TekLab

Web interface for game servers, stream servers, voice servers and co.

Contact information
Since 2005 we have been providing our customers with the TekBASE management software for their servers. The so-called web interface is continuously developed by us and the wishes of our customers are implemented. In addition, we offer our...

Contact information

TekLab
Dorfstr. 19
23714 Malente
Germany
Directions

Contact person
Christian Frankenstein

Opening hours

Tuesday 09:00 am-06:00 pm

Websites & Profiles

86%
Recommended
on ProvenExpert.com
Good (4.33)
Cost-performance ratio
Good (4.29)
Top competencies

Customer loyalty

4.71 out of 5
21 Reviews

Professional demeanor

4.67 out of 5
21 Reviews

Bond of trust

4.70 out of 5
20 Reviews

99 Reviews on ProvenExpert.com

4.43 out of 5
Good
4.94 out of 5
Excellent
Recommendation
Rarely seen such a support and always helpful, who is looking for web interfaces in the hosting or clanserver area will find exactly the right thing here, whether beginners or experts will find everything they need.
I am completely satisfied with TekBASE.
Show original
Customer review & rating for:
TekLab
03/10/2022Christian K.
5.00 out of 5
Excellent
Recommendation
Supper support and immediate help with urgent cases, forum is also very well run, you can only recommend it to others
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Customer review & rating for:
TekLab
02/20/2022Tobias H.
TekLab Comment from TekLab:
Thanks for the nice review :)
5.00 out of 5
Excellent
Recommendation
I don't usually give reviews, but I think it's about time. The installation did not work for me. There was a problem with the FTP server. Therefore I wrote to the support. The problem was solved by the free installation. Then I couldn't get along with some games. Also here I was helped directly via Discord. I always have a contact person and even with server questions I'm not left out in the cold. It would be good if teklab would offer this as well. So I would have everything from one source.
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Customer review & rating for:
TekLab
02/19/2022N.
4.75 out of 5
Excellent
Recommendation
I initially had problems with an order. After a time quickly answered the boss personally my request without any problems, was competently tips. And helped with problems.

Keep it up.
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Customer review & rating for:
TekLab
12/15/2021Franco S.
5.00 out of 5
Excellent
Recommendation
Always a very great and fast service.support thanks to forum and Discord just super.
I am a customer since 2006 and anytime I would recommend Teklap.thanks to the team MFG Karsten L.
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Customer review & rating for:
TekLab
03/20/2021Anonymously
TekLab Comment from TekLab:
Thanks for the nice review 😀 and that after 15 years 👍
5.00 out of 5
Excellent
Recommendation
Been here now for 12.... no 14 months already here. I have always been helped, even when I changed my server provider, the software was installed again. Answers via ticket take longer BUT on emails the answer is fast, at the latest after a day and on Discord is also helped very quickly. Game servers are running and now Valheim I find nice. Minecraft and Ark also go and since a few weeks we also use Shoutcast so webradios.

PS: Do not listen to the people who rate with one star. Are certainly some users who order and then do not pay bills ... you can see in the last rating. Or just do not read the right of withdrawal and simply tick with the order. Best still used the free installation service and besieged the support.
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Customer review & rating for:
TekLab
03/18/2021M.
1.00 out of 5
Poor
Ordered on 20.02. Recalled on 21.02. To date, no response.
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Customer review & rating for:
TekLab
03/10/2021M.
TekLab Comment from TekLab:
The software has been downloaded, installed and the license activated by them. During the ordering process, we explicitly point out that the right of withdrawal expires prematurely with execution. This was confirmed / accepted by them during the ordering process. Why now a 1 star rating is given... one does not know.

We activated the license immediately as requested and also helped via Discord with the installation and many questions. Nevertheless, thank you for your rating.
1.00 out of 5
Poor
I have made an order on 30.01.2021, and on 03.02.2021 the order / contract revoked.
I have the order / contract widderrufen because I no answer or the license has not been unlocked. On the revocation was answered once, then no response received and the money and my credit after a month still do not get back.
A month later I got a bill for the month of February, so my contract was not revoked, although it was exclusively offered to revoke the contract.
Either stink lazy or they have lost track. In any case, not to be recommended!
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Customer review & rating for:
TekLab
03/01/2021A.
TekLab Comment from TekLab:
Unfortunately, they have not read our installation instructions and also the note text at the end of the installation. The IP / domain for the purpose of activation MUST be sent to our e-mail. This remained unfortunately until today. With the order two months ago from you it had also worked. But why do they order again from us, if they only give a 1 star rating?

