FH Consulting

Customer Journey, Trust, Customer Loyalty, Automation, AI, Consulting

FH Consulting

CUSTOMERS' CHOICE 2026
4.97 out of 5
Excellent
154 Reviews
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FH Consulting, based in Basel, specializes in customer and trust journey consulting for appointment-based premium service providers, where every customer appointment is economically significant. We primarily support medical practices, clinics,...
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FH Consulting
Klybeckstrasse 141
4057 Basel
Switzerland
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FH Management & Consulting GmbH

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100% Recommended
5 stars 134
3 stars 0
2 stars 0
1 star 0
Quality
Value
Performance
Consulting
Customer service
Excellent (5.00)
Cost-performance ratio
Excellent (5.00)
OFFERS (7 offers)
All Service
Service

Trust & Customer Journey Workshop

In diesem Strategie-Workshop analysieren wir, wie Interessenten und Kunden Dein Unternehmen vom ersten Ko

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Service

Bewertungs- und Reputationsmanagement

Wir entwickeln einen systematischen Prozess, mit dem Du zufriedene Kunden gezielt um Bewertungen, Testimo

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Service

Kundenbindung und Bestandskundenaktivierung

Wir gestalten eine durchdachte Kommunikation für die Zeit nach dem Kauf, Termin oder Projektabschluss. Be

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Service

KI- und Prozessautomatisierung

Wir verbinden künstliche Intelligenz und Prozessautomatisierung mit einer menschlichen Kundenkommunikatio

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Service

Customer Journey Beratung

Wir konzipieren eine Customer Journey, die Orientierung schafft, Vertrauen stärkt und Kunden sicher zum n

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Service

Terminierung und No-Show-Optimierung

Wir optimieren Deine Terminbuchung und die gesamte Kommunikation vor dem Kundentermin. Durch strukturiert

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Service

Trust & Customer Journey Workshop

In diesem Strategie-Workshop analysieren wir, wie Interessenten und Kunden Dein Unternehmen vom ersten Ko

More details

Based on the feedback shared by reviewers on ProvenExpert, many reported positive experiences with the insights into customer needs and preferences that they gained. Reviewers also highlighted the effectiveness of the workshops, noting their value in enhancing understanding and engagement. Additionally, they experienced significant time savings and increased efficiency through the strategies discussed in sessions.

Top competencies

Recommended actions

5.00 out of 5
5 Reviews

Productivity

5.00 out of 5
5 Reviews

Reliability

5.00 out of 5
5 Reviews

137 Reviews on ProvenExpert.com

4.97 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Loved the insights and tips that Fabian provided. He really understand the customer journey really well.
Customer review & rating for:
Webinar mit FH Consulting
10/20/2026Sadiq Q.
FH Consulting Comment from FH Consulting:
Thank you so much for your 5-star review and your kind words! 🙏

I’m really glad that the insights and practical tips were valuable to you. Understanding the entire customer journey and identifying where processes, communication and automation can create a better customer experience is exactly what we focus on at FH Consulting.

Thank you for your trust and recommendation!

Best regards
Fabian Hebermehl & the FH Consulting team
5.00 out of 5
Excellent
Recommendation
We held an intensive in-person workshop with Fabian from FH Consulting at our office to clearly structure our customer journey, lead generation, and marketing automation.

Fabian gets right down to business and cuts to the chase: Instead of theoretical talk, we thought through our processes step by step—from lead capture to onboarding to existing customer care—and aligned them with real value for the customer. He had a particularly keen eye for simplifying workflows and seamlessly integrating systems (such as Odoo and email marketing in our case).

We left the session with a concrete roadmap and clear to-do lists for the team. If you want to bring structure to your sales and customer retention efforts, FH Consulting is the right choice. Highly recommended!
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Customer review & rating for:
Offline-Workshop
10/16/2026Robin von d.
FH Consulting Comment from FH Consulting:
Dear Robin,

Thank you very much for your detailed 5-star review and your clear recommendation! 🙏

I’m very pleased that our joint workshop was so practical and valuable for you. That’s exactly what we aim for at FH Consulting: not to get bogged down in theoretical concepts, but to work together to think through real processes, simplify them, and build them in a way that actually works in everyday life.

