MISSION SERVICE - PETER SUESSENGUT LLC

I have been looking into the topic of service agreements for insurance brokers for some time, but never knew exactly how to approach the topic and what to consider. Thanks to a tip from a colleague, I found out about Peter's Mission Service Infowebinar, which explains the principles of a service concept, testimonials and his service. After the webinar, I booked a free initial consultation with Peter to discuss any open questions from the webinar and a possible collaboration. I immediately realized that the chemistry between us was right and that this was exactly what I had been looking for all along. Professional and expert support for creating my own service concept. I started working with them about a year ago in October 2024. The service concept was ready in January 2025 and the first customer meetings took place in March 2025. Customer feedback has been consistently positive so far. The online academy, in which the content of the service concept is developed in conjunction with 1:1 support from Peter, is very well structured, clearly understandable and the modules build on each other logically and thematically. Communication with Peter is flawless. If you have questions outside the agreed 1:1 appointments after the respective modules, he is always available at short notice by e-mail or online appointment. He himself always puts his heart and soul into the topic of service for his customers, i.e. us as insurance brokers. The concept creation really went according to my expectations. But what I find even more valuable than the support up to the completion of the service concept is the support afterwards and, above all, the resulting community that Peter has created and filled with life. I recently attended an event organized by Peter for the community, where more than 50 brokers from all over Germany met. The exchange of experiences and the insights gained were extremely helpful for me. Simply creating the concept is not enough. Many procedures, processes, new tools, cooperation partners etc. have to be implemented, coordinated and constantly developed. In my experience from my first year with Mission Service, this is an ongoing process. That's why I can only recommend anyone who decides to work with Mission Service and create a service concept to remain part of the community and the Mission Service family afterwards. The added value is enormous. An important note for those who may think that you buy the concept once and then it runs by itself, this is not the case. You have to play an active role in shaping the concept and be convinced of it yourself. For those insurance brokers who are prepared to invest money, time and passion, I therefore clearly recommend working with Mission Service and Peter Süßengut.
Even if it has nothing directly to do with the service itself, I would like to end this review with a personal word to Peter: Dear Peter, thank you very much for your support and the cooperation so far. This is characterized by respect, appreciation and reliability, all things that are at the top of my personal values compass and are unfortunately not so common in the business world or in society in general these days. You have really created real added value here, not only for us as insurance brokers, but also or above all for their customers. You can be very proud of this and I am grateful to be part of it. Best regards Felix

I am particularly satisfied with the service and the first-class support from Peter Süßengut. I quickly realized that they really want to support me and give me everything I need to make the implementation of the service concept a success. I joined in January 2025 and have been using the concept with existing and new customers. The customer feedback from the 25 service meetings so far has been very positive. It can go on like this.

How do you stand out in the broker market?
When we got to know the Mission Service concept, it was immediately clear to us - SO!
More appreciation of our own work, more appreciation from the customer for our services, a better balance between broker duties and our own requirements.
And all the time there is 100% individual support from the Mission Service team - training modules, 1:1 support and group calls help us to stay on track and share our experiences.
We would choose it again at any time!

Peter has supported us individually and competently right from the start. Together we developed a model that is precisely tailored to our specific corporate structure. Our special focus on construction financing advice and insurance and asset investments as supplements was fully taken into account. The result is a concept that enables us to pass on our expertise and network to our customers efficiently and at fair prices.

The feedback from our customers has been consistently positive: they feel even better served by the new structure and appreciate the transparency and clarity. No customer has responded negatively to the change, and we are delighted to have satisfied existing and new customers after every conversation.

The new concept has also significantly improved our day-to-day work. The clear structures make our work easier and ensure that we can offer our services in a targeted manner. It is particularly noteworthy that Peter is always available to answer questions or discuss new ideas at short notice, even after the model was implemented (a year ago).

Hendrik Stoltenberg

Many thanks to Peter Süßengut and the Mission Service team. I am very happy that you are accompanying me on my way to the service agreements and thus to clarity, appreciation and an increase in customer satisfaction.
My starting position is that I have a relatively large customer base and many new customers. Although this is good financially, it is increasingly causing me the problem that I can no longer meet my own service standards (the last sentence is also part of the problem, as in the past I was only able to meet my OWN service standards). Now there were two options: continue as before, continue to grow customers at the front and hope that as little as possible would break away at the back, as there was no clarity about the desired service level, or communicate this clearly with the customer and thus focus on the existing portfolio and the added value for the customer.
After extensive onboarding and the great content from the Online Academy, the next step is to create an individual concept. The concepts can look very different for everyone, depending on what you want to achieve with your service concepts. Personally, I want to clearly set myself apart from the sales-driven environment, offer a service that is also fairly remunerated and have customers who value my service. If a customer doesn't want this and only wants to have their car insurance calculated every year, for example, that's fine, but they should do this with someone who offers this free of charge. And very importantly, my personal service concept creates the opportunity to break out of the golden cage/hamster wheel to some extent and creates space for my family.
It's always important to stick to your own service concept and keep an eye on your goal. Regular live calls and personal discussions are worth their weight in gold and provide ideal support.
Thank you very much for the journey so far and I look forward to working with you in the future.

We looked into introducing a service model a few years ago and ended up with Mission Service on recommendation. Right from the start, we received solid support throughout the entire process and will soon be in the second year after the introduction. The support is still going very well, as is the communication. We are totally happy and satisfied with the introduction of the model because it creates absolute clarity and greatly simplifies collaboration :) An absolute recommendation! It's usually only your own head that gets in the way ;-)

If you are now wondering how it can be that we only award 5 stars, you can stop this train of thought immediately - because THIS is exactly what has happened, is happening and will continue to happen:

15 years after our foundation, we, Finanzberatung Münster, have completely realigned our business model with Peter's Mission Service - support, retaining all the existing good things and, with the introduction of service concepts, creating THE contemporary, client- and advisor-oriented and, in our view, financial market-revolutionizing tool in order to be positioned for the future.