The 25EUR we refund them of course immediately back, that we had already written to them a few minutes before the evaluation. ;)

A 1 star rating is therefore certainly of course completely fair and objective... Opinions of real and longtime customers can be found in our Discord or Forum. We do not specifically ask customers to rate us.
5.00 out of 5
Excellent
Recommendation
Excellent web interface with top support.

Many of the existing reviews here I can not understand, it says in some of the support is bad, slow, not available, that almost prevented me from trying it.

I was taught better, the support is great - they even do things for which the support is officially not responsible.
Not available? Even on Sunday you get an answer!
Slow? I have always received an answer within 30 minutes.

So don't be put off by the bad reviews.

I will keep this review up to date and let you know if anything changes, but so far - perfect!
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Customer review & rating for:
TekLab
02/23/2021Arnold R.
TekLab Comment from TekLab:
Thanks for the nice review :)
2.00 out of 5
Fair
Tekbase is probably the most widely used web interface when it comes to games.
Unfortunately, everyone should think very carefully about whether to enter into a contractual relationship here.
I was of course also very tempted by the price of the product, advertised as "one-click", "simple", "self-explanatory", unfortunately it is exactly not. The installation is a pain despite the existing installer. If you only have a root server, you are already at a loss. The stored images are ancient, not up to date, you have to take care of the maintenance etc. yourself. The support answers only on a whim, but mostly not at all. The communication is non-existent, because apparently they don't read the e-mails correctly, so that questions always remain open - because it takes time to wait. Cancellations are not confirmed (despite registered mail, inquiries by mail, etc.), it is simply kept silent, so that you have to save everything meticulously and file - if it comes after the end of the term to anger. Such a provider, shows me again and again, that it is good to have legal protection insurance above the normal level. Fortunately, there are simple variants (OpenSource, Community Editions) with the same scope, automatic updaters and a useful fast support.

I write off the 140 Euro for the year as a teaching fee.
Welcome to the service desert Germany... with TekLab.

Recommendation?
Definitely - not.
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Customer review & rating for:
TekLab
12/30/2020Anonymously
TekLab Comment from TekLab:
Thank you for your review, which is, however, in some parts incorrect or even incomplete. Unfortunately, we can't contact them because the review was submitted anonymously and they are not reachable. Not to mention if it is even a legitimate review, because if they can't get the installation done, we offer them; like any other customer; a free installation service. Even over the Christmas holidays, we did installations for customers and also provided support, as we have for the last 15 years. The images for Steam are updated automatically. We provide the image server for free. This is not part of the software, but we still take care of the maintenance of the images. If a game / program is outdated, the customer can write to us. Cancellations are always noted directly in the customer profile / package.
5.00 out of 5
Excellent
Recommendation
After the support was able to explain to me why there are currently longer waiting times, I had to change my rating again.

I could not really test the software yet, but I will update my rating soon.
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Customer review & rating for:
TekLab
12/16/2020Tim S.
2.56 out of 5
Average
Hello,

