Your Secure Cloud

Premium cloud storage with end-to-end encryption from Germany

Contact information
Your Secure Cloud offers you a qualitative and secure cloud storage from Germany. Benefit from our monthly cancellation period as well as an individual support offer and a proper end-to-end encryption.

Contact information

Your Secure Cloud
Regensburger Str. 63
92318 Neumarkt i. d. OPf.
Germany
Directions

Opening hours

Tuesday 08:30 am-05:30 pm

Websites & Profiles

99% Recommended
5 stars 97
4 stars 45
2 stars 0
1 star 0
Excellent (4.68)
Cost-performance ratio
Excellent (4.50)
Top competencies

Customer loyalty

4.81 out of 5
31 Reviews

Customer satisfaction

4.74 out of 5
31 Reviews

Professionalism

4.70 out of 5
30 Reviews

145 Reviews on ProvenExpert.com

4.61 out of 5
Excellent
4.17 out of 5
Good
Recommendation
With a few exceptions, everything has run smoothly and as it should since I started using the cloud service. In case of problems, I always got quick help. Keep up the good work!
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Customer review & rating for:
Your Secure Cloud
08/10/2017Anonymously
5.00 out of 5
Excellent
Recommendation
Especially the customer service is convincing! Very fast response times and immediate implementation of customer concerns make working pleasant!
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Customer review & rating for:
Your Secure Cloud
08/08/2017Anonymously
4.50 out of 5
Excellent
Recommendation
Fast and helpful email support
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Customer review & rating for:
Your Secure Cloud
08/03/2017Anonymously
5.00 out of 5
Excellent
Recommendation
It is particularly positive that apps are provided for all platforms. The Seafile client seems more mature than other "big" cloud services like OneDrive or GoogleDrive.
For me personally, 10GB has been enough for a long time, after that I would like to have the option to buy 5GB packages. 25GB is a lot for my data, and I have to pay double per month.
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Customer review & rating for:
Your Secure Cloud
08/03/2017Anonymously
4.67 out of 5
Excellent
Recommendation
I find the management of groups and permissions via the GUI a bit tedious, had to really search....
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Customer review & rating for:
Your Secure Cloud
08/02/2017Anonymously
4.95 out of 5
Excellent
Recommendation
Even though I only speak English, they have been easy to deal with and very helpful. Value for money has been good and the service rock solid.
Customer review & rating for:
Your Secure Cloud
08/02/2017Anonymously
4.88 out of 5
Excellent
Recommendation
Personally, I was very impressed by the great expertise and customer friendliness.
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Customer review & rating for:
Your Secure Cloud
08/02/2017Anonymously
4.80 out of 5
Excellent
Recommendation
Good and clear cloud, quick and competent advice and troubleshooting in case of problems.
Even more storage space could be an advantage.
Otherwise satisfied all around.
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
5.00 out of 5
Excellent
Recommendation
Super tool! I am completely satisfied with Your Secure Cloud!
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.07 out of 5
Good
Recommendation
We need a permanent history for one of our libraries for QM purposes I suggested that. Unfortunately, that's where it has remained. Otherwise very satisfied. MfG Thomas Waldmann
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
Your Secure Cloud Comment from Your Secure Cloud:
We have spoken to the relevant department again and the requested feature will be implemented for you and other customers in a timely manner. Your contact at Your Secure Cloud will then get back to you.

With kind regards
Your Secure Cloud Team
4.20 out of 5
Good
Recommendation
Once downtime of several days, now and then problems under Linux, my main operating system.
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
Your Secure Cloud Comment from Your Secure Cloud:
Thank you very much for your evaluation. Due to our redundant infrastructure, an outage lasting several days is impossible. As soon as one system becomes unavailable, another can immediately take over and keep things running. As you can see, other customers here have also reported no problem. Presumably there were problems with your system/Internet provider, but these are of course beyond our control.

As a German cloud provider, we find transparency very important, which is why we publish and monitor the status of our systems here at all times: http://status.yoursecurecloud.de

With kind regards
Your Secure Cloud Team
2.60 out of 5
Average
The customer service is very nice and quick to act. Unfortunately, the multiple hang-ups of the server made us leave YSC, as we also deal with clients and we ended up being unprofessional with our clients. When a project is due that day and the client has to accept the video and can't, it casts a shadow on us, and also on our work. On the positive side, videos can be streamed. Negative as written, the many hang-ups and that it takes so long until you have uploaded your stuff.
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
Your Secure Cloud Comment from Your Secure Cloud:
Thank you very much for your review, which to our disappointment with the grade SATISFACTORY (2.60 out of 5 stars) is unfortunately very different from the average of the rest of our otherwise pleasantly predominantly very positive customer feedback.

Unfortunately, we have not been able to register a message from you in our support regarding this problem. We haven't heard a similar report from any other customers, and we know specifically of a couple of customers who work in this environment and often share videos. Presumably there was an issue with the customer's/you's web browser/internet connection.

Also, the slow upload you mentioned is usually caused by a slow internet connection or firewall system on your system. We regularly perform performance measurements and consistently achieve peak values. Please understand that customer systems are beyond our control.

Our support team will contact you to find a suitable solution.

Yours sincerely
Your Secure Cloud Team
5.00 out of 5
Excellent
Recommendation
Superb fast and friendly customer service. Absolutely stable and reliable service.
Integration of powerful software (Seafile) done right. Great user experience. Encrypting my data made easy.
Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.20 out of 5
Good
Recommendation
It would be nice if you would appear as a provider in the seafile app in the selection list so that one does not have to copy a link. Also I would be very happy about possibilities to edit documents online. (e.g. via LibreOffice online). But all in all I am very satisfied.
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.80 out of 5
Excellent
Recommendation
the program runs very stable, is secure and runs on all end devices. very good setting options on the pc, not quite as much on the mobile end devices. i can definitely recommend to everyone!
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.60 out of 5
Excellent
Recommendation
Simple handling, easy to understand, security good, German company
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.40 out of 5
Good
Recommendation
I haven't had any problems so far, so my ratings for your service are not binding. However, I find your platform great, because it offers great encryption options, the servers are located in Germany and I also need as a small freelancer with little budget accordingly little storage space. Functionality and price-performance is the best I could find on the net! :)
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.98 out of 5
Excellent
Recommendation
Functioning on multiple PCs with the offered client under LinuxMint (various versions) completely without problems, reliable synchronization.
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Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.20 out of 5
Good
Recommendation
Fast responding customer service, I have been a satisfied customer of YSC for many years now!
Customer review & rating for:
Your Secure Cloud
08/01/2017Anonymously
4.40 out of 5
Good
Recommendation
While I am overall satisfied with the service the company provides, I often receive emails in German, which is an inconvenience considering manage my subscription in English.

Even though the web interface seems to provide a username for my account, I am unable to use it for login purposes and am required to use my email address.

The page https://login.yoursecurecloud.de/profile could use an English translation for the section "Contract options".
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Customer review & rating for:
Your Secure Cloud
07/31/2017Anonymously
157 Reviews from
2 other sources
4.74 out of 5
Excellent
5.00 out of 5
Excellent
19 reviews on Google Maps
 
01/30/2020
4.70 out of 5
Excellent
138 reviews on eKomi
 
03/11/2018
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All reviews and experiences about Your Secure Cloud are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/30/2017  |  Last update: 06/21/2022   |  Report profile

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