, you don't". The third in turn: "Of course you need that". Then one spends money, so that number 4 says "Had we actually not needed".... In fact, I have already been warned by an acquaintance in the construction industry that you change construction managers frequently. Whatever the problem is at this point: I strongly recommend fixing it. Not only does it hurt your image, but it is very confusing (and as in our case, costly...) for builders.

However, we were very pleased with our number 4, Mr. Steinmann! Even though I had to get used to his way of doing things, he was always eager to answer all my questions immediately. He coordinated all trades, planned and organized goal-oriented and if necessary also lends a hand. At this point also once again a big THANK YOU to you, we are glad that we could complete this project with you!

**Customer Service**
During our planning phase, the customer service team was introduced so that we no longer had a direct line to the architect. For us this was very strange at the beginning, because we now had to explain our whole building situation every time anew. On the other hand, we never had any contact with our architect since that day, which still seems strange to us today (we hope you're doing well, Mrs. Rocke ;).

BUT: the customer service team deserves a 1+ with asterisk. In these one and a half years, there was not a single phone call where they did not react competently, friendly and quickly. Quick signature for the building authority? Fill out a form for the bank? Information on the further procedure? Everything was taken care of on the same day, questions answered in the shortest possible time. I can only thank them for the great handling of my concerns!

***FAZIT***
We are satisfied with Scanhaus and the result, which we will move into next week! Some of the processes were a bit choppy at first, but then they flowed smoothly. That's just the way it is with a project that lasts over 2 years. And we are more than fine with it!
Our expectations were met, we are glad to have chosen such a reliable partner for our construction. In case of doubt, the decision was almost always made in our favor and in case of problems, a deal was always found that was okay for both sides. We would build with Scanhaus again anytime!
Show original
Customer review & rating for:
ScanHaus Marlow GmbH
09/09/2022S.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you very much for your detailed evaluation and the time you took. A consultation is the first step to your new home. It is therefore all the more important that the consultants have excellent knowledge of what they want to convey. We apologize that this was not the case in this instance. In the meantime, we have parted company with the sales partner who provided your advice.
The frequent change of site managers that happened in your case is very unfortunate and is also not in our interest, but is due to various life circumstances, for example. Some people want to make a career change. We do not want to stand in the way of this. We would like to thank Mrs. Rocke, Mr. Steinmann and the colleagues from the employment team as well as the customer service for the great praise and hope that the move into your dream house will go smoothly. We wish you all the best for your future. Your ScanHaus Marlow team
5.00 out of 5
Excellent
Recommendation
We were super well and nicely advised from the beginning. Everything went smoothly and they were always ready to solve it even for special requests, although it would not always have been the task. We can only thank the consultant Mr. Ney, architect Ms. Gerant and site manager Mr. Rickert. Super nice craftsmen were on site, all questions were always patiently listened to and answered. I would recommend anyone to have a house built through scan Haus. Everything went according to plan. Thank you very much again for taking care of us!
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Customer review & rating for:
ScanHaus Marlow GmbH
09/09/2022Birgit Und Sven S.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you very much for the nice review. Of course, we are happy to pass on the praise to our colleagues and are pleased that everything went so smoothly. That's how it should be 😃👍💙 Your team from ScanHaus Marlow
3.50 out of 5
Good
We were/are particularly disappointed that the initial consultation in selecting and purchasing the house set up a financial plan that had nothing to do with the ultimate financial burden.
Also, I personally took on an insane amount of tasks in the construction process that I would have expected my construction manager to do. In principle, for a "turnkey prefabricated house", there are too many personal responsibilities that I had to take on myself.
Unfortunately, our construction plan was not adhered to at all. Only after I appeared very unpleasant on the construction site, the work was accelerated. This mainly involved work by Elektro Frank, which was contractually agreed. Key handover would have been on 31.8.22. NO electrical work had been done by that date. This was always excused with "much to do". Also until the delayed "handover of keys" on 05.09.22 no electrical shutters were working (but contractually agreed). To be honest, to this day 09.09.22 not everything is ready and the construction lock continues in the house.
This is already quite disappointing.
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Customer review & rating for:
ScanHaus Marlow GmbH
09/09/2022Anna Und Ivo K.
Reviewed company: ScanHaus Marlow GmbH
ScanHaus Marlow GmbH Comment from ScanHaus Marlow GmbH:
Thank you for your review and taking the time to write it. Unfortunately, in a construction project, there can always be unplanned additional costs. Thank you for your comment about our subcontractor Elektro Frank. We take this very seriously and will discuss it internally. After completion of all works we wish you a content and happy life in your home, which hopefully has become your new dream house. Your team from ScanHaus Marlow
5.00 out of 5
Excellent
Recommendation
Mr. Wehrmeister is very sympathetic and competent.
Show original
Customer review & rating for:
Erstgespräch Musterhaus Neu Wulmstorf
07/09/2022Anonymously
Reviewed location: Musterhaus Neu Wulmstorf
Musterhaus Neu Wulmstorf Comment from Musterhaus Neu Wulmstorf:
Thank you very much. We will be happy to pass on the compliment to the colleague 😀 Your ScanHaus Marlow team

