We are a large beer garden and popular destination with many tables and seats in Horb am Neckar and a high guest frequency. Until now, it was never necessary to work with reservations. Like so many things, Corona changed this overnight. The government made it a requirement to offer guests a reservation option, document it, and assign each guest a table that had been sanitized beforehand. Ensuring this presented us with a major challenge.
From the very first phone call to PEZULA Projects, it was clear that we were in good hands. Not because they promised to program better than others, but because they listened to us, asked about our needs, and continued to set up our operation as efficiently as possible. Even though the task was very complex, our expectations were always met to our complete satisfaction. Precisely because our many years of practical experience were taken into account throughout the entire development process, a system was created in a very short time that enables us to operate our seating highly efficiently - whether with walk-in guests or with reservations.
Small programming errors or necessary improvements were immediately corrected and implemented (immediately or overnight (!). We were kept informed about the current status. An excellent customer service, from which many software developers can learn.
We are already looking forward to the next projects with PEZULA Projects and on the way to Gastronomy 4.0.
Managing Director Rauschbart GbR
Biergaren Rauschbart - Horb a.N.
Based on the quick analysis and the suggestions for improvement, we were able to achieve success in a short time. For the employees, too, the additional workload from the project paid off in a short time.
A complete success for us.
The guestastic product helps us consolidate our processes massively and manage them much easier. While we used to have to manage multiple vendor backends for reservations, tickets, website CMS, newsletter tool, etc., we now do it all in guestastic. Centralized, simple and fast!
The PEZULA team supported us intensively and very competently in the digitization process of my company. I particularly liked the sustainable approach of the PEZULA consulting concept, i.e. accompanying us from the problem to the action, i.e. the implementation.
What was really impressive about the cooperation with PEZULA Projects & Experts GmbH was not only the technical knowledge and the deep project competence, but especially the ability to recognize the "why?" behind our requests. Thus, together with Mr. Schulte, we were able to develop a solution that slightly moved away from our original request, but solved the actual basic problem even better and more effectively (and also with slightly lower costs due to reduced development effort).
All in all, we are very satisfied and can only recommend PEZULA Projects & Experts GmbH without reservation.
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Profile active since 10/13/2016 | Last update: 08/24/2020
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