after many advocacies through community and forums, I decided to buy a private version of the current TekLab.
The relatively expensive purchase price for a private license did not deter me for the time being. Because everything looked undemanding to me on the basis of the pictures and this was also offered to me by the website. An uncomplicated installation is offered by an installation script and a free installation service.
I purchased the version on 05.06.2020 and tried to install it directly with the in-house installation script. Unfortunately, this did not quite work so I had to rely on the installation service. This installed me the server on 09.06.2020, but some images were missing what was not apparent to me at the time of purchase that I have to create them myself. Since I do not know myself well I was still dependent on help. On 10.06.2020, the missing images were installed for me. So I was explained by the support some Sachenverstände, but these were not apparent to me, for example, to change any folders or startup parameters. For me simply too complicated. I bought this so that you can set up game servers quickly as a private version (loan) without having to have prior knowledge. As the web presence would like to make you believe.
After I had my license now already 5 days, me although everything has been set up, unfortunately, some things still did not run smoothly. Some servers were shown as offline, or did not start at all. After further testing of 1 1/2 weeks I decided to cancel my contract. Mind you 2 days after the German right of withdrawal, but note that I could not use the software from my 14 days right of withdrawal 5-6 days. So I tried to revoke my contract on 21.06.2020. I have explained myself in the case and asked me to transfer my money back. I am aware that this would certainly have happened on goodwill, but one must also clearly say if I do not have 14 days to test and I have the software only 5-6 days later available, one could have accepted the revocation as a sincere company in my opinion.
Unfortunately, I have received no feedback to my letter of 21.06.2020, it was obviously significantly removed from the customer portal. Postally, unfortunately, nothing has arrived until today's date. I have now waited an extra two weeks, as I expected an answer or statement. Since the support is very indifferent answers and reacts very sluggishly, I have waited this time.
I can only advise anyone who wants a smoothly functioning software with easy installation not to purchase this as a private person. Sure it may be a good software, if not the best. But as a loaner, something like this should not be sold to me as undemanding. Because there is nothing to find on the website about any basic knowledge. Therefore, I think that this software is rather aimed at committed people who are familiar with the subject matter.
The customer support is also friendly and competent. However, not when it comes to a revocation, this is then simply hidden and deleted. Feedback remained as described unfortunately out.
As a company, a customer would be worth at least a feedback to me. I am a little disappointed about the behavior and that one could apparently but no mutually satisfactory agreement to bring.
Under other circumstances, my rating would have been increased based on the friendly customer service.
Unfortunately, the support is very slow, you write apparently always only with one person. My contact times were sometimes longer than 24 hours. I got answers mostly at extraordinarily times beyond 00.00 o'clock.
If nevertheless a feedback should come regarding my revocation, I will enter this as an update.
I hope I could help my application.
Show original
Customer review & rating for:
TekLab
07/06/2020Anonymously
TekLab Comment from TekLab:
Hello, thank you for taking the time to write a detailed review and not just a blanket 1 star like others. The install script sets up everything necessary in the normal case. For errors there is, as you correctly wrote the free installation service. Please understand that we do not maintain the images for thousands of games and thousands of mods. That would not be possible in terms of time. We develop the software to control the servers, but not the images. These offered by us are additional free services. The easiest way would have been to ask in the forum or via Discord. Surely one or the other user could have sent an image you wanted.

Please note our cancellation policy and the premature expiration of this when buying. This had to be explicitly confirmed by you. In addition, we have made the installation and the software has already been unlocked. Email requests are actually processed daily. Support requests via ticket usually within 1-3 days. We can also be reached via Discord.

We would be happy to take another look at the games. Basically, own images/games are only copy and paste in the webinterface area. The start commands for e.g. Ark can be found on google.de with "Ark Linux Server Tutorial" in a few seconds. The start command is then entered in the web interface. At Start Folder then also what is named in the tutorial. If it is about our images, there is a game/ in front of it. Just send us a list of the games you need.
5.00 out of 5
Excellent
Recommendation
Friday evening I had ordered Tekbase for my gameservers and a shoutcast server. The installation under Debian 10 did not quite work with the install script. But this could also be due to Plesk. I wrote to the support on Saturday and they immediately offered to install it. I still had one question and it was answered on Saturday and even on Sunday. Ingenious service.
Show original
Customer review & rating for:
TekLab
06/10/2020R.
1.00 out of 5
Poor
Collect money, reaction 0, Discord unfriendly "community manager", promises things they do not keep. 25 hours later still not unlocked.....steinzeit unlock at whim!
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Customer review & rating for:
TekLab
05/20/2020Anonymously
TekLab Comment from TekLab:
By unfriendly you probably mean their emails with content like "Scheiss Betrüger!", "Du Spinner", "du liest du definitiv mit dem falschen anlegen", "bin ja net der einzig du idiot anlogst ohne Ende ", "Du dummes Kleinkind", "Bei dreck pass ich sicher net auf idiot", ...

That the "FREE" installation service on your root server has moved is regrettable but not a lie, as you claim. Such a thing can unfortunately occur due to unforeseeable circumstances. That immediately such emails follow is incomprehensible.

In addition, different last names were given during the registration and subsequent order.

You forgot to mention in this one of many reviews that you still find our software so great that you purchased it from a reseller ;)

Addendum: In the meantime, the customer has contacted us and regretted the incident. A purchase version was subsequently purchased directly from us and everyone is happy. The double rating was fairly deleted by Provent Expert.
4.00 out of 5
Good
My experience comes from 2016. Generally the product itself good and satisfactory.

