Kreuzfahrtberatung

The specialized agency for cruises

Kreuzfahrtberatung
4.95 out of 5
Excellent
91 Reviews
Authenticity of reviews
Submit a review
Contact information
Cruise consultant for cruises and river cruises.
I am your very own cruise consultant for the best cruise ships worldwide and offer you more than 30 years of experience in tourism. I advise you free of charge on cruises from more than 35 national...
View full description

Contact information

Kreuzfahrtberatung
Mohnblumenweg 4
22395 Hamburg
Germany
Directions

Contact person
Heiko Wiltfang

Images & Videos

Opening hours

Thursday 09:00 am-08:00 pm

Websites & Profiles

100% Recommended
5 stars 66
3 stars 0
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.95)
Cost-performance ratio
Excellent (4.73)
Top competencies

Professionalism

5.00 out of 5
10 Reviews

Customer loyalty

5.00 out of 5
9 Reviews

Customer satisfaction

5.00 out of 5
8 Reviews

68 Reviews on ProvenExpert.com

4.95 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
We have very short notice / 10 days before the trip / decided to join a river cruise The Mr. Wiltfang a competent, professional cruise consultant, always available, great trip, excursion, insurance quotes sent, booked.
Simply top! Everything works flawlessly.
Would I recommend at any time !!!
Anikó-Austria
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/04/2022A.
5.00 out of 5
Excellent
Recommendation
With advice and customer service
Show original
Customer review & rating for:
Kreuzfahrtberatung
01/19/2022Anonymously
Kreuzfahrtberatung Comment from Kreuzfahrtberatung:
Thank you very much for your evaluation.
I will be happy to assist you personally at any time.
Best regards from Hamburg. Your cruise consultant - Heiko Wiltfang
5.00 out of 5
Excellent
Recommendation
I received very fast and really competent, friendly help from Mr. Wiltfang for my problem - I am almost 9o and depend on a lift due to my rollator, which is not the rule on river cruise ships. For this I thank you again expressly.
Show original
Customer review & rating for:
Kreuzfahrtberatung
10/23/2021Lilo S.
4.67 out of 5
Excellent
Recommendation
Mr. Wiltfang is a very experienced, competent and absolutely serious consultant who acts professionally, reliably and independently; he always has the interests and safety of his customers in mind. Should I - which seems likely - plan another cruise in the near future, I will turn to him again.
Show original
Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/19/2021Irene L.
5.00 out of 5
Excellent
Recommendation
Very objective travel advice, valuable advice on travel times, qualities of suppliers and targeted query for the desired focus of the trip.All inquiries have been answered very quickly and very reliably so far: objective intermediary between supplier and customer.
Show original
Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/18/2021Meyer, K. H.
5.00 out of 5
Excellent
Recommendation
A contact person for all questions, who is always available, and who is also competent, friendly, approachable and thoughtful. What more could you want? Very satisfied.
Beate and Holger Weisheit
Show original
Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/18/2021Holger und Beate W.
5.00 out of 5
Excellent
Recommendation
We were very satisfied with the advice and accompaniment of our booking for the river cruise on the Volga from St.Petersburg to Moscow.
Mr. Wiltfang was there for us at all times. Arrangements were possible quickly and precisely.
Especially the discussion of details (cabin selection, insurance, visa) was very helpful and purposeful.
Unfortunately, the trip could not be realized because of the pandemic.
However, we would gladly contact Mr. Wiltfang again if we had any new travel wishes in this regard.
Many thanks
Show original
Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/18/2021Petra F.
5.00 out of 5
Excellent
Recommendation
Mr. Wiltfang has advised us very well . In the fall of 2020 we had already made a riverboat cruise with dog and were very satisfied. Unfortunately, our next trip in April had to be canceled because of Corona. Mr. Wiltfang has personally taken care that the refund could be made without problems and if it was. He is also available at any time and takes care of any pending questions. This is a super service. We would book with him again at any time.
We wish that his agency survives the difficult times well and soon normal times come again and above all health to him.
Wolfgang and Hannelore Loske
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
02/09/2021Hannelore L.
5.00 out of 5
Excellent
Recommendation
Despite the fact that the trip was canceled due to the corona pandemic, Mr. Wildfang was always available with competent advice and supported the reversal completely without any problems.
Again, many thanks for this.
The next cruise we definitely planned here!
Show original
Customer review & rating for:
Kreuzfahrtberatung
07/27/2020Anonymously
Kreuzfahrtberatung Comment from Kreuzfahrtberatung:
Thank you very much for your evaluation.
Customer service in the current situation of tourism is our top priority.
We are available for all questions at any time.
Best regards from Hamburg from Cruise Consulting.
5.00 out of 5
Excellent
Recommendation
