Hanse Haus GmbH & Co. KG

Prefabricated house provider, prefabricated house, prefabricated houses, single family houses, bungalows

Hanse Haus GmbH & Co. KG
538 Reviews i
published (99 %)
out of 539 reviews
Contact information

Contact information

Hanse Haus GmbH & Co. KG
Buchstraße 3
97789 Oberleichtersbach
Germany
Directions

Contact person
Sebastian Gensichen

Websites & Profiles

Review from 05/11/2022  
2.60 out of 5
Average
Quality
Value
Services
Implementation
Consulting
Top competencies

Professional demeanor

4.69 out of 5
16 Reviews

Range of services

4.80 out of 5
15 Reviews

Cost adherence

4.63 out of 5
16 Reviews

73 Reviews on ProvenExpert.com

2.60 out of 5
Average
We had a really great impression of Hanse Haus at first, especially through the contact of the sales representative from Bad Vilbel. However, since our building project is in Brandenburg, we unfortunately could not work with him.
The initial support was great. At any time our questions were answered, a great plot of land was arranged and we were given advice and support. After signing the contract, things went downhill....
I have to say, our construction project is not completed yet, so I can't comment on the quality of the house. In the 1.5 years that we now "work together" with Hanse Haus, we had to make the experience, however, that customer orientation is unfortunately not written very large. Our so-called consultants (sales representatives) reacted increasingly less to queries and often left us alone with our problems. They were supposed to be present for the sampling, but on the 2nd day they cancelled... unpleasant and on the 2nd day also unnecessary, but the sampling was still great.
During the start-up consultation we were surprised with further costs i. H. v. nearly 10,000 €. We could not believe that at all, because we have in advance a detailed cost calculation with Hanse house/the sales representatives provided, which had contained felt all components. But we were taught better:

1. costs for a crane parking place
--> we got our property through the consultants, they knew the property framework conditions and could have told us already for the calculation that we need additional capital for this. This would not have been a problem and could have been planned. After asking why we hadn't discussed this much earlier, they said they didn't know that a crane site was necessary - actually impossible, but we'll take note of it.

2. costs for frost apron floor slab
"All works concerning the ground slab are included, except the earthworks, i.e. the excavation of the area", they said. +3000 € for the frost skirt were added. This achievement is inevitable, belonged however not to the soil plate. Well, we cannot judge that as laymen, however we would have also these costs gladly simply from the outset in-calculated. After all, absolute cost transparency is advertised...

Now our house is to be put in approx. 5 weeks. A half-sided road closure is demanded. During the start-up consultation, we agreed with our construction manager that we could do without this, since there is enough space. Now we are being forced, our construction manager does not seem to remember/want to remember the agreement. A pity and not very confidence-building and costs (approx. 800€), which we could save ourselves. And our civil/earth contractor and the company that did the floor slab were strangely able to do their work without blocking....
Oh well, so we hired a construction site safety company to organize everything.
Now the traffic-legal arrangement (VRAO) is to be caught up with the road traffic office. The office informed us that VRAOs are only issued to construction companies, architectural firms, etc., not to private individuals. Actually, half so wild, because our commissioned company has created a power of attorney, which simply must be signed by Hanse Haus, that they as a construction company through the construction site security company to obtain the permit.

That a required signature becomes such a problem, I would not have guessed in life:
1st contact person from Hanse Haus refers us to our construction manager,
2. construction manager informs us that he is not authorized to sign (it is a pity that he does not pass it on to a person authorized to act),
3. our "technical advisors" (sales representatives) tell us that the earth builder is responsible here and must sign. (earth builder??... I will go into it again)
4. a meaningful employee is next week again there, until then we must be patient.

Hanse Haus does not seem to be interested in the fact that we are losing an extreme amount of time here.
My patience and understanding are understandably at boiling point. This jurisdictional wrangling is unbelievable. The earth builder has already completed all the work and is not active at all for the construction of the house. Why he should be active here again is beyond us - especially since the "construction company" is Hanse Haus. We have been begging Hanse Haus for a week now to support us accordingly. Result open...

