Before, during and after the installation, the customer support was excellent. Questions and requests were dealt with immediately at all times. Individual advice and implementation were a sign of service orientation and customer proximity. Gladly again at any time.
We very much appreciate the fact that a lot of emphasis is still placed on personal contact and that many issues are discussed and resolved in conversation. The accessibility is top.
A lively company that does not sink into the anonymity of digitization....
I can only recommend the entire team. All employees are very competent and are also very quick to help us in the event of faults. This is an important factor in a 24-hour operation. The team is also open to new challenges. Together with us, they develop solutions that are practicable for us as customers and, above all, can be implemented in practice. Keep up the good work!
For us as a pension with 18 rooms, ProtelAir is the first hotel system. It was important to us that the program is logically operable even with our manageable number of rooms, is always and from everywhere accessible and above all creates a relief for us in the daily processes. For this purpose, a quite individual setup of the system was a great advantage! Of course, we had to get used to the system and not everything worked as we had known it before; but thanks to the very good, personal training and the always available support, we learned how to use the ProtelAir in just a few days. If problems should still arise, they are usually taken care of immediately and everything is communicated well with us.
During the implementation of the project, our individual wishes for the program were always taken into account and good solutions were found for them. If something was not 100% feasible, we found good compromises together.
ProtelAir is certainly not the cheapest product on the market ;) But compared to the services and especially the good training and the free support as well as the possibilities of individual implementation, it is already worth it after a few days! :)
All reviews and experiences about pro Hotel EDV Systeme are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 04/28/2017 | Last update: 02/18/2022
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