Hello to all terrarists!
At the beginning of the year we inquired together with the company Hoppe Concept our dream of our own terrarium for a king python. Our ideas were clear and through the long study of already built terrariums and the information described on the website, there were also few questions left open in advance.
The offer came promptly with all services.
The fast response time of Mr. Hoppe has surprised me again and again. He handles open questions and concerns shortly..yes even on weekends!
The quality of the wood, the glass and all materials of our Terra's is consistently 1A. Nowhere is even a hint of a scratch to be seen.
Thus, I find the price / performance level appropriate, the craftsmanship and cleanliness can be clearly seen.
The delivery via a self-built pallet with shipping I recommend to everyone. At this price segment, it should not depend on the last few hundred euros, so that the terra arrives undamaged.
Despite my positive entry, I must still express a few criticisms:
Without misunderstanding us, we had full understanding for the following. Our terrarium had had a delay of about 2 weeks due to a corona infection of the Hoppe team. This was confirmed to us in writing at that time.
On renewed inquiries shortly before the expiration of these two weeks, however, we were told that the entire production of approx. 6-12 terrariums was behind schedule....
Why do I accept so many orders in such "uncertain" times and do not set a cushion for such events?
Since we already bought our dream animal in the spring (with sufficient buffer because of exactly such things + Corona) and could hold back for a maximum of 3 months, we came here now in the danger of losing our already paid animal including deposit (AGB breeder)!
The terrarium should need again 4 weeks longer.
BUT: Mr. Hoppe and his team understood the problem and has driven extra shifts over the holidays to satisfy us. We were very relieved and extremely grateful! The new deadline was met.
I was a little annoyed with the day/night/moonlight programming unit located at the top of the light box.
The description is written in the worst English I have read so far.
The program with various bugs and cryptic characters on the PC unusable and not user-friendly. Only the app on the phone works, if you can then connect and a good 1 hour in advance prefer to watch Youtube videos how it works. I am not technically untalented but with a terrarium of the extra class I wish that even the last installed device is user-friendly. A short description of a DIN A 4 sheet of Hoppe would be recommendable, how to connect, operate and program the device most simply. Also please with the note best not to open the supplied CD of the LED controller - confuses only.
After the "grumble" I would like, and can EVER recommend the company Hoppe unreservedly. I would never again let build my terrarium somewhere else.
The next dream of the green tree python with symbol "HC" on the terrarium will certainly be realized in the next few years.
In this sense, thank you again!
thank you very much for the excellent review. Your terrarium was also very special for us, as we have never built a paludarium for an African bullfrog before.
Reiner Hoppe and Mitterand Mapota-Hoppe