Pro Domo Pflegehilfe®

Nursing aids for 24-hour care

Contact information
Living at home longer
Pro Domo arranges nursing aids for 24-hour care.
Pro Domo is the alternative to the care crisis in Germany. We will find you a nursing aid for home care support.
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Contact information

Pro Domo Pflegehilfe®
Tannenwaldallee 2
61348 Bad Homburg, v.d. Höhe
Germany
Directions

89%
Recommended
2 stars 0
1 star 0
Consulting
Excellent (4.55)
Cost-performance ratio
Good (3.89)

9 Reviews on ProvenExpert.com

4.51 out of 5
Excellent
4.01 out of 5
Good
Recommendation
The care of my parents is done by the nurse personally and professionally competent to the utmost satisfaction.
ProDomo's interaction with the caregivers could be improved in the following points:
-The communication with the Polish
contact persons and the nursing staff is inadequate.
- No employment contract for weeks
Show original
Customer review & rating for:
Pro Domo Pflegehilfe®
05/01/2023Anonymously
Pro Domo Pflegehilfe® Comment from Pro Domo Pflegehilfe®:
Dear anonymous reviewer,

thank you very much for your evaluation and your hints, which we would like to check if we knew who it should be about.
To follow up such hints without being specific is simply impossible and certainly not the right place at this point.
Informing the responsible partner on site or us directly is certainly more helpful.
Generally speaking:
The human resources managers of all service providers generally maintain intensive contact with all caregivers.
However, this is not always perceived as sufficient by all caregivers. To one it is too little, to another too much, and to many it is sufficient. As always in life, it is a question of perspective.
The questions of the caregivers always find the right "ear" in the right place. The families' assessments sometimes differ from the actual situations.
The fact that the caregiver "has not had an employment contract for weeks" would deviate from common practice, since she would not be paid appropriately if she did not have an employment contract. However, that does not seem to be the case here, so there should also be a valid employment contract.
To clarify your comments, please send an e-mail to info@prodomo-pflegehilfe.de or call +49 6172-3804904.

Thank you
Prodomo Care Help
5.00 out of 5
Excellent
Recommendation
The nurse responds to the wishes of the person being cared for and takes very good care of our mothers.
Show original
Customer review & rating for:
Pro Domo Pflegehilfe®
04/16/2023Anonymously
Pro Domo Pflegehilfe® Comment from Pro Domo Pflegehilfe®:
Thank you very much for your very good rating. We are very pleased that you are satisfied with our services and the caregiver used.

Kind regards, your Pro Domo care assistance
2.60 out of 5
Average
Good day, first of all I think it is excellent that they send a request once.
From our point of view, the whole performance such as service depends on the nurse, which from our experience massively differ from each other.
Currently we have the force with which are fully satisfied.
What we have missed is once a demand, how it goes.
In addition, it is not okay from my point of view that simply a force is sent, which did not meet the requirements, for example, linguistically and we get no indication.
What is very positive is the immediate response to inquiries and problems.
Show original
Customer review & rating for:
Pro Domo Pflegehilfe®
04/11/2023Helmut B.
Pro Domo Pflegehilfe® Comment from Pro Domo Pflegehilfe®:
Dear Mr. Bauer,

Thank you very much for taking the time to describe your experience objectively and critically. Your assessment and description help us to further optimize our service and quality for the benefit of our care recipients and families.
We are also often dependent on the caregivers' self-assessments of the scope and quality of their services, as we do not receive feedback from all customers on their on-site activities.
Assessments of the quality of German language skills can also be subjectively colored.
Often, the empathy, motivation, commitment and willingness to perform of a caregiver is more decisive than the German language ability.
It is important for us that we are always interested in finding quick, unbureaucratic solutions that are above all tailored to our clients/families and that we are always approachable and available.
Only if we are aware of problems, we can react.

Kind regards, Your Pro Domo Care Assistance
4.60 out of 5
Excellent
Recommendation
After very competent and friendly advice from Mr. Gelfert, we got a suitable and very dear caregiver for my mother. We hope that "our Taja" can stay with us for a long time.
Show original
Customer review & rating for:
Pro Domo Pflegehilfe®
04/10/2023Anonymously
Pro Domo Pflegehilfe® Comment from Pro Domo Pflegehilfe®:
Thank you for your review, I am very pleased that you are satisfied. Best regards Ulrich Gelfert.
5.00 out of 5
Excellent
Recommendation
Rating for:
Pro Domo Pflegehilfe®
04/19/2024Nona N.
5.00 out of 5
Excellent
Recommendation
Rating for:
Pro Domo Pflegehilfe®
04/12/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Pro Domo Pflegehilfe®
04/10/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Pro Domo Pflegehilfe®
04/08/2023Anonymously
4.41 out of 5
Good
Recommendation
Rating for:
Pro Domo Pflegehilfe®
04/08/2023Anonymously
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All reviews and experiences about Pro Domo Pflegehilfe® are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/03/2020  |  Last update: 05/15/2024   |  Report profile

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