KoMo Gmbh & Co. KG

Very good customer service and repair service! Great devices

Have 2 devices from KOMO. The grain mill runs perfectly for 12 years. The flake mill I just ordered had a break after a short time. But although I no longer had an invoice, it was repaired free of charge within a very short time and the customer service was really a positive experience without exception! I am an enthusiastic customer of KOMO! 😉

My KoMoMix was no longer working properly. I reached a very friendly and knowledgeable contact person on the first call. It took less than a week and my beloved device was back in working order! By the way, I also have the hand flaker and the small mill Fidibus, prima devices!

Prompt completion of the online order, looking forward to giving away the great grain mill for the wedding of our friends.

Repair done immediately and free of charge.

Super performance with the KoMoMix, great design, very good service

We have been part of the KoMoFamily for years and have several devices in use and are absolutely satisfied. Not only the quality fits, but also the customer-friendly service/repair handling is absolutely TOP! We can highly recommend this company. Wolfgang and Stephanie Ender

KoMo responded to my request promptly, was very patient during the problem-solving phase, and carried out the repair quickly and reliably. The overall impression clearly stands out positively from many other companies working online.

Even after years of using my grain mill, I still got spare parts that other manufacturers probably discontinued as insignificant.
We are extremely satisfied with the performance and the offer and can absolutely recommend the products of Komo.

I like to read product reviews to get a feel for a product. I haven't written any myself yet. :-)

But the experiences with KOMO GmbH have prompted me to leave a review...

Since we with my wife very much on a whole food diet, I bought a KOMO Duett 200 in April 2021.
In addition to a very easy to use and very high quality mill, it also comes with a flake crusher.
After waiting almost half a year for delivery, we were more than happy to finally put the machine into use.
For some inexplicable reason, the fuse blew a few times when we turned it on. We didn't pay much attention to it, because after 2-3 times everything went smoothly.
Until one day, after almost a year, the error came again and did not go away.

We did not write to the dealer, but directly to the manufacturer and promptly came the answer, we should send the device to the repair warehouse, with a description of the error and when the device will be given to shipping.
So exactly I have not read the mail, then but. And simply packed the device and sent away with the invoice from the dealer.

After that we heard nothing more. After about 8 days, I wanted to write to KOMO, suddenly the letter carrier stood in front of the door and handed us the repaired device.
In the package, there was a long description of what was done. Although they were missing the description of the fault.
Since there was a short circuit, the cables and the motor were completely replaced.
And to top it all off, the two millstones, worn out from daily use, were also replaced free of charge.
This was really no reason for complaint. We did not expect this.

We can only warmly recommend the KOMO Duett 200. The machine is of high quality, robust and very easy to operate. Not to mention the really real, wholemeal flour, and fresh flakes.

But the best part is the customer service! Simple, straightforward, and has far exceeded our expectations!

Thank you KOMO team!

Waldemar Penner

My mill, Fidibus 21, has been in very regular use since 2015. It works great. Different Feinhaitsgrade can be set, from flour to coarse grist everything is possible. Overall, the mill is robust, simple in design and beautifully simple. After all these years, the mill had malfunctions (sounds medical... :-) ) and I sent it in after a very nice consultation by phone. After a good week, the mill was back home and works wonderfully again, it was probably about renewed fine adjustments. All this under warranty - 12 years. Komo makes "mills for life"!

I live in Japan and have been using Fidibus 21 for several years. I like Fidibus 21 very much because it is simple to use and very good design. Recently I had a problem with brush bristles (it were damaged). I wanted to continue using it without any problem. So, I have contacted KoMo Gmbh & Co.KG and received very good service, very friendly and very reliable. I received a parts for exchange via international mail quickly.

Great customer service, very accommodating!

Dear KoMo Team!

There are only positive things to report about you, be it the way you deal with customers - you are treated extremely humanely and with respect during telephone conversations - be it the company philosophy, which is highly recommendable and worthy of imitation, be it the high quality of the products - our KoMo 200 grinder-squeezer-combi unit not only works perfectly, it is also visually an ornament and centerpiece in our kitchen - be it that despite 100% self-inflicted damage, the repair of a part of the squeezer was treated as a warranty case, including its quick repair, etc. - be it that the company's philosophy is highly recommendable., etc., etc.
All in all, KoMo GmbH & Co. KG MORE than worth recommending!

Thank you, KoMo!

My mixer was overhauled very quickly and free of charge and the defects were immediately corrected. It works perfectly again, thank you for the quick restoration. I am very satisfied with my blender.

I am extremely satisfied with KoMo. I had a problem with the flaker that KoMo fixed free of charge, even though my warranty claim had just about expired.
THAT is customer service!!! I am thrilled!!!

Very good quality speaks for these products!!! We use our KoMo Flocman every day and have for a year! We have a lot of fun with it and gladly recommend this product.

Super customer service, completely straightforward and very friendly. I would choose KoMo again at any time.

If something does not run as usual, the customer service is on the ball and is available with competent advice. I find the quality of my Flic Flocs super and would not want to miss it!