Hero Software

HERO - Software for craftsmen

Hero Software
CUSTOMERS' CHOICE 2024
TOP SERVICE PROVIDER 2024
4.50 out of 5
Excellent
1,608 Reviews
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Unleash your craft with HERO software!
Less paperwork, more craftsmanship: HERO makes your office work more efficient than ever so you can hit the ground running!
With the HERO tradesman software, companies can digitize their entire project...
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Contact information

Hero Software
Göttinger Hof 9
30453 Hannover
Germany
Directions

Contact person
Ricarda Plümpe

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91% Recommended
5 stars 34
4 stars 16
1 star 1
Quality
Value
Services
Implementation
Consulting
Customer service
Good (4.42)
Cost-performance ratio
Good (4.42)
Top competencies

Range of services

4.71 out of 5
7 Reviews

Cost adherence

4.57 out of 5
7 Reviews

Expertise

4.57 out of 5
7 Reviews

56 Reviews on ProvenExpert.com

4.40 out of 5
Good
4.60 out of 5
Excellent
Recommendation
HERO's products are of high quality and the support is committed. We were particularly impressed by the expertise in the consulting area, which has helped us enormously in many situations.
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Customer review & rating for:
Hero Software
07/17/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you very much for your review! It's great to hear that you were so impressed by our consulting team! What can we do for you to convince you to give us a 5-star rating? :) What would you like from us? Please let us know

Best regards
Greta Hasemann
5.00 out of 5
Excellent
Recommendation
Extremely fast implementation, had a great 30 minute seminar and also very easy to start with the program. Suggestion for improvement - monthly payment
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Customer review & rating for:
Hero Software
07/13/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you very much for your feedback! It's great that the seminar gave you some insight. Thank you for your suggestion for improvement - please share your ideas again with the other users in our HERO product development team, so we get an overview of what you as a customer want from us and we can better follow up on your wishes.
Keep up the good work! We are very much looking forward to working with you and your team! :)

Best regards
Greta Hasemann
5.00 out of 5
Excellent
Recommendation
Our young company is enthusiastic about the software. The demo with Marcel and the trial month convinced us. The package suits us perfectly and it's super easy to use. Creating and converting services is quick and uncomplicated. The entire team finds the software user-friendly and appreciates the constant further development. Hero is definitely recommended - it has everything we need and is easy to use. The logbook in particular is great!
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Customer review & rating for:
Hero Software
07/09/2024J.
Hero Software Comment from Hero Software:
Hi Jochen, we're really pleased to hear about your experience with us :) It's great that we were able to convince you and your team. We are very much looking forward to working with you again!

Best regards
Greta Hasemann
4.40 out of 5
Good
Recommendation
My experience with HERO Software was great! Competent advice, great customer service, and the services were completely convincing.
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Customer review & rating for:
Hero Software
07/08/2024G.
Hero Software Comment from Hero Software:
Hello Georg, nice to hear that you are more than satisfied with us. Is there anything else we can do to make HERO better for you? :)
4.80 out of 5
Excellent
Recommendation
HERO convinced me: first-class quality, fast implementation and great customer service. Everything went smoothly and the price-performance ratio was right. Definitely recommendable!
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Customer review & rating for:
Hero Software
07/04/2024S.
Hero Software Comment from Hero Software:
Hello Stephen, thank you very much for your feedback. It's great that HERO has won you over! What could we change about our "benefit" for you so that it would also completely convince you? :)
4.40 out of 5
Good
Recommendation
Top quality and a wide range of services that were implemented perfectly. The advice and customer service were excellent - a clear recommendation!
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Customer review & rating for:
Hero Software
07/04/2024D.
Hero Software Comment from Hero Software:
Hello Daniel, we are very pleased to hear about your review. We look forward to working with you and your company in the future. :)
4.60 out of 5
Excellent
Recommendation
The app is extremely practical and easy to use - just right for quick project management in our craft business
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Customer review & rating for:
Hero Software
06/26/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you for your lovely review! We are very pleased that we can actively support you and make your day-to-day work easier. Keep up the good work! :)
4.60 out of 5
Excellent
Recommendation
The app is super easy and practical, perfect for quick project management and ideal for small craft businesses!
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Customer review & rating for:
Hero Software
06/26/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you very much for your review! It's great to hear that we can support your craft business in this way. What could we do for a 5-star rating? :)
4.60 out of 5
Excellent
Recommendation
My experience with HERO: Quality, service and advice at the highest level - simply unbeatable!
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Customer review & rating for:
Hero Software
06/25/2024M.
Hero Software Comment from Hero Software:
Hello Michael, we are delighted to hear that your experience with us has been extremely positive. We are delighted to have you as a customer. Keep up the good work!
4.60 out of 5
Excellent
Recommendation
The benefits of HERO are really positive for my company, we really enjoy working with the software! I was particularly impressed by the excellent customer service, which is always available and very solution-oriented.
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Customer review & rating for:
Hero Software
06/19/2024Anonymously
Hero Software Comment from Hero Software:
Hello, we are very pleased to have received such feedback from you. Thank you for your rating and especially your praise for our customer service. They are all the more pleased! You seem to be very satisfied with us, so what can we do for you at this point to convince you of a 5-star service? :)

Your HERO team
4.60 out of 5
Excellent
Recommendation
The software is very easy and quick to calculate and create, which has made our work much easier. I particularly like the fact that the tax consultant can also be integrated without any problems and that all processes run smoothly. All in all, I am very satisfied and think that the price/performance ratio is right.
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Customer review & rating for:
Hero Software
06/18/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you for taking the time to rate us. We are all the more pleased about your positive review. Stay on the ball, keep it up!

