Hello,
after many advocacies through community and forums, I decided to buy a private version of the current TekLab.
The relatively expensive purchase price for a private license did not deter me for the time being. Because everything looked undemanding to me on the basis of the pictures and this was also offered to me by the website. An uncomplicated installation is offered by an installation script and a free installation service.
I purchased the version on 05.06.2020 and tried to install it directly with the in-house installation script. Unfortunately, this did not quite work so I had to rely on the installation service. This installed me the server on 09.06.2020, but some images were missing what was not apparent to me at the time of purchase that I have to create them myself. Since I do not know myself well I was still dependent on help. On 10.06.2020, the missing images were installed for me. So I was explained by the support some Sachenverstände, but these were not apparent to me, for example, to change any folders or startup parameters. For me simply too complicated. I bought this so that you can set up game servers quickly as a private version (loan) without having to have prior knowledge. As the web presence would like to make you believe.
After I had my license now already 5 days, me although everything has been set up, unfortunately, some things still did not run smoothly. Some servers were shown as offline, or did not start at all. After further testing of 1 1/2 weeks I decided to cancel my contract. Mind you 2 days after the German right of withdrawal, but note that I could not use the software from my 14 days right of withdrawal 5-6 days. So I tried to revoke my contract on 21.06.2020. I have explained myself in the case and asked me to transfer my money back. I am aware that this would certainly have happened on goodwill, but one must also clearly say if I do not have 14 days to test and I have the software only 5-6 days later available, one could have accepted the revocation as a sincere company in my opinion.
Unfortunately, I have received no feedback to my letter of 21.06.2020, it was obviously significantly removed from the customer portal. Postally, unfortunately, nothing has arrived until today's date. I have now waited an extra two weeks, as I expected an answer or statement. Since the support is very indifferent answers and reacts very sluggishly, I have waited this time.
I can only advise anyone who wants a smoothly functioning software with easy installation not to purchase this as a private person. Sure it may be a good software, if not the best. But as a loaner, something like this should not be sold to me as undemanding. Because there is nothing to find on the website about any basic knowledge. Therefore, I think that this software is rather aimed at committed people who are familiar with the subject matter.
The customer support is also friendly and competent. However, not when it comes to a revocation, this is then simply hidden and deleted. Feedback remained as described unfortunately out.
As a company, a customer would be worth at least a feedback to me. I am a little disappointed about the behavior and that one could apparently but no mutually satisfactory agreement to bring.
Under other circumstances, my rating would have been increased based on the friendly customer service.
Unfortunately, the support is very slow, you write apparently always only with one person. My contact times were sometimes longer than 24 hours. I got answers mostly at extraordinarily times beyond 00.00 o'clock.
If nevertheless a feedback should come regarding my revocation, I will enter this as an update.
I hope I could help my application.
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