The Hausengel group of companies offers loving care, support and advice for people in need of care or assistance throughout Germany. In accordance with the principle of "all-round care", we pursue the goal of enabling these people to live in their familiar surroundings for as long as possible.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
Initial consultation was very good.
Help with problem solving was quick and okay.
Unfortunately, the women's profiles are not informative enough/even wrong.
Dear Mrs. F.,
Thank you for your review! Such honest feedback helps us a lot to constantly improve our service. It is a pity that you are not completely satisfied with your current caregiver. We get to know each individual caregiver and are aware of the language barriers. Aspects such as different dialects, quiet voices or unclear articulation can of course make it a little more difficult for our house angels. Listening comprehension often improves greatly after just a few weeks of use. Nevertheless, we take your feedback very seriously and do everything we can to provide you with the best individual support.
Please do not hesitate to contact us in the future. We are always happy to help!
We are very satisfied so far. The only thing I'm very dissatisfied with is the constant change of consultant. When you have just built up trust, you are always told that someone else is now responsible for you. But since the whole thing is based on trust, this is very dissatisfying. I think you should work on that. Just like the way in which the ladies who are employed in your company are checked. Unfortunately, we had two very bad experiences. And you're stuck with the damage
Hello Ms. B. and thank you very much for your frank feedback.
We are sorry that you are not satisfied with some aspects of our service. As you quite rightly wrote, trust is the basis for successful support on our part. We are all the more sorry that this has been weakened by the incidents we are aware of. Of course, we get to know all caregivers before placing them and check their suitability for our service through intensive discussions and objective tests. Unfortunately, discrepancies can still occur in individual cases. In such cases, we ensure that competent advisors are always available for our customers. Unfortunately, internal changes have resulted in a change of consultant. It is important to us to always be a reliable and trustworthy contact for you. We hope that we can continue to convince you of this in the future. Please do not hesitate to contact us at any time if you need us.
We got a very nice and empathetic person, which was very important for us. I am very satisfied with Hausengel Holding so far. Very good, detailed advice without any pressure or time pressure, as with other agencies. And a very good, detailed questionnaire. Everything has been great so far.
We are very satisfied with the advice and care provided by Hausengel.
The carer who was placed with us also meets our expectations and is very caring towards our mother.
So far I have had good, friendly consultations with the agency. As I've only had one caregiver so far, I can only say something about one person. We are very satisfied with the caregiver
Empathetic, listening, understanding. Prompt and reliable cooperation on questions and answers until agreement and cooperation. *****
However, the request for feedback comes too early for some categories, which is why there are deductions in the rating because "neutral" because no experience yet.
All reviews and experiences about Hausengel Holding GmbH are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 04/27/2022 | Last update: 04/26/2024
| Report profile
In order to share a review or your profile you need to publish your profile first, otherwise the link you shared is not accessible to any profile visitor.
Submit a report to ProvenExpert
Quality assurance is the top priority of ProvenExpert's terms of use and evaluation guidelines.
However, should you feel that a review is in violation of our guidelines, you can submit a request to have the review assessed by the ProvenExpert quality assurance team by using the following contact form.
Send email to reviewer
* Required fields
You have already posted this review on . Posting again might create duplication.
Continue?
Thank you for your review! Such honest feedback helps us a lot to constantly improve our service. It is a pity that you are not completely satisfied with your current caregiver. We get to know each individual caregiver and are aware of the language barriers. Aspects such as different dialects, quiet voices or unclear articulation can of course make it a little more difficult for our house angels. Listening comprehension often improves greatly after just a few weeks of use. Nevertheless, we take your feedback very seriously and do everything we can to provide you with the best individual support.
Please do not hesitate to contact us in the future. We are always happy to help!
Best regards
Your Hausengel team