Your HERO team
4.40 out of 5
Good
Recommendation
HERO offers me a logical structure, although the logbook should be a little more visible on the interface. I can customize the software very well to my needs. All in all, a good decision to use HERO
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Customer review & rating for:
Hero Software
06/12/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you for your lovely review. Since you seem all in all satisfied with us; what could we do for you to convince you of the 5 stars? We are delighted to have delighted you as a customer.

Your HERO team
5.00 out of 5
Excellent
Recommendation
It was easy for me to choose HERO Software because the cloud functionality and ease of use are perfect for my mobile and digital working life. The software enables me to record time efficiently, create projects easily and offers a high level of clarity. I particularly appreciate the interfaces to wholesalers and the ability to record everything directly with the customer. The customer service is excellent and answers questions quickly and promptly. HERO is simply great and I have nothing to complain about.
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Customer review & rating for:
Hero Software
06/10/2024M.
Hero Software Comment from Hero Software:
Hello Mike, thank you very much for your review! We are delighted to have you as a customer and to be able to support you. Keep up the good work! :)

Your HERO team
4.60 out of 5
Excellent
Recommendation
As a team of eight people, we have benefited enormously from the integration of several programs into a single system. Order processing is now much more efficient. The fitters get on well with the app, which makes us very happy. The customer service is excellent and always helpful. Previously, we used Lexoffice and Craftnote, which was often confusing in some places.
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Customer review & rating for:
Hero Software
06/05/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you for taking the time to rate us! We are very pleased to hear your feedback. As you seem very satisfied; what can we do for you to deliver a 5 star service? :)

Your HERO Team
4.40 out of 5
Good
Recommendation
The benefits of HERO software are clearly noticeable for my company. The implementation of the projects went smoothly and the team was always helpful and quick to respond to queries. One small point for improvement would be to expand the services offered to cater even more specifically to the needs of trade businesses.
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Customer review & rating for:
Hero Software
06/04/2024S.
Hero Software Comment from Hero Software:
Hello Sebastian, thank you very much for your words! Our support team really appreciates your feedback. We are already working on the expansion of services, so you can look forward to it...

Your HERO team
4.60 out of 5
Excellent
Recommendation
I was particularly impressed by the program's high level of transparency and ease of use, which makes digitization much easier. The ability to quickly enter articles and send documents as PDFs is extremely practical.
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Customer review & rating for:
Hero Software
06/03/2024Anonymously
Hero Software Comment from Hero Software:
Dear user, thank you very much for your feedback! We are delighted to hear that you are so satisfied with our software. Our support team will continue to do their best to offer you an optimal product with the best customer service. Keep up the good work! :)

With best regards Greta Hasemann
4.80 out of 5
Excellent
Recommendation
HERO software is user-friendly and enables fast and efficient work thanks to the drag-and-drop function. The templates and samples are comprehensive and make our daily work easier.
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Customer review & rating for:
Hero Software
05/23/2024M.
Hero Software Comment from Hero Software:
Dear M.R., first of all, thank you very much for your feedback! It's great to hear that our features are helping to make your work more efficient. We will do our best to continue to offer you a product and customer service that makes your daily work easier.

With best regards
Greta Hasemann
5.00 out of 5
Excellent
Recommendation
As a long-time user of HERO Software, I have nothing to complain about. The advice and customer service is always on point. I can only recommend HERO
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Customer review & rating for:
Hero Software
05/15/2024Anonymously
Hero Software Comment from Hero Software:
Dear user, thank you very much for this positive feedback. We look forward to working with you again! And we always strive to continue offering you the best product with the best customer service.

With best regards
Greta Hasemann
4.60 out of 5
Excellent
Recommendation
The various services have improved our workflow and the customer service team has always been helpful and professional. While the pre-purchase advice could perhaps be improved, overall I am very happy with HERO Software
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Customer review & rating for:
Hero Software
05/13/2024Anonymously
Hero Software Comment from Hero Software:
Hello, thank you very much for your feedback! We are really pleased to hear that you praise our customer service. We will continue to do everything we can to offer you the best possible product and service.

With best regards
Greta Hasemann
4.60 out of 5
Excellent
Recommendation
The software is high quality and supports my business. The various services have improved our workflow and the customer service team has always been helpful and professional. While the pre-purchase advice could be improved, overall I am extremely happy with HERO and am happy to recommend them to others.
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Customer review & rating for:
Hero Software
05/07/2024Anonymously
Hero Software Comment from Hero Software:
Dear reviewer, thank you very much for your feedback! We are very pleased to hear that our software is improving your workflows. We are sorry that you were not satisfied with the advice you received before purchasing. If there is still a problem, we would of course be happy to address it and work with you to find a solution.
Best regards Greta Hasemann
1,552 Reviews from
2 other sources
4.51 out of 5
Excellent
4.60 out of 5
Excellent
119 reviews on Google Maps
 
07/26/2024
4.50 out of 5
Excellent
1,433 reviews on Apple
 
07/27/2024
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All reviews and experiences about Hero Software are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/26/2021  |  Last update: 07/27/2024   |  Report profile

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