synaptos

smartTherapy is the practice software for maximum ease of use

synaptos
74 Reviews i
published (99%)
out of 75 reviews
Contact information
smartTherapy integrates appointment scheduling, patient records and billing in one smart and affordable software solution. The focus is on the therapists' workflows and not on individual functions. More time for your patients with just a few clicks.

Contact information

synaptos
St. Veiter Straße 188
9020 Klagenfurt
Austria
Directions

Contact person
Synaptos GmbH

Review from 08/22/2023  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting
Top competencies

Professionalism

4.90 out of 5
10 Reviews

Customer satisfaction

4.89 out of 5
9 Reviews

Appreciation

4.89 out of 5
9 Reviews

62 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Top, when creating a template Carmen helped me right away, thank you.
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Customer review & rating for:
synaptos
08/22/2023Roland H.
synaptos Comment from synaptos:
Dear Roland, thank you very much for the great feedback and your rating! We - and especially Carmen - were very happy about it! Best regards, your synaptos team
5.00 out of 5
Excellent
Recommendation
With the quick creation of the fee notes and cash receipts as well as the great overview at the physical therapy process.
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Customer review & rating for:
synaptos
08/01/2023Karin E.
synaptos Comment from synaptos:
Dear Karin! Wow, thank you so much for this incredible feedback! We are really happy about that! Best regards, your synaptos team
3.15 out of 5
Average
Recommendation
Good design, Intuistiv, what I'm missing: Group bookings / appointments Double vegeben können or group bookings / client-therapist platform, where secure data can be exchanged and the history can be viewed on both sides / desings options / billing overview per patient can print / print options are very minimal, not enough / documentation is not customizable / the product is quite sinmpl and not adapted to needs for psychotherapists / there is still a lot of room for improvement / the price is quite high, for that I expect more options. However, I have not found a good comparison product that is so clear and covers my needs. There is also the possibility for Austrian doctors to use the ELGA elective doctor interface. You get a subsidy from the ÖGK at the moment. This is very great and reduces the costs in the first year.
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Customer review & rating for:
synaptos
06/05/2023Anonymously
synaptos Comment from synaptos:
Thank you for your honest and detailed feedback and evaluation! We are aware that there is still room for improvement, but we are constantly working on improving, covering more needs of different professional groups and implementing new features. Kind regards from the synaptos team
4.60 out of 5
Excellent
Recommendation
I am very satisfied with the practice software. The only thing I find necessary is a 2 factor authentication. I work as a psychotherapist and with very sensitive data. The data are "only" protected with a password. I hope that this will be changed once, because otherwise there is really nothing to complain about!
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Customer review & rating for:
synaptos
05/18/2023M.
synaptos Comment from synaptos:
Thank you very much for the great feedback and rating! The "2FA" is already on our to-do list! Kind regards from the synaptos team
4.60 out of 5
Excellent
Recommendation
Great big relief in many points.
However, there would still be a need for improvement here and there, which I think is being worked on constantly. The service team is top!
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Customer review & rating for:
synaptos
05/16/2023Klaudia B.
synaptos Comment from synaptos:
Dear Klaudia, thank you very much for the lovely review! Indeed, we are constantly working on improvements, updates and new features! Kind regards from the synaptos team
4.50 out of 5
Excellent
Recommendation
The user interface is very intuitive!
For me, it would be an advantage if the fee notes that are paid in cash, appear in the financial cockpit extra with the total amount and are not with the other cash receipts! It would also be desirable that after completion of a treatment series it is possible to print a confirmation with all appointments plus their associated services and the sums already paid in cash on one page as confirmation for the health insurance companies.
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Customer review & rating for:
synaptos
04/24/2023Ronald R.
synaptos Comment from synaptos:
Dear Mr. Riegler, thank you for your evaluation and your suggestions for improvement - this helps us very much to be able to respond even better to the wishes of our customers in the future. Kind regards, the synaptos team
5.00 out of 5
Excellent
Recommendation
Understanding team, good service........there is a solution to every problem.........constant friendliness.....not the slightest thing to complain about in all these years......unbelievable but true.......Thank you and keep up the good work:):)
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Customer review & rating for:
synaptos
04/19/2023Rafaela K.
synaptos Comment from synaptos:
Dear Mrs. Kofler, thank you very much for the great rating and the warm feedback! Kind regards, the synaptos team
4.20 out of 5
Good
Recommendation
Unfortunately, I can not record my additional business in the carefree package. I have already asked for advice from you.
Otherwise I am satisfied with smarttherapy
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Customer review & rating for:
synaptos
04/15/2023Anonymously
synaptos Comment from synaptos:
Thank you very much for the rating and feedback, even though we could not provide an individual solution for you in this particular case. Kind regards, the synaptos team
4.80 out of 5
Excellent
Recommendation
Synaptos makes my daily practice more practical, clear and time efficient!
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Customer review & rating for:
synaptos
04/11/2023Anonymously
synaptos Comment from synaptos:
Thank you very much for the extremely positive feedback! We are very happy about that! Kind regards, the synaptos team
5.00 out of 5
Excellent
Recommendation
As an alternative practitioner for psychotherapy, I am glad to have found a great software that is uncomplicated, smartly thought out and user-friendly. I can no longer imagine doing without it!
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Customer review & rating for:
synaptos
04/09/2023Anonymously
synaptos Comment from synaptos:
Thank you very much for the great feedback! We are even more pleased that we can offer you a software that makes your everyday life easier! Kind regards, the synaptos team
4.20 out of 5
Good
Recommendation
Individual invoice templates would still be super.
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Customer review & rating for:
synaptos
01/31/2023Anonymously
synaptos Comment from synaptos:
Thanks for the great feedback and rating! The invoice templates are already on our to-do list. Kind regards the synaptos team
5.00 out of 5
Excellent
Recommendation
I'm not actively using Synaptos yet, as I won't be opening my practice until the beginning of April, but I'm getting to grips with the program and find it very efficient and transparent!
If I have any questions, the staff is available quickly and competently!
I look forward to actively using Synaptos!
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Customer review & rating for:
synaptos
01/26/2023Anonymously
synaptos Comment from synaptos:
Thank you very much for your kind feedback! We are glad that you like our software so much and are happy to have won you as a customer! Kind regards the synaptos team
4.46 out of 5
Good
Recommendation
Some questions I can not answer because I have not yet claimed. Therefore NEUTRAL...Otherwise, I and my colleague are mega HAPPY with synaptos.
And am very happy with smarttherapy....100% keep it up
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Customer review & rating for:
synaptos
01/25/2023Andrea K.
synaptos Comment from synaptos:
Dear Andrea, thank you very much for your kind words and the great feedback! Kind regards from your synaptos team
4.60 out of 5
Excellent
Recommendation
The quick and easy billing with my patients is one of the best tools this app has to offer, but the time saved on bookkeeping is even better. I have to admit that I don't have to spend a lot of time on expense-revenue invoices, but with the scanning app and the right file format, I save myself the extra trip to the accountant. Once again, the good customer support - no annoying tape while waiting on the phone and very quick satisfactory solutions must be emphasized here.
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Customer review & rating for:
synaptos
12/29/2022Jennifer P.
synaptos Comment from synaptos:
Wow, thank you very much for these nice words! We are very pleased, because we really give our best every day!