It’s especially gratifying that we were able to structure your customer journey step by step—from lead generation through onboarding to existing customer care—and, in the process, seamlessly integrate the interfaces between Odoo and email marketing.

Ultimately, what matters most to us is that a workshop leads to concrete next steps. I’m all the more pleased that you left the day with a clear roadmap and specific to-dos for the team.

Thank you very much for your trust and your kind words. I look forward to continuing our collaboration with you!

Warm regards,
Fabian Hebermehl & the FH Consulting team
5.00 out of 5
Excellent
Recommendation
In no time at all, I received so many automated recommendations that I earned the “Top Recommendation” award on Proven-Expert. Awesome! Before working with them, I was having trouble collecting reviews; I wanted them to be requested automatically after each training session—with just one click. The team at FH Consulting did a wonderful job implementing this—highly recommended!
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Customer review & rating for:
Langzeit-Umfrage
10/05/2026n.
FH Consulting Comment from FH Consulting:
Dear Verena,

Thank you so much for your wonderful 5-star review and your recommendation! 🙏

We’re thrilled that our automated review process delivered measurable results for you so quickly and that you even earned the “Top Recommendation” award on ProvenExpert. That’s exactly our goal at FH Consulting: to automate processes so that they require as little effort as possible in day-to-day operations while simultaneously building lasting trust and visibility.

It’s especially great that the review requests following your training sessions now work exactly as you wanted them to—automated, straightforward, and with just one click for your participants.

Thank you very much for your trust and your kind words. We’re very much looking forward to continuing our collaboration with you.

Warm regards
Fabian Hebermehl & the FH Consulting team
5.00 out of 5
Excellent
Recommendation
Once we've implemented all of this at our clinic, it's going to be huge!
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Customer review & rating for:
Video-Testimonials
09/18/2026Michael F.
5.00 out of 5
Excellent
Recommendation
I save 2 hours a week, and the no-show rate has dropped by 30%.
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Customer review & rating for:
Video-Testimonials
09/18/2026Fabian D.
5.00 out of 5
Excellent
Recommendation
The workshop on the customer journey was a complete success.
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Customer review & rating for:
Video-Testimonials
09/18/2026Timo W.
5.00 out of 5
Excellent
Recommendation
I can't think of anything that could be improved about the webinar. Thank you very much for the suggestions and the knowledge you shared!
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Customer review & rating for:
Webinar
09/15/2026Monika S.
FH Consulting Comment from FH Consulting:
Dear Monika,

Thank you so much for your wonderful 5-star rating and your thoughtful feedback on our webinar.

We’re delighted that you found the content and insights so helpful. That’s exactly what we strive for at FH Consulting: to present complex topics related to the customer journey, automation, review management, and building trust in a way that’s easy to understand, practical, and immediately actionable.

Thank you very much for joining us and for taking the time to provide your feedback.

Fabian Hebermehl & the FH Consulting team from Basel
5.00 out of 5
Excellent
Recommendation
Very informative; a cool combination of automation and reviews
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Customer review & rating for:
Webinar
09/15/2026Anonymously
FH Consulting Comment from FH Consulting:
Thank you very much for your 5-star rating and your positive feedback on our webinar.

We’re very pleased that you found the combination of automation and review management particularly engaging and informative. That’s exactly what FH Consulting is all about: Designing processes along the customer journey so that companies can operate more efficiently, build trust, and systematically strengthen their online reputation.

Thank you very much for joining us and for taking the time to leave a review.

Fabian Hebermehl & the FH Consulting team from Basel
5.00 out of 5
Excellent
Recommendation
I just attended a great webinar on customer journey automation with Fabian Hebermehl. Concise, to the point, informative, and right on target. Thanks for that!
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Customer review & rating for:
Webinar
09/11/2026Marina A.
FH Consulting Comment from FH Consulting:
Dear Marina,

Thank you very much for your wonderful 5-star review and your feedback on my webinar about customer journey automation.

