I've been following Thomas for many years and have come to love Evernote as an absolutely invaluable tool through him and thanks to his tips. When I enrolled in the academy at the end of last year, the app was announced and the web offering was already great. With the app, he and his team have managed to make the offering even more valuable. It is fun to work and learn with the app. Clear and well thought out gets to the point. I use the app on the iPhone and iPad and do so almost daily. Keep up the good work.
I can't judge the customer service because I haven't needed it yet.
Compared to other offers of this kind, the courses are actually a gift. What I get there for the respective price is worth every penny and thus really a gift for me. In addition, as part of my booking, I was able to bring a very good friend with me to the course on essentialism for free.
Oh and about the person: If you don't like Thomas and his Viennese charm... it's your own fault. Thank you for your commitment, the work and until the next Officehour.