Last month, I went to the British Airways headquarters in Tokyo after having to change my return trip because of a family issue. The personnel was really efficient and kind. Despite my nervousness, they rescheduled my flight without any problems... and carefully went over my options. They understood my predicament and spoke English fluently, which I appreciated. Such authentic in-person customer service is hard to come by these days. This office is invaluable if you're in Tokyo and need assistance with your flight. I am grateful to the BA team for providing some relief during a period of great stress.
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