Frey & Klein internationale Spedition GmbH

Efficient, in the best sense good German , trustworthy handling...active communication and coordination internally or with relocation partners somewhat improvable....in total no alternative for us for relocation to southern Spain

I am more than satisfied with the services provided. The advice was competent and testified to great experience, the team on the moving days was punctual, motivated, extremely polite and helpful. My more than queasy feeling in the run-up to the big undertaking "moving" proved to be completely unfounded due to the competence and efficiency of the employees. And what's more, the costs were ultimately much lower than estimated. I can only thank them again most sincerely.

Overall a very pleasant and competent handling and friendly staff on site. Top.....!!!

Fast communication, fast processing of the order, (pickup of a shipment from GB) highly recommended.

I have no visibility of what happened onsite in Belgium, hence I cannot comment. For the 2 men who made the delivery to Abtweiler, firstly they did not speak German - which is not a problem, but secondly it was not visible if these were Frey and Klein employees or you have outsourced this service to another company. Overall I was happy with the speed and responsiveness and the quality of the move was done. Thank you.

The employees are very competent and friendly have worked really neat and fast

Would move every time again with frey&klein

We were satisfied both with the advice and with the execution of the move, the employees of the company Frey and Klein were competent they have worked quickly and have carefully handled the removal goods, although a chair was damaged but this can always happen and the new price was deducted from the agreed amount. We would recommend the company Frey and Klein at any time.
Manfred Baus

Best performances

Have made the 2 move and are satisfied with everything, would always make another move with Frey &Klein

We thank the boss and all employees for the professional handling of our orders!
From planning to execution, everything fits!
The entire team of the company will be gladly recommended by us at any time!

Partly a little little communication regarding pickup/delivery dates, would like to improve communication here e.g. by email after a missed call to the customer. In the event of a delay for an appointment, short-term communication would also be desirable.

Professional advice from Mr. Kiefer in preparing the move. Cost offer corresponded to the scope of services to be implemented. However, from our point of view, there is still room for improvement in personnel management. Three workers from other companies were assigned to the team leader. These workers changed personnel during the move. To make matters worse, these employees were only available to the team leader for a limited period of time. Thus, the team leader was left to his own devices from about 3:30 p.m. on the first and second day of the move. As a result, not all work orders could be fully completed on the second day. The installation of the kitchen went smoothly. On the 3rd working day, the team leader was left to his own devices. Therefore, the remaining work could not be completed in full. Because of this, a clarifying discussion with the forwarding company was necessary. In the result the forwarding agency has brought the orders still to be locked by Mr. Jürgen Urban on Friday the 03.12.2021 in the time window of 12:00 o'clock - 15:30 Uhrzum conclusion. Absolutely praiseworthy is to be emphasized the personal commitment of the employed team leader Mr. Urban. His experience and professionalism in the implementation of the order are exemplary.
Recommendation for future personnel assignment: The personnel must be an integral part of the respective removal order and is not to be changed or to be withdrawn earlier, as long as the removal as such runs. All in all, we would like to thank Spedition Frey&Klein very much for the work they have done.

We are very satisfied overall.
Friendly and very motivated staff.

Despite several loading and unloading points, the employees were very cooperative and motivated. Everything was implemented according to our wishes. A big praise to your employees.

At the end of October 2021, the Frey & Klein company organized my move from England to Germany for me. The volume to be transported was relatively small; however, private circumstances made it very difficult at times for me to plan or act spontaneously.
As it turned out to my delight, I had found the ideal partners in the Frey & Klein staff. The offer made to me was absolutely fair and accordingly acceptable to me without objection; the conditions were transparent and comprehensible.
The office staff with whom I had personal contact were understanding, patient and helpful.
The employees who were in charge of picking up and delivering my belongings on site proved to be punctual, fast and extremely prudent; they were as friendly and customer-oriented as their colleagues in logistics and coordination.
At no point and at no time was I given the slightest impression that my order was subordinate due to its low volume. The entire initiation and handling was first-class from start to finish. Accordingly, I will gladly recommend Frey & Klein at any time.

Everything went very well, from the order to the move. The removal staff was very friendly, competent and fast. We can highly recommend the company.

We moved with Frey & Klein and were extremely satisfied! The employees are competent, helpful and very friendly! We can unreservedly recommend Frey & Klein for a move! Thank you very much!

The pickup and transport of a Yamaha grand piano from southern Germany to central Sweden went flawlessly.
The instrument survived the move in perfect condition.