The management at the Holzkirchen branch was extremely unfriendly; they seemed very annoyed and gave the impression that, as a customer, you were wrong about everything and had misunderstood everything… Unbelievable!!
A different arrangement was made verbally.
Lessons are taken as needed/based on school workload. A rough schedule was drawn up at the beginning, but the parents pointed out several times that the number of lessons was only a guideline. However, by the end of the term, they no longer seemed to remember this.
On the phone, they then insinuated that we, as customers, had misunderstood something.
Emails requesting a callback felt like they were ignored.
Hence, great disappointment.
The only bright spot:
The tutor, Ms. Dallinger, comes highly recommended.
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Translation
We are very pleased to hear that you are so satisfied with our support in mathematics, physics and English. We attach great importance to personal support and of course always try to support our children in the best possible way - according to their individual needs.
We would like to thank you for your trust over the years and look forward to continuing to support your family.
With kind regards
Your ABACUS team