I’m very glad that you found the content concise, informative, and to the point. That is exactly our goal at FH Consulting: to show companies, in a practical way, how they can improve their customer journey with clear processes, automation, and personalized communication—to build trust, strengthen customer relationships, and make processes more efficient.

Thank you so much for joining us and taking the time to leave this review.

Fabian Hebermehl & the FH Consulting team from Basel
4.50 out of 5
Excellent
Recommendation
Great explanations—presented in a very engaging yet knowledgeable way. Bravo!
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Customer review & rating for:
Webinar
09/11/2026Heiko C.
FH Consulting Comment from FH Consulting:
Dear Heiko,

Thank you very much for your positive review and your feedback on my webinar about customer journey automation.

I’m very pleased that you found the explanations clear, engaging, and at the same time expert. This is exactly what FH Consulting strives for: to convey complex topics related to the customer journey, automation, customer communication, and building trust in a way that makes them practical and immediately actionable.

Thank you for joining us and for taking the time to leave your review.

Fabian Hebermehl & the FH Consulting team from Basel
5.00 out of 5
Excellent
Recommendation
Working with Fabian and his team was a very professional and transparent experience. We were regularly updated on the current status of the project and received professional advice and support regarding our ideas. The results were delivered quickly and were of very high quality. Overall, we are completely satisfied and can wholeheartedly recommend FH Consulting.
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Customer review & rating for:
Workshop
08/18/2026Rohde enterTRAINMENT L.
FH Consulting Comment from FH Consulting:
Many thanks to the entire team at Rohde enterTRAINMENT Ltd. for this generous 5-star rating and the trust you’ve placed in us.

We also thoroughly enjoyed working with you. Especially when it comes to further developing **the customer journey, communication, and digital processes**, it’s important to us not just to implement solutions, but to work with our clients to develop the right steps—transparently, in a structured way, and always with the company’s actual goals in mind.

We’re all the more pleased that you found both the consulting services and the speed and quality of the results to be so positive.

Thank you very much for the professional collaboration and your recommendation. We look forward to everything we’ll have the opportunity to develop further together.

Fabian & the team at FH Consulting in Basel
5.00 out of 5
Excellent
Recommendation
A great meeting with FH Consulting! The consultant is helping us build and fine-tune our internal processes. He’s a very pleasant, inspiring person and a truly interesting individual. It’s clear that he knows his field well, is a good listener, asks the right questions, and offers practical solutions. The meeting left us with many useful insights, energy, and motivation to move forward. Thank you for your professional and personable approach!
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Customer review & rating for:
Offline-Workshop
07/10/2026Anonymously
FH Consulting Comment from FH Consulting:
Thank you so much for your wonderful 5-star review and for your thoughtful feedback.

It means a lot to us to hear that the meeting left you with useful ideas, renewed energy, and motivation to keep moving forward. This is exactly what we aim for at FH Consulting: not just improving processes, but helping businesses create greater clarity, stronger customer journeys, and growth built on trust.

We’re especially glad that you found our collaboration to be both professional and personal. Listening carefully, asking the right questions, and developing practical solutions are at the heart of how we work. For us, sustainable improvement begins with understanding a business’s true structure and then charting a clear path toward smoother internal processes, better customer experiences, and long-term scalability.

Thank you again for your trust and your kind words. We truly appreciate the opportunity to support you and look forward to taking the next steps together.

Warm regards,
Fabian Hebermehl & the team at FH Consulting – your Customer Journey & Trust Journey Partner from Basel, working internationally
5.00 out of 5
Excellent
Recommendation
I appreciate how clear and structured the workshop was, the level of know how and expertise that Fabian brought to the meeting and already the clear next steps plan that will kick off our collaboration to automise our customer journey.
Customer review & rating for:
Offline-Workshop
07/10/2026Aneta A.
FH Consulting Comment from FH Consulting:
Dear Aneta,

Thank you so much for your 5-star review and for your thoughtful feedback.

It was a real pleasure working with you and supporting the first steps of our collaboration. We are very glad that the workshop felt clear, structured and actionable for you.