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743 Reviews from
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4.28 out of 5
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5.00 out of 5
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4.90 out of 5
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4.90 out of 5
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11/02/2022
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4.80 out of 5
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16/09/2022
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4.80 out of 5
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20/03/2021
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4.80 out of 5
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08/12/2021
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4.70 out of 5
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24/01/2021
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4.70 out of 5
Excellent
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24/08/2022
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4.70 out of 5
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05/07/2021
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4.60 out of 5
Excellent
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18/01/2022
Reviewed location: Musterhauscenter Koblenz
4.60 out of 5
Excellent
20 reviews on Google Maps
 
18/01/2022
4.60 out of 5
Excellent
11 reviews on Google Maps
 
20/10/2021
Reviewed location: Musterhaus Potsdam
4.60 out of 5
Excellent
23 reviews on Google Maps
 
05/07/2021
Reviewed location: Musterhaus Neubrandenburg
4.60 out of 5
Excellent
5 reviews on Google Maps
 
05/07/2021
Reviewed location: Musterhaus Kassel
4.50 out of 5
Excellent
6 reviews on Google Maps
 
05/07/2021
Reviewed location: Musterhaus Eberswalde
4.50 out of 5
Excellent
10 reviews on Google Maps
 
04/04/2022
Reviewed location: Musterhaus Delmenhorst
4.30 out of 5
Good
14 reviews on Google Maps
 
05/08/2022
Reviewed location: Musterhaus Neumünster
4.30 out of 5
Good
14 reviews on Google Maps
 
26/09/2021
Reviewed location: Musterhaus Dresden
4.20 out of 5
Good
13 reviews on Google Maps
 
19/03/2022
4.10 out of 5
Good
50 reviews on Google Maps
 
16/09/2022
4.00 out of 5
Good
5 reviews on Google Maps
 
05/09/2022
Reviewed location: Musterhaus Stuttgart
4.00 out of 5
Good
17 reviews on Google Maps
 
15/07/2022
Reviewed location: Musterhaus Bornheim
3.80 out of 5
Good
115 reviews on Google Maps
 
28/08/2022
Reviewed company: ScanHaus Marlow GmbH
3.80 out of 5
Good
20 reviews on Google Maps
 
22/07/2022
3.80 out of 5
Good
4 reviews on Google Maps
 
11/11/2021
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3.70 out of 5
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05/07/2021
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3.60 out of 5
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116 reviews on Facebook
 
09/04/2022
Reviewed company: ScanHaus Marlow GmbH
3.50 out of 5
Good
4 reviews on Google Maps
 
05/07/2021
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3.20 out of 5
Average
2 reviews on immowelt.de
 
26/02/2021
Reviewed company: ScanHaus Marlow GmbH
3.00 out of 5
Average
2 reviews on Google Maps
 
09/02/2021
Reviewed location: Musterhaus Kaiserslautern
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All reviews and experiences about ScanHaus Marlow GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 30/06/2017  |  Last update: 29/09/2022   |  Report profile

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