I used the software since 2012. In 2015 I got emails without content. Just empty. I wrote multiple mails saying I received mails without content and no invoice for those months. I never got a reply. In 2016, I then canceled because I no longer needed the product. Then in 2017 I got a collection demand for the bills of the months in which I received empty mails. No one was ever reached by phone. Tickets / mails were never responded to. Now I mean no mail spamming of 10 pieces per day, but one demand per week.
It was about a product sum of 80 €, which I would have been willing to pay IF because an invoice would have been available on you I have even requested.
Ultimately, since I was still young and inexperienced at that time, came thus a sum of 280€ to be paid for me. Thus, not the product is disappointing, but the operator.

########### UPDATE ############
After a joint discussion, a reasonable solution was proposed to me despite the long time, for which I am very grateful. If the service remains so in the future, my opinion has changed to a clear recommendation!
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Customer review & rating for:
TekLab
03/17/2020Anonymously
TekLab Comment from TekLab:
Thank you for the rating. Then please send us another message from another email account (service@teklab.de). We will surely find a solution to settle this without collection costs. Why the emails with the invoices came empty and without attachments, we can unfortunately no longer understand. Other customers did not have this problem. Also, someone should always be available via email.
4.75 out of 5
Excellent
Recommendation
I've been using teklab for a few years now and am very satisfied. Sure from time to time there are problems that take a little longer to fix but you can find help very quickly by mail or discord.
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Customer review & rating for:
TekLab
03/09/2020D.
TekLab Comment from TekLab:
Thanks for the honest review :)
1.25 out of 5
Poor
Especially dissatisfied!!!!!!!!!! 0 stars in all departments. Support takes as long as there would be only 1 supporter. Cancellation takes too long or I still get bills and don't want to pay the bill. Ps. I have emailed them on the website and so far no response.
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Customer review & rating for:
TekLab
12/03/2019Philipp H.
TekLab Comment from TekLab:
You have sent us a request TODAY regarding the said cancellation. Therefore, it is absolutely understandable that you rate the support in general as very bad, because you have not received an answer yet.

With over 17,000 customers, a response within a few minutes would of course be appropriate, provided we drastically increase our prices. Otherwise, we have to prioritize the requests.

That you are now particularly dissatisfied with the support overall, hurts us of course very much. Especially because we had always answered your other requests within 10-90 minutes and even more because you said just two weeks ago:

"But the support was great...".
2.25 out of 5
Fair
Recommendation
Good day.

So far I was very satisfied with Teklab, had also received from Mr. Frankenstein 1 to 2 months A free Teklab version to bring up my hosting. Until then I was very grateful. After these 2 months I wanted a normal commercial Teklab version. And what I got was a former bill of 400 Euro that I questionably never knew about. By then I had to close my hosting because my customers couldn't get to their site and that was the end. But all in all Teklab was and still is one of the best interfaces on the market. And maybe my 400 Euro debt will expire so I can open a hosting again. By the way, the site was called C-Bixx

LG..
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Customer review & rating for:
TekLab
11/22/2019R.
TekLab Comment from TekLab:
A commercial rental version was ordered, for which we did not invoice for 1 to 2 months at that time due to the design adaptation. Of course, the rental version continued to run until it was cancelled. So quite normal, as with any other contract. Then write here that it is waited until the 400 EUR are statute-barred, is quite brazen. In addition, nothing is time-barred for us, because we only re-establish business relations with these customers when the outstanding items have been settled.
5.00 out of 5
Excellent
Recommendation
I am the support team very much to freinden, when the program has small stomach was the C.F at any time 7 days a week there and has taken care of the magel. that is already very suppervon him and am very happy that C.F is so nice. thanks to the whole Teklab team :)
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Customer review & rating for:
TekLab
09/03/2019Thomas P. C.
5.00 out of 5
Excellent
Recommendation
I am generally satisfied but not satisfied is the long waiting time by e-mail but otherwise the service is top
Show original
Customer review & rating for:
TekLab
09/01/2019Anonymously
TekLab Comment from TekLab:
Thanks for the super rating despite the criticism. Emails are answered within a day, but usually much faster. Even on weekends. For problems and questions, we and our supporters are available via Discord to chat directly. Online is there almost around the clock at least one supporter and many customers who also like to help with questions.
29 Reviews from
2 other sources
4.74 out of 5
Excellent
5.00 out of 5
Excellent
24 reviews on Webutation
 
04/12/2017
3.50 out of 5
Good
5 reviews on Trustpilot
 
02/19/2022
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All reviews and experiences about TekLab are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/06/2017  |  Last update: 04/12/2022   |  Report profile

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