All of this within a completely structured system that is virtually served on a silver platter - starting with regular online coaching for our mindset, through concept creation with prepared applications (presentations, marketing, Mission Service network partners for us and our clients, legally compliant service contract templates, etc., etc.).

The success is measurable - in the form of implementation rates (currently 60% of all clients approached have opted for a service concept), a high level of satisfaction on both sides and monetary development.

Getting something like this off the ground alone would have been a project that would have taken years, probably even impossible alongside day-to-day business.

We thank Peter and his team for this great performance!!!

The practical support during implementation and help with questions at any time is very good and makes it easier for me to switch to service consulting and gives me the necessary confidence for implementation. Also through the regular webinars and opportunities to exchange ideas with colleagues.
Mr. Süßengut is a very pleasant and appreciative business partner.

Thanks to Mission Service's support, we have been able to take our office management, our commentary and our digital presence to a new level, and we have also generated additional income in the 4-digit euro range through service agreements.
We have only advised a small proportion of our customers so far.
In addition, we have been able to deepen our customer relationships and make additional optimizations and additions for our customers from the annual meetings.
Absolutely recommendable and human.

I got to know Peter from Mission Service through a recommendation and until then I couldn't imagine that you could earn money with service packages or, in general, where the added value for the customer would lie. After the first call with Peter, everything clicked immediately. He presented me with a concept that takes the complete insurance consultation to a higher level and offers the customer exactly this added value with clever additional services, for which they are happy to pay! pays for. The concept also makes it possible to clarify all of the customer's and my expectations of the customer, so that even customers who opt for a free package cost less time. It's simply brilliantly thought out and I feel very comfortable with it.
I have emphasized my status with my customers and am no longer the insurance salesman, but the advisor at eye level in all situations. Of course, I was that before too, but only in relation to their insurance policies. My everyday life has also become easier as a result, I concentrate more on the "Gold" customers and have built in a clear prioritization of my tasks. It's also more fun to deal with customer concerns from customers who don't just bring in 40 euros BP a year, but several hundred euros.
Thanks to the weekly live calls, there is a constant exchange of experiences and the whole program is constantly being improved by Peter. This allows me to concentrate fully on my customers and Peter takes care of the future development and market adaptation of the service concept.
I also have completely new opportunities to do business with customers (especially entrepreneurs) that I didn't have before or spent a lot of time trying to get a foot in the door (unpaid).
I can contact Peter at any time with questions or experiences and it is a really good feeling when at least the ongoing fixed costs are covered by fixed income and the whole thing is cancellation-free.
I can therefore recommend this to all insurance brokers who don't want to look after thousands of customers or don't know how to get such a large number of customers. And who want to take their status with customers to a completely different level and stand out from the entire market of insurance advisors. This is something the customer has never seen before!

Thank you Peter for developing this concept, thank you for your constant development and support. You are making this profession what it should be again!

We became aware of Peter and his team in 2021 and, after some delay, approached the first clients with our service packages in August 2022. We have now signed the first service agreements and are in the process of implementation. We are looking forward to further cooperation with MISSION SERVICE. Christian Weiß and the team of R&W Finanzservice Franken GmbH

Many thanks dear Peter & Team!
From my own experience I can recommend the Mission Sservice team 100% and admit to be surprised myself by the positive results.
In search of a "win win" situation for me and my customers, the desire for an income situation independent of closing commission has arisen in me.
My clients are for the most part no longer in a closing phase of life, but many are in an accompanying phase of life. How can I get paid for my support and my top service? One thing quickly became clear to me, a flat service fee would be the optimal solution.
Then the questions began?
How do I do it, what do I do and most importantly, what do my customers say about it? How is a "club fee" received?
Then I got to know Mission Service and must admit that the final push to go this way came from Peter Süßengut. Thank you!!!
After only a few months and 100 customer presentations, I can report the following: Almost all of them have stayed with me and give me back a great deal of gratitude.
My customers are happy about the honesty and the understanding what is going wrong in the financial market, with the payment.
I was also able to grow as a business person in the coaching. I was able to optimize many customer relationships and processes.
My goal is to be more of a customer consultant and less of a product salesman. The goal is now within reach.
Lastly, I would like to praise the professional concept development and the support during the implementation.
I am very happy to go this way with you and can recommend everyone a free initial meeting with Mission Service.
It has changed my sales channel in a very positive way.

Through the concept of MS, I have communicated the true value ✅ of my service performance to my clients and clearly shown how important brokerage service is ❗️❗️❗️

I have doubled my turnover 💶 due to the time gained after concrete communication with clients who do not value my service (basic clients) 😎✌️📈

The client either goes after:
- wrong advice or wrong service 😰

With MS concept in the initial meeting, everything is communicated correctly at the beginning of the cooperation and thus in the long term gesichert❗️📈😎🥂

First of all, I would like to thank Peter and his team. It was a very professional and at the same time highly empathetic as well as sympathetic care from A-Z. Our wishes and needs were addressed individually and we were always given the appropriate assistance.
We already had a low service fee and have always been service-oriented, but Peter Süßengut and Mission Service took us to a much higher level.
Especially nice was also the interpersonal, always an open ear and also the mental support.
As I am 31 years old and one of the younger ones in the industry, I am very happy to have ended up with Peter, who has given me a positive and more independent outlook in the insurance industry.
I can only give an absolute recommendation here as the added value for our clients and us is enormous.
Thank you very much for everything and best regards.
Timo Tinzmann