This week (4 weeks before the start of construction) we should again get a concrete schedule, what exactly happens on which days (roofing, plumbing, screed, etc.). We are curious whether we will actually receive this. So far, our construction manager does not want to share relevant info with us.... Unfortunately, this means that we can only wait with other tasks (e.g. informing the kitchen builder of a date for measuring after screeding, informing the electrician of a date for installing the SAT dish).

It is really very tedious and very frustrating what value we as customers have at Hanse Haus.
I hope the house itself is then as beautiful as we imagine it and lets us quickly forget the many grown gray hairs.

Should we build again, we will choose another developer.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
05/11/2022Anonymously
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Good day,

First of all, we would like to thank you for taking so much time to provide us with feedback.
We regret that your home building project did not go to your satisfaction.

We would be happy to discuss all the points you have mentioned with our responsible colleagues.
For this purpose, it would be helpful if you could send us some more information (your full name as well as your construction number) to onlinemarketing@hanse-haus.de.

Best regards from the Hanse Haus marketing department
5.00 out of 5
Excellent
Recommendation
We built with Hanse Haus in 2021 and have been absolutely satisfied. Even now, after almost a year of completion, someone is always available if you have questions or something small needs to be fixed. All around a good service and the employees are all friendly and competent!
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
04/21/2022Sabrina & Bernhard T.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Dear Troll family,

thank you very much for the great feedback.
We were really happy about your 5-star rating!
Nice to hear that you still feel completely comfortable and in good hands.
Of course, we will continue to be at your side with advice and support at any time.

We, the entire Hanse Haus team, wish you a great time in your dream home and all the best for the future.

Best regards
Your Hanse Haus team
2.80 out of 5
Average
We would definitely not recommend Hanse Haus to anyone.

Construction manager did not get in touch after paying the bill or never answered the phone again.
Painting work was done miserably.

We had a building survey done and forwarded it to Hanse Haus. Until now, no feedback or no employee has been there to look at the defects.

Short and sweet: customer satisfaction is not written large for the money you have to pay.
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Customer review & rating for:
Hanse Haus GmbH & co. KG
04/18/2022Kassandra R.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Ms. Reitinger,

We are sorry that you are not satisfied with some of our services.
Of course, we will ask around internally and consult with you.

Best regards
Your Hanse Haus team
4.80 out of 5
Excellent
Recommendation
Our bungalow was put up last week and everything worked out exemplary.
Mr. Selinger, Mr. Buschbeck and Mr. Riedinger did an excellent job and were always friendly, helpful and in a good mood.
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Customer review & rating for:
Hanse Haus GmbH & co. KG
03/31/2022Detlev H.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Mr. Henze,

Thank you very much for your great review.
We were very happy about it and have of course already forwarded your praise to the mentioned persons.

The entire Hanse Haus team wishes you much joy with your house building project and also all the best and good health.
We will be happy to continue to assist you with advice and support at any time.

Best regards from Oberleichtersbach
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
We were very satisfied with our house seller who helped us to implement our wishes in the best possible way, but also because of her experience could tell us which ideas we better not implement.
With the sampling we were not so happy there has also simply the chemistry with the consultant did not fit. But the selection was good.
We were very satisfied with the team that exhibited the house. They worked neatly, routinely and quickly. We were pleased to find out that the fitters were German, so we were able to ask questions on site without any language barrier.
All in all, few problems occurred during construction and if something did happen, we were always able to find a solution with Hanse Haus. We felt that we were in good hands.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
02/21/2022Anonymously
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Good day,

Thank you for your feedback and the 5-star rating. I'm glad you took the time to do so.
It is a pity that your sampling did not go completely according to your wishes. We are all the more pleased that you are satisfied with our work overall and feel that you are in good hands with us.

We wish you much pleasure with your Hanse-Haus and all the best for the future.

Many greetings
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
We have been living in our new house for 5 weeks now and are very very satisfied. Over the entire construction phase, starting with the planning, to completion and handover, there were virtually no problems. The few minor issues that arose were quickly resolved. We always had a contact person. We can only recommend Hansehaus.

