Survey: Ogi Treuhand | Ihr Treuhänder in Bern | Steuerberatung | Buchhaltung | Pensionierungsberatung

Quality

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... offers a professional service.

... enables set goals to be achieved.

... provides custom-tailored solutions.

... gets optimal results from a given situation.

... finds creative solutions.

Overall, I am happy with the results.

The results fulfill all my requirements.

The results have brought long-term satisfaction.

Value

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... provides helpful information and action recommendations.

... enables me to cut costs without compromising performance.

... ensures that the project runs smoothly.

... fulfills services within the expected time period.

... is reliable in keeping to pre-arranged appointments and agreements.

... ensures that project discussions remain confidential.

... provides personalized support and constructive cooperation.

... protects customer interests from third parties.

... provides services above and beyond what is expected.

Services

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... offers a comprehensive and up-to-date service.

... is competent and experienced.

... takes all relevant conditions (e.g. legal requirements, standards) into account.

... is dedicated and focused.

... is reliable, reputable and friendly.

... acts appreciative and attentive.

... encourages me not to postpone making important decisions.

... creates clear documentation.

... has a wealth of international expertise.

Performance

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... assesses all client requirements and clarifies any contradictions.

... comprehensively analyzes the starting situation and possible actions.

... recognizes, deals with, and informs me of potential problems.

... manages project process in a structured manner.

... attends to requests with the utmost diligence.

... monitors project progress reliably.

... monitors customer satisfaction during the project.

... is available for consultations and inquiries.

... is flexible to possible changes.

Consulting

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... understands the client's objectives and circumstances.

... responds to individual requests and needs.

... raises awareness of new perspectives and aspects.

... evaluates the course of development realistically (e.g. chances & risks).

... makes statements that are supported by verifiable information sources.

... is open and clear in terms of communication.

... provides clear and verifiable explanations.

... can clearly present complex information.

... bases recommendations on helpful facts.

Customer service

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...responds to queries promptly.

... remains approachable after the service has been completed.

... also offer appointments outside of normal business hours.

Business hours are convenient.

Waiting times for appointments are reasonable.

Business premises are suitable.

Furnishings are suitable.

The location is easily accessed via public transport.

There are sufficient parking facilities available.

Business premises and the entrance are barrier-free.

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Your personal experience

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Ogi Treuhand | Ihr Treuhänder in Bern | Steuerberatung | Buchhaltung | Pensionierungsberatung | Firmengründung

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