What makes your company especially strong is that you do far more than deliver numbers. With your accounting, payroll and advisory services, you create clarity, reliability and confidence for your clients. That is exactly why a well-designed customer journey and trust journey can create such a strong advantage for your business.

At FH Consulting, this is our focus: helping companies build customer journeys that create more trust, stronger relationships, smoother processes and scalable growth. So instead of looking at automation as a technical add-on, we see it as part of a trust-based client experience that supports long-term business development.

That is why we are especially excited to support Účetní na 1 in automating the customer journey in a way that stays personal, structured and aligned with the quality of your services.

Thank you again for your trust, your openness and the great atmosphere during the workshop. We are looking forward to the next steps together and to building a stronger customer journey and trust journey for your future growth.

Warm regards,

Fabian Hebermehl & the team at FH Consulting – your Customer Journey & Trust Journey Partner from Basel, working internationally
5.00 out of 5
Excellent
Recommendation
A great experience working with FH Consulting. Fabian is professional, knowledgeable, and always well-prepared. He helped us see new opportunities and approaches that we are eager to explore.

We are grateful for his support and expertise and look forward to our future collaboration.
Customer review & rating for:
Webinar
06/12/2026MICHAELA N.
FH Consulting Comment from FH Consulting:
Dear Michaela,

Thank you so much for your wonderful 5-star review and for your kind words about our collaboration.

It means a lot to us to hear that you experienced working with FH Consulting as professional, insightful and well-prepared. Our goal is always to combine strategic clarity, practical business consulting and fresh outside perspectives to help companies identify new opportunities, improve processes and unlock sustainable growth.

We are especially happy that the collaboration helped you discover new approaches that you are now excited to explore. This is exactly what we aim for at FH Consulting: creating real value through smart strategy, automation thinking and trust-based business development.

Thank you again for your trust, your openness and your appreciation. We are truly grateful for the collaboration and are already looking forward to the next steps together.

Warm regards,

Fabian Hebermehl & the team at FH Consulting – your E-Mail Relationship & Automation Partner from Basel
https://fh-consulting.ch
5.00 out of 5
Excellent
Recommendation
Fabian clearly is an expert in his field, because in just a few hours of the intro workshop he managed to understand our business enough to already come up with a good base plan for our small accounting company to optimise our processes to make our business scalable and take on many more clients in the future. Thanks to that we have confirmed that our focus on small clients is a good fit for us and gave us confidence in our future growth. I would also like to appreciate the human side of the workshop, as it happened in a friendly and inspiring atmosphere and 5,5 hours flew by quickly.
Customer review & rating for:
Workshop
06/06/2026Anonymously
FH Consulting Comment from FH Consulting:
Thank you so much for this wonderful 5-star review and your thoughtful feedback!

It was a real pleasure to support you during the workshop in Prague and to gain a deeper understanding of your accounting business, your current processes and your future growth potential. We are very happy to hear that the intro workshop already helped you create a solid base plan to optimize your internal workflows, make your company more scalable and prepare for serving many more clients in the future.

At FH Consulting, we believe that smart automation, clear process optimization and strategic relationship building are especially powerful for small and medium-sized businesses — also internationally. That is why it means a lot to us that the workshop gave you more clarity, confirmed your focus on small clients and strengthened your confidence in your future growth.

We also truly appreciate your words about the human side of the collaboration. A friendly, inspiring and focused atmosphere is exactly what we aim for when working with companies across Switzerland, Germany, Austria and international markets.

Thank you again for your trust. We are looking forward to seeing how your accounting company continues to grow with more structure, automation and scalable business processes.

Warm regards
Fabian Hebermehl & the team at FH Consulting – your international partner for trust and relationship in Business
https://fh-consulting.ch
5.00 out of 5
Excellent
Recommendation
The information and practical implementation were exactly as promised—great! :)
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Customer review & rating for:
Webinar
05/21/2026WTSG-Akademie A.
FH Consulting Comment from FH Consulting:
Dear team of the WTSG Academy Augsburg,

Thank you very much for your 5-star rating and the great feedback! 🙏
We are very pleased that the information and practical implementation were delivered exactly as promised.