Mr. Wiltfang advised us in a very friendly and competent manner. He always responded to our wishes. In case of queries, he reacted very quickly and appointments were reliably kept, we felt very well cared for by him. We were looking forward to a wonderful trip, but unfortunately the trip can not take place because of the Corona crisis.
Show original
Customer review & rating for:
Kreuzfahrtberatung
07/22/2020Anonymously
5.00 out of 5
Excellent
Recommendation
As a newcomer to cruising, I was comprehensively and exceptionally well advised by Mr. Wiltfang. Since the cruise could not take place because of the Corona crisis, I can not say anything about the implementation of the trip. The cancellation was just as good and without problems. If traveling is possible again without any problems, I will gladly plan and book again through Mr. Wiltfang.
Show original
Customer review & rating for:
Kreuzfahrtberatung
07/22/2020M. K.
Kreuzfahrtberatung Comment from Kreuzfahrtberatung:
Thank you very much for your evaluation of our free service.
We are happy to be there for you again at any time.
Best regards from HH
Heiko Wiltfang
Cruise consulting
5.00 out of 5
Excellent
Recommendation
Our consultant (Mr. Heiko Wiltfang) was available from the beginning and throughout (by phone + e-mail). He accompanied us competently, friendly and honestly. We felt very well advised by him.
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
06/04/2020R.
5.00 out of 5
Excellent
Recommendation
We felt very well looked after by Mr. Wildfang. Especially in the time marked by Corona with uncertainty and ultimate cancellation of the cruise, he has us hervorraged care, advice and representation. Top mark in all ‼👍💪😊😃
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/23/2020W.
5.00 out of 5
Excellent
Recommendation
A professional advice and a very satisfactory implementation in the bookings.
Just now with the Corona there were no problems with the cancellation of a booked trip.
We will contact you again for our next booking and recommend you everywhere.
Your family Ohler from Villach
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/17/2020Katharina und Wolfgang O.
5.00 out of 5
Excellent
Recommendation
Unfortunately, our trip to Russia in June from St. Petersburg to Moscow could not take place because of the current situation....
The advice and support from Mr. Wiltfang was immediate and comprehensive. We felt that we were in good hands. We hope to be able to undertake this trip at a later date.
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/16/2020Anonymously
5.00 out of 5
Excellent
Recommendation
Hello Mr. Wiltfang,
we are very sorry that our trip unfortunately cannot take place and of course we also know what this means for you and your company. We hope that you will come out of this difficult situation reasonably. Because if it is possible and our health allows it we want to carry out our trip next year. In doing so, we would in no way want to do without your competent and prudent advice.
Please hang in there and stay healthy.
With best regards
Marlies&Detlef Giesler
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/16/2020G.
5.00 out of 5
Excellent
Recommendation
We know Mr. Wiltfang, Kreuzfahrtberatung since BUchung our 6 week South Seas trip 3 years ago. We found the kreuzfahrtberatung via the internet. Since then, we do not book any cruise or combined trip through another travel agency, because we trust the competence of Mr. Wiltfang, give him "top marks" in terms of reliability , service and customer care and always appreciate such details as the flower greeting after the trip as a welcome. We absolutely recommend Mr. Wiltfang.
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/15/2020Weisheit, Beate und H.
5.00 out of 5
Excellent
Recommendation
Very friendly, competent and uncomplicated support by Mr. Wildfang
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/14/2020M.
5.00 out of 5
Excellent
Recommendation
a very friendly and competent advice in my difficult situation of physical disability AND the knockdown created by the C-madness of our feverishly awaited cruise from 15 to 22.3.2020. I am very sorry for all involved. Should things get underway again, we will be there.
Dr. Almut Clausen
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/14/2020Dre. Almut C.
5.00 out of 5
Excellent
Recommendation
Very friendly and competent - the reversal went smoothly
Show original
Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/14/2020Dorn H.
23 Reviews from
2 other sources
4.94 out of 5
Excellent
5.00 out of 5
Excellent
9 reviews on Facebook
 
10/18/2017
4.90 out of 5
Excellent
14 reviews on Google Maps
 
07/17/2021
Callback request Write a message
Submit a review
Tell a friend

Your message to Kreuzfahrtberatung

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.
Send message

I accept the privacy policy.

All reviews and experiences about Kreuzfahrtberatung are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/26/2016  |  Last update: 05/10/2022   |  Report profile

More transparency and security while looking for competent professionals

Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
Independent reviews
ProvenExpert is free, independent, ad-free, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.

A good reputation is the world's
best form of advertising!

85% of all consumers trust online reviews just as much as they do personal recommendations.

Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
Join now for free!
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2022 Expert Systems GmbH