Katzenhaus Shop

cathouse.store

Contact information
Online store for outdoor cat houses.

Contact information

Katzenhaus Shop
Rauchfangkehrergasse 3/2
2560 Berndorf
Austria

Contact person
Katzenhaus Shop e.U.

Images & Videos

Opening hours

Monday 09:00 am-07:00 pm

Websites

Social Media

100% Recommended
5 stars 30
3 stars 0
2 stars 0
1 star 0
Customer service
Excellent (4.90)
Cost-performance ratio
Excellent (4.58)
Top competencies

Reliability

5.00 out of 5
4 Reviews

Availability

4.75 out of 5
4 Reviews

Customer satisfaction

4.75 out of 5
4 Reviews

37 Reviews on ProvenExpert.com

4.83 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
A very informative and competent consultation. Nice that you are still so well looked after in Austria.
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Customer review & rating for:
Katzenhaus Shop
01/15/2023H.
5.00 out of 5
Excellent
Recommendation
From the advice to the delivery and payment, just everything fits. And just the idea that you can buy a product like my wooden cat house, I find super!
I find your company just great!
Thank you that there are you.
Sunny greetings from Vorarlberg E. Leyrouz
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Customer review & rating for:
Katzenhaus Shop
09/23/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Very nice contact, since we live right nearby we could look in advance at the quality of the cat houses and also ask questions. We also got a great idea proposal what we then so also ordered. It was built in record time of just under a week! Top!!!
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Customer review & rating for:
Katzenhaus Shop
08/18/2022F.
5.00 out of 5
Excellent
Recommendation
We got a great custom home for our favorite charter! The support and advice on this was sensational.
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Customer review & rating for:
Katzenhaus Shop
06/04/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Before placing my order, I still had some questions and uncertainties. I was neither on hold nor did I have the feeling of being dispatched on the phone. That's what I call true customer service! *****
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Customer review & rating for:
Katzenhaus Shop
05/31/2022Anonymously
5.00 out of 5
Excellent
Recommendation
The cottage was delivered very quickly.it is well made and high quality. You can smell the natural wood. Thank you :-)
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Customer review & rating for:
Katzenhaus Shop
05/20/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Quality Top, fast delivery time and very friendly customer service!!! :)
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Customer review & rating for:
Katzenhaus Shop
04/03/2022Mila K.
5.00 out of 5
Excellent
Recommendation
Great service, high quality.
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Customer review & rating for:
Katzenhaus Shop
03/18/2022Emina N.
5.00 out of 5
Excellent
Recommendation
Our cat immediately accepted the cat house Mao. The delivery was made within 3 days. Thank you!
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Customer review & rating for:
Katzenhaus.shop
01/12/2022Anonymously
4.20 out of 5
Good
Recommendation
The cat house is unfortunately not yet accepted by my cats. But that will come. The gift arrived on time and exactly in the time as it was indicated in the tracking of DPD.
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Customer review & rating for:
Katzenhaus.shop
12/27/2021Ulrike S.
Katzenhaus Shop Comment from Katzenhaus Shop:
Thank you for your review. Maybe our blog post will help you to get your cat used to the cat house: https://katzenhaus.shop/katze-ans-katzenhaus-gewoehnen/
5.00 out of 5
Excellent
Recommendation
Very friendly even with further questions or complaints, good selection, good quality
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Customer review & rating for:
Katzenhaus.shop
12/20/2021Cornelia W.
4.96 out of 5
Excellent
Recommendation
We purchase the XXL cat house with chip door. The overall work on the house is really good. I was disapointed to see that the inside bottom layer of the house was not fully covering the middle layer, about 1cm shorter on the length of the house, under the door. I would add a photo but there is no option here to do that.
As sugestion, maybe the door to be a bit higher, to be able to put a cat bed in it and to be applied on the side of the house. A possibility to add special pet warming mat in it would be also a plus.
Otherwise, very good and solid product.
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Customer review & rating for:
Katzenhaus Shop
11/14/2021M.
4.40 out of 5
Good
Recommendation
Fits everything. Good quality, delivery no problem and the big advantage: does not need to be assembled and is ready for use immediately.
Now something that has nothing to do with the cat house itself:
It took a few days and patience until the cottage was accepted. Problem was the flap, because the cat at first only used his upper body to get his treats, with which he was attracted. The flap lay on his back and disturbed him sensitively, if he wanted to leave the house in the "return walk" again. In addition, the flap was too strict for him in the beginning, which is why I had glued the flap to him for the first few days. Now he pushes it open, but today I noticed that the seal around the flap freezes due to the draining condensation and the cat can hardly open it by himself.
There I do not know a solution yet.
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Customer review & rating for:
Katzenhaus Shop
11/10/2021Helmut K.
5.00 out of 5
Excellent
Recommendation
The cat house is super processed and really easy to clean. Was accepted, my cat liked to retreat in it. The price seems a bit expensive at first, but is definitely worth it. Would buy it again. Delivery took a few days (as stated), you have to allow for the time. Delivery was in top condition, with good packaging. Really recommendable
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Customer review & rating for:
Katzenhaus Shop
10/30/2021Christine S.
4.80 out of 5
Excellent
Recommendation
Moin as an improvement suggestion.....install the cat flap higher so that you can also put a thick pillow in it ... because otherwise the flap always knocks against it and you can not open the flap ... LG
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Customer review & rating for:
Katzenhaus Shop
10/29/2021Michael S.
Katzenhaus Shop Comment from Katzenhaus Shop:
Thank you very much for your review and suggestion for improvement. Your cat house store team
5.00 out of 5
Excellent
Recommendation
Convincingly processed! A really very nice and solid cat house, highly recommended!
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Customer review & rating for:
Katzenhaus Shop
10/28/2021Anonymously
4.80 out of 5
Excellent
Recommendation
Very good cat houses that are also really suitable for outside. I can absolutely recommend
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Customer review & rating for:
Katzenhaus Shop
10/28/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Very good quality, good packaging and a high quality cat flap :-)
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Customer review & rating for:
Katzenhaus Shop
10/28/2021Donna R.
5.00 out of 5
Excellent
Recommendation
Very good customer service.
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Customer review & rating for:
Katzenhaus Shop
10/27/2021Bärbel B.
5.00 out of 5
Excellent
Recommendation
Competent and friendly advice, fast delivery, great quality. Can I recommend with a clear conscience to anyone!!!
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Customer review & rating for:
Katzenhaus Shop
10/27/2021M.
25 Reviews from
3 other sources
4.78 out of 5
Excellent
5.00 out of 5
Excellent
16 reviews on Google Maps
 
02/04/2023
5.00 out of 5
Excellent
1 review on FirmenABC.at
 
10/17/2022
4.30 out of 5
Good
8 reviews on Trustpilot
 
05/16/2022
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All reviews and experiences about Katzenhaus Shop are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/25/2021  |  Last update: 02/06/2023   |  Report profile

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