I spent an hour and a half yesterday chatting with Telekom customer service about a defect in my Apple iPhone 8, and was passed from one employee to another: Fjora-Walter-Martin-Laura-Adriana , all obviously not competent people, because they all left the chart without logging off. I gave up unnerved and turned to the iPhone repair in Pasing. And lo and behold: in less than a minute, the owner of the store had fixed the defect, was also extremely friendly and of the utmost competence, and even refused compensation due to insignificance. Very high praise from my side! You can forget about the Telekom customer service, next time better go straight to Phonebox in Pasing!
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