In August 2024, I instructed the law firm Reilbach Rechtsanwälte in a case concerning a retained rental deposit. Initially, the cooperation was positive: My contact person, Mr. Clemens Ditges, responded quickly, was friendly and quickly formulated the first letters.
However, from September 2024 - despite several emails and phone calls - I received no further response. Repeated assurances that I would "receive an answer soon" were also to no avail. In March 2025, I informed the law firm in writing that I had been waiting for a response for months. However, there was still no reply.
In between, I was addressed by the wrong name in communications ("Mr. Geldhausen") and had to re-state my case several times, as so much time had passed between contacts that I apparently had no memory of it. A reply to the other party took several months.
I have been trying to get information about the status of my case for over six months now. I am always assured by telephone that my inquiry will be forwarded - without any concrete response.
In my opinion, the overall approach is unprofessional and not client-oriented. Based on my experience, I cannot recommend this law firm to anyone.
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