Kind regards the synaptos team!
5.00 out of 5
Excellent
Recommendation
I have very little computer experience and also no interest to deal with it. Therefore, I love the ease of use on the tablet with the Synaptos app. Even I can manage with it. Thanks to the team!
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Customer review & rating for:
synaptos
12/28/2022Birgit H.
synaptos Comment from synaptos:
Thank you for the great feedback! We are really happy about it! Kind regards the synaptos team
4.60 out of 5
Excellent
Recommendation
Especially the findings are well done
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Customer review & rating for:
synaptos
12/06/2022Gregor W.
synaptos Comment from synaptos:
Thank you very much for the positive feedback! We are very happy about that! Kind regards from the synaptos team
5.00 out of 5
Excellent
Recommendation
Fast and competent customer service, all functions simple and well thought out! Particularly noteworthy is also the group calendar, which makes it very easy for us to keep track of three independent therapists. In other words, the perfect companion for physiotherapy - and also for osteopathy thanks to the individually adaptable findings sheets.
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Customer review & rating for:
synaptos
11/24/2022INN.Bewegung Praxis für Physiotherapie Mario K.
synaptos Comment from synaptos:
Thank you very much for this wonderful feedback! It really makes us very happy!
Kind regards, the synaptos team
4.80 out of 5
Excellent
Recommendation
Please implement text modules and better scan function. Otherwise super simple operation!
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Customer review & rating for:
synaptos
10/19/2022Anonymously
synaptos Comment from synaptos:
Thank you for your feedback and the great review! We take your comments to heart and always try to improve! Best regards, your synaptos team
5.00 out of 5
Excellent
Recommendation
I have been using the software since April and I am more than satisfied.
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Customer review & rating for:
synaptos
07/05/2022Marlene R.
synaptos Comment from synaptos:
Thank you very much for your valuable feedback!
5.00 out of 5
Excellent
Recommendation
Very nice and helpful support!!! The functionalities of the software are well thought out in detail and extremely helpful for us in physiotherapy!
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Customer review & rating for:
synaptos
06/30/2022Andrukonis P.
synaptos Comment from synaptos:
Thanks for the great feedback!
12 Reviews from
1 other source
4.70 out of 5
Excellent
4.70 out of 5
Excellent
12 reviews on Google Maps
 
10/08/2023
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* All reviews and experiences about synaptos are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/04/2020  |  Last update: 04/10/2024   |  Report profile

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