Kind regards family Hofmann ( Albertshofen )
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
01/08/2022H.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Dear Hofmann family,

first of all we wish you and your family all the best in the new year, but especially good health and lots of great moments in your dream house!

Thank you for taking the time to tell us about your home building experiences.
We, the entire Hanse Haus team, are delighted that you are completely satisfied with our work and service!

We will be happy to continue to support you at any time with advice and assistance.

Best regards
Your Hanse Haus team
4.80 out of 5
Excellent
Recommendation
We were particularly satisfied with the personal consultation, as the work was totally customer-oriented. Furthermore, the tour of the Hanse Haus factory was interesting and informative, so that you could get a better picture of your wishes/ideas yourself.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
01/06/2022A.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Alex,

thank you very much for your 5-star rating and your positive feedback. We were very pleased about it.

Best regards from Oberleichtersbach
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
After our sampling, we would now like to give a brief feedback: Our equipment consultant, Mr. Christopher Schneider, contributed from the beginning with his competence and friendliness to the fact that we felt very comfortable and in good hands during the sampling. Thanks to his unagitated manner, we were able to sample our home in a very relaxed manner.
Also afterwards he was/is available for any questions and answered our queries quickly.
Hoffmann family
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
12/19/2021Dirk H.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Hoffmann family,

Thank you very much for your positive feedback. We are very pleased that you were satisfied with the advice you received during your sampling.
We wish you continued enjoyment with your house building project.

Many greetings
Your Hanse Haus team
4.78 out of 5
Excellent
Recommendation
Team Selinger, Buschbeck, Meinecke and Hellmuth did a great job. The house was built exactly according to schedule. So far, everything has gone off without a hitch. Keep it up!
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
12/11/2021L.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Luetje/Bussmann family,

thank you very much for your great review!
We have already forwarded your praising words to the mentioned people - they were very happy about it!

We wish you continued success with your house building project, a great time with many beautiful moments and all the best for the future .

We, the entire Hanse Haus team, will be happy to provide you with advice and support at any time.

Best regards
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
We haven't quite moved into our house yet, but we'd still like to give some feedback.

From the very beginning, we had very nice and reliable advice from Ms. Schwarz and the entire Team Nord. We have also learned to appreciate the virtual builder-meeting with Mr. Burmeister, in which Hanse Haus very transparently discussed all questions / problems of the builders. Hats off, Hanse Haus!

We also still like to think back to the sampling. There H. Ickler had a lot of patience with us and gave us SUPER advice. It was stressful, but really fun. Thank you, Mr. Ickler!

We were very lucky to be assigned a great installation team: Björn Selinger, Steven Buschbeck and Tino Meinecke. Despite the most difficult conditions (rain, cold, gusts of wind and excited builders), they erected the house in threes with a super crane driver Lars! On the second day, the colleagues worked late into the evening to get the roof rainproof. Despite the adverse conditions, great attention was always paid to correct working methods and quality. Thank you for that!

On the third day, the two electricians Gerald and Rolf joined us and wired the entire house in a very short time. We were always super advised by the two.

It was especially great that all colleagues on the construction site were always open to questions and requests. Sometimes we were also proactively made aware of issues that we would not have noticed as a layman. Really TOP!

The house construction was really fun, the atmosphere on the construction site around the Selinger team is really great - despite hit music :-). We would have loved to have worked the days!

Thank you all, have a good rest over Christmas and maybe (hopefully) we will meet again in Braunschweig for a bratwurst. Even if this does not come from Thuringia.

Susan and Nils.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
12/07/2021Susan und N.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Dear Susan
dear Nils,

we were really happy about your detailed and great evaluation!
Your kind and praising words we pass of course very gladly and directly to the mentioned people.

Thank you so much for taking so much time to tell us about your experience.
It makes us proud and happy that you are completely satisfied with our service and our work.

We, the entire Hanse Haus team, wish you a wonderful Christmas season, great moments and much joy in your own four walls.

We will be happy to assist you at any time with advice and action.

