In the meantime I have rented 2 servers from Kernelhost. Super price/performance ratio and above all: The support tickets I created, and also further queries about them, were always processed within less than an hour. Both technical questions and problems, as well as to the invoice management were answered very competently and also immediately given further tips. Thank you very much!
In the digital age, responsive and capable customer support teams are paramount. As a customer of Kernelhost, that is exactly what I have experienced in their service - exceptional customer support that is both fast and competent.
From the first moment I got in touch with the Kernelhost support team, I was impressed with their speed and efficiency. Whether it was a simple question or a more complex technical issue, the support staff was always eager to not only answer my questions quickly, but also make sure I fully understood the answers and solutions.
The speed of response time was particularly notable. On several occasions, I received a substantive response within minutes. In a time when every minute counts, customer service like this is priceless.
The support staff is not only fast, but also extremely knowledgeable. They have extensive knowledge and technical skills and can explain even the most complicated issues in a simple and easy to understand manner.
In summary, I can say that Kernelhost really sets new standards when it comes to customer support. I am not only satisfied, but thrilled with the level of service and support I have received. It is refreshing to find a provider like Kernelhost that is dedicated to customer satisfaction to such a degree.
I would recommend Kernelhost to anyone looking for a reliable hosting provider with excellent support. My experience has been consistently positive and I am confident that this will be true for future customers as well
I am very satisfied with the support, as soon as I open a ticket, I have an answer the next day. If it has to go faster, there is Whatsapps support, where you get help even faster. The advice is also simply top. I can only recommend Kernelhost.
So I had problems with DDOS, but this company has mitigated so well, like no other and I had tested some hosters! Do not name names now, but apparently there are hosters who say they have DDOS defense, but somehow that does not work for many! Kernelhost is great and very nice support! Really helpful! TOP keep it up!
I'm client for now 8 Months and everything run smoothly, The support is Great, I had to contact them only 1 time in 8 month, it have been settled fastly (and it was NOT related to performance issue). So currently it's the Best hosting provider I ever tried. I also tried, before, some concurrent, and they was far from the quality that KernelHost provide. I would advise anyone to go there. I don't think you would regret it and they have a wide range of offers.
I can only say the best. Our team has been working with Kernel Host for a few months now and before that we were with several other hosters. It's no comparison how nice the support is, how they help you and what kind of offers you get.
I plan to keep my servers with Kernel Host for a long time. At the moment I own 5 servers and I can say only the best about each of them. Price is maybe a bit higher but if you look at what you get besides the server performance it is absolutely reasonable. A very strong DDoS protection and directly at the node in Frankfurt, all in ECO power.
migrated my simple web and a proxy from AWS where they started to charge me really a lot for nothing.
The VM from kernelhost is much more responsive even in the basic configuration. No surprise hidden costs, just simple prepaid model that could be canceled anytime. No mafia - like practices like pay XXX first months and then XXXxXXX...
Summary: quick setup, responsive VM, quick and friendly support. Easy admin panel. Very happy so far.
I have only been a customer for a short time, but so far I am super satisfied. There is a great and user-friendly web interface for my services and the customer support is fast and very friendly. Would definitely recommend KernelHost!
I have been with several providers but Kernelhost is the best I have experienced so far. We had to fight with strong DDos attacks and the support staff helped us immediately and also helped us with the settings for the security of the server. The support is always available no matter what time you contact them. I can really recommend Kernelhost to everyone.
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Profile active since 04/27/2018 | Last update: 11/30/2023
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