This is exactly what FH Consulting stands for: clear strategies, practical automation and reliable implementation, so that companies and academies not only receive impulses, but can also integrate them directly and effectively into everyday life.

Best regards from Basel
Fabian Hebermehl & the team from FH Consulting - Your E-Mail Relationship & Automation Partner in Basel
https://fh-consulting.ch
5.00 out of 5
Excellent
Recommendation
provided valuable input for our own ideas.
Show original
Customer review & rating for:
Webinar
04/27/2026Anonymously
FH Consulting Comment from FH Consulting:
Thank you for your 5-star rating and your positive feedback! 🙏
I'm delighted that you were able to gain valuable input for your own ideas from the exchange.

This is exactly what FH Consulting in Basel is all about: practical ideas, clear strategies and practicable approaches to email relationship marketing, automation and building trust to turn ideas into concrete results.

Best regards
Fabian Hebermehl & the team at FH Consulting - your e-mail relationship & automation partner in Basel
https://fh-consulting.ch
5.00 out of 5
Excellent
Recommendation
It was an incredibly valuable experience to have a professional thoroughly review my entire business structure and point out so many weaknesses all at once. Fabian Hebermehl is the Antoni Gaudí of trust architecture
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Customer review & rating for:
Workshop
03/27/2026Anonymously
FH Consulting Comment from FH Consulting:
Thank you so much for your 5-star rating and these special words! 🙏

I am very pleased that the analysis of your company structure was so valuable for you and that we were able to identify several weaknesses, potentials and optimization opportunities.

This is exactly what FH Consulting in Basel is all about: supporting companies with a clear view from the outside to strategically develop trust, processes, automation and customer communication.

The comparison with the "Antoni Gaudí for trust architecture" is of course something very special - thank you for that. It is precisely this combination of structure, impact and trust that defines sustainable growth today.

Kind regards

Fabian Hebermehl & the FH Consulting team -

Your E-Mail Relationship & Automation Partner in Basel
https://fh-consulting.ch
5.00 out of 5
Excellent
Recommendation
I've been working with Fabian for a long time now, and I'm completely satisfied. His work is reliable and professional, and the results are exactly what I need. That's exactly how it should be.
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Customer review & rating for:
Webinar
03/17/2026Anonymously
FH Consulting Comment from FH Consulting:
Thank you very much for your anonymous 5-star rating and the many years of cooperation! 🙏

We are delighted to hear that you are consistently satisfied and find our work reliable, professional and results-oriented. This is exactly what FH Consulting in Basel stands for: clear implementation, clean processes and solutions that really work in everyday life - especially in the areas of email relationship marketing, automation and efficient customer communication.

Thank you for your trust over the years - we look forward to the next steps with you.

Best regards
Fabian Hebermehl & the team at FH Consulting - your email relationship & automation partner in Basel
https://fh-consulting.ch
5.00 out of 5
Excellent
Recommendation
Thank you very much for the informative webinar. Great added value and strong expertise in the field of automation and email marketing. Highly recommended!
Show original
Customer review & rating for:
Webinar
02/24/2026K.
FH Consulting Comment from FH Consulting:
Dear Kristina,

thank you very much for your 5-star rating and your great feedback on the webinar! 🙏
I'm delighted that you were able to take away so much added value and that you perceived our expertise in automation and email marketing so positively.

This is exactly what FH Consulting in Basel stands for: practical strategies that can be implemented directly - for better customer relationships, more efficient processes and sustainable growth in the DACH region.

Thank you for your recommendation - and maybe we'll see you soon in the next webinar or in person!

Best regards
Fabian Hebermehl & the team from FH Consulting - Your E-Mail Relationship & Automation Partner in Basel
https://fh-consulting.ch
17 Reviews from
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5.00 out of 5
Excellent
5.00 out of 5
Excellent
17 reviews on Facebook
 
04/25/2023
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All reviews and experiences about FH Consulting are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/25/2018  |  Last update: 11/03/2026   |  Report profile

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