Kind regards
Your Hanse Haus team
4.38 out of 5
Good
Recommendation
The sales consultant Mr. Schaede was top. Very pleasant and cooperative partnership.
The installation manager with his Polish team was very friendly, reliable and always open to problems.
The crew around Michael Beck at the finish was also top, all obvious defects were corrected immediately.
The site manager Frank Heilmann was basically good, it is just a pity that since acceptance on 09.09.2021 not all defects have been corrected and he basically no longer responds to our queries.
We hope that we will not have to carry out a substitute performance.
Conclusion: Due to the poor warranty management, a lot of trust in Hanse-Haus was emotionally destroyed for us as builders, although we were very, very satisfied before.
Recommendation: Under no circumstances should we pay the final invoice in full until all defects have been rectified; unfortunately, we did this under pressure from Mr. Heilmann at the time of acceptance.
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Customer review & rating for:
Hanse Haus GmbH & co. KG
11/21/2021Roswitha und Ernst Z.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Roswitha and Ernst Zanker,

First of all, we would like to thank you for your detailed experience report and for your constructive criticism.
We are pleased that you are satisfied with Mr. Schäde's service as well as with the work performed by our fitters.
We immediately forwarded your comments to the responsible site manager so that the open points can be worked through and settled.

Of course, we will continue to be available to you at any time with advice and assistance.

We, the entire Hanse Haus team, wish you all the best and a wonderful and contemplative Advent season.

Kind regards
Your Hanse Haus team
4.64 out of 5
Excellent
Recommendation
We were very very very satisfied with the installation team Selinger, Buschbeck, Meinecke and Hellmuth!!!!! They were always nice and did a great job!!! Thank you!!!!
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Customer review & rating for:
Hanse Haus GmbH & co. KG
11/10/2021Stefanie O.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Dear Stefanie,

We would like to thank you for your praise and kind words. We were very pleased about your 5-star rating.
We wish you continued enjoyment with the house building project and all the best for the future.

Kind regards
Your Hanse Haus team
2.80 out of 5
Average
We built at the Moss in Kirchseeon.

Unfortunately, a lot went wrong during the consultation. Hanse Haus expects customers to come to the sampling with a finished plan, e.g. sockets, windows,... e.c. and that as a layman. Normally we thought that we go to the sampling so that they advise us as professionals what to do where. There are many hidden costs which are not told at the sales meeting at the beginning.

Our construction manager was Mr. Klier. Unfortunately, he is not very competent and has no eye for the mistakes. You have to point out to him what is wrong. In addition, he then does not settle the open items. You always have to call him and write emails, even though that is his job. He always says he'll take care of it, but that's nothing but hot air.

We would not want to work with Hanse Haus on our next house. Not even if we were offered 50%.

For a year we are waiting for our plinth to be finished; By the plastering company our complete floor tiles and stones were soiled in the exterior, Still not the scratched arrived windows exchanged, and much more ....
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
11/08/2021H.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Good day,

We are sorry that you are not satisfied with some of our services.

Brief explanation regarding the electrical planning during the sampling:
In the case of a 2-day sampling, the electrical planning would exceed the time frame.
In addition, our clients have time at home to think about where a switch or a socket makes sense.
It is also an advantage to be able to compare in one's own four walls where these are currently arranged and whether it would perhaps make more sense in a different position.
That's why we rely on the support of our builders.

We had immediately brought the above points to the attention of our construction manager.
Your construction manager had already contacted you in this regard in order to complete the outstanding work.

Best regards
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
We evaluate the installation and performance of the installation team.

We were assigned the Selinger column. Mr. Meinecke, Mr. Winningenstedt and Mr. Buschbeck did a great job. The team was always approachable and answered our questions at any time. Smaller requests from us, such as turning the chimney, were implemented immediately.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
09/24/2021Max und M.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Dear Michelle
dear Max,

we would like to thank you for the great rating and the kind and praising words.
We were really happy about your 5-star rating and passed the praise directly to the mentioned people.

We wish you continued enjoyment with the house construction project and all the best for the future.

