Dear Sir or Madam,
For a long time I have been regularly very satisfied with the cleaning help Julia sends and how reliably Julia communicates. However, for today's assignment I am reluctant to pay the full amount:
At short notice I accepted a substitute, who also arrived on time and whom I showed the rooms and the cleaning utensils. When I came back after a little more than 3 hours (normally a 4 hour cleaning takes place), the house was empty, light was on in several rooms, the terrace door was not completely locked and the cleaning work was very poor: toilet edges not clean, tile floors stick when walking over them, floors to be vacuumed not clean, etc.