Love greetings
Your Hanse Haus team
4.86 out of 5
Excellent
Recommendation
We were very satisfied with the site manager Mr. Heilmann, the tilers, the heating installer and the construction crews who were responsible for us during the work on the house.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
09/03/2021Nicole W.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Dear Ms. Nicole Wegerer,

thank you very much for taking the time to leave a review.
We are very pleased that you are completely satisfied with the service and the work performed.
We will of course continue to be happy to provide you with advice and support at any time.

The entire Hanse Haus team wishes you all the best, much joy and great moments in your dream home!

Best regards
Your Hanse Haus team
4.42 out of 5
Good
Recommendation
An initial planning error (due to missing research of our building site) unfortunately cost us as builders a lot of time and nerves.
The construction of the house, under the direction of our construction manager Mr. Heilmann and his really competent team, on the other hand, worked out excellently, on schedule and almost without any problems.
Mr. Heilmann was always there to help and advise us during the entire construction phase.
Each trade and its teams worked very cleanly and neatly. The employees were always friendly and very helpful. Special requests or changes at short notice were dealt with promptly and, if still possible, implemented immediately.
We would like to thank Mr. Heilmann and his entire team very much.

The builders from Ingolstadt
Marion and Helmut Steinbauer
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
07/27/2021Marion und Helmut S.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello dear family Steinbauer,

We are sorry that the initial circumstances occurred.
We are all the more pleased that you are completely satisfied with the further course of construction as well as with our service and the work performed.
We are of course very happy to pass on your words of praise to Mr. Heilmann and his team.

We, the entire Hanse Haus team, wish your family all the best and many wonderful moments in your dream house.
Also in the future we will of course be glad to be at your disposal at any time and to assist you with words and deeds!

Best regards
Your Hanse Haus team
4.60 out of 5
Excellent
Recommendation
Very good professional clocking of the work. Accessibility of the site management. Good elimination
of construction defects. Accompaniment of the construction.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
07/15/2021Ricardo M.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Ricardo Maaß,

thank you very much for your positive feedback!
We were really pleased with your rating.

Kind regards from the Rhön
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
Quality. Deliver what they promise.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
05/24/2021Andreas B.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Hello Mr. Andreas B.,

Thank you very much for your positive feedback!
We were really pleased about your 5-star rating.

Kind regards from the Rhön
Your Hanse Haus team
4.80 out of 5
Excellent
Recommendation
All craftsmen very nice , friendly and helpful. On every question an answer and explanation, we have felt very well taken care of and all deadlines could be met.
We feel very comfortable in our little house. To all a big thank you.
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
05/07/2021Anonymously
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Good day,

We, the entire Hanse Haus team, thank you for your kind and praising words.
We were really happy about your positive feedback!

We wish you and your family all the best and many wonderful moments in your dream home.
Also in the future, we are of course happy to be at your disposal at any time.

Best regards
Your Hanse Haus team
5.00 out of 5
Excellent
Recommendation
The fitters worked conscientiously and quickly.
It went faster than planned!
Everyone was very friendly and accommodating.
What really stood out: despite "difficult conditions" at the start (50 cm of snow and continuous snowfall on the second day of installation), the guys were highly motivated and had kept their sense of humor, despite the wet and cold.
We always felt in good hands!
Show original
Customer review & rating for:
Hanse Haus GmbH & co. KG
04/27/2021Fam. R.
Hanse Haus GmbH & Co. KG Comment from Hanse Haus GmbH & Co. KG:
Dear Rapp family,

Thank you very much for taking the time to tell us about your house-building experiences.
We are very pleased that you are completely satisfied with our work and service.
We, the entire Hanse Haus team, were very pleased with your praise!

We wish you much joy in your dream house and all the best for the future!
Of course, we will be happy to provide you with advice and support in the future as well.

Best regards
Your Hanse Haus team
465 Reviews from
3 other sources
4.62 out of 5
Excellent
4.70 out of 5
Excellent
118 reviews on Google Maps
 
05/12/2022
4.60 out of 5
Excellent
305 reviews on Facebook
 
04/23/2022
4.50 out of 5
Excellent
42 reviews on Google Maps
 
04/28/2022
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* All reviews and experiences about Hanse Haus GmbH & Co. KG are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/07/2020  |  Last update: 05/13/2022   |  Report profile

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