Booksana is a brand of SPABooking 24 GmbH. We are an online company that mediates spa and health travel. So, by entering their desired medical treatment, they can easily find the best spas for themselves, compare prices and make the booking... independently.
Very sincerely we ask you to rate our Booksana services, i.e. consultation, preparation and implementation of your trip, correspondence and services before and after the trip!
I booked our spa trip at very short notice and also via cell phone. To book a trip in this way is completely new to me and incomprehensible, but as difficult as it was their employee who has looked after me from the beginning to the booking was always polite and patient. Thank you very much for this kind of advice. Also the vacation was successful. It was only at the weather something to be criticized otherwise it was just beautiful. Thank you for that!!!
Very nice hotel ! Food was very good. The treatments were well organized and met our expectations. The comfort room is generously furnished, with refrigerator, which is very advantageous for diabetics and for cooling drinks in the warm season.
Weather was super good !!!
Partly at the reception a very unfriendly staff.
The initial medical examination was only a dialogue. The specified spa treatments (2 /day) can be safely forgotten. Group gymnastics as well as walking could not be offered. An existing fitness room was only sparsely equipped. Other treatments had to be paid dearly.
Unfortunately, the food offered was not a highlight. Breakfast was ok, but the daily dinner buffet was an imposition. The dishes offered, vegetables potatoes were consistently overcooked and the meat dishes either just dry and tough and thus inedible. Very often most dishes were already at 18:15 only in very small portions available!
This house "Kaisers Garten" I can not and will not recommend !!!
This is the first time we have booked through Booksana and we are very pleased that everything went smoothly and would use Booksana again at any time and also recommend it to others. Also with the cancellation of a person and the refund there were no long waiting times.
We were and are very satisfied with everything.offer-booking-hotel and the front door pickup.
They were very reliable and punctual.We all 4 women will recommend them and the
next time again book with them.
Everything was great, room was very good, food was good and the staff, also at the spa treatments, was very friendly. I could always recommend it as the hotel has a very good location and is not that huge. The beach was nearby and the promenade right outside the door.
The hotel makes a good impression: is clean, staff friendly, courteous.
The food tastes good, also visually nicely served. The rolls for breakfast could be a little
crispier (baked too short). 1 coffee machine for many users at once is too little.
In the room I missed a small armchair in which you can comfortably also read and watch TV.
Otherwise everything was great.
I was recommended Booksana by an employee of the spa hotel Arka Medical SPA. The service of Booksana's telephone interlocutor was very convincing, also because he called me back again to answer a question I had formulated in a relevant note field (on the subject of gluten-free food) during the booking process.
About the Hotel Arka Medical SPA:
The hotel has its 4 stars quite rightly. The food is served in buffet form. There is an identical offer at 3 locations in 2 halls, where even the allergens contained in the food can be read off as German. For me as a gluten non-tolerant, this was very helpful because it allowed me (despite bringing gluten-free bread) to choose food entirely without bread. Similarly, a dairy-free diet would have been possible.
The swimming pool was very relaxing. There are indeed lockers there where you could have locked your clothes. But the hotel also offers a bathrobe for the whole stay for 25 zloty. A note about this in the offer text would have been helpful.... 😜
We were able to park our car in the hotel's own parking lot for 9 euros per day during the entire stay, despite the well-filled hotel at Easter 2022. However, there was no claim to parking in the parking lot, as I understand it. Again, a note in the offer text would have been helpful.... 😜
A note on saving money: In Kolberg you can pay (almost) everywhere with EC card. Before entering the PIN, you can select whether you want to pay in euros or zloty. Select payment in zloty here. This allows you to pay at the daily zloty/euro exchange rate, which is also shown on the bank statement. Currently the exchange rate is 1 Euro=4.64 Zloty.
On Easter Sunday, unfortunately, except for the two cafes in the center near the Mola and the café on the Mola all restaurants and other attractions were closed. Instead, it was possible to shop on Good Friday and Easter Sunday. How it was Easter Monday, however, I can no longer report (departure day).
In the hotel, the spa area was closed from Easter Saturday to Easter Monday. However, the swimming pool and the Panorama Café ("Eleven Club", 11th floor in Hotel B) were open. The Panorama Café is well worth seeing, but it has only a few seats, so you often have to wait - So maybe choose rather unusual times to visit it....
The hotel is located at the far end of the beach promenade, so it probably takes at least half an hour to walk to the Mola. Currently, the beach promenade is still being diligently worked on and also further infrastructure is being created, obviously to bring a better standard (similar to the Schleswigholstein or Mecklenburg Baltic coast). It may be worth renting a bike or an e-scooter via app (e.g. Tier) to explore the beach promenade. We preferred to drive further in by car to Kolberg. There are some parking lots there, with free spaces as well. Our obstacle was the parking fees in these parking lots. It is possible to change the language to German, if you know the words for it. But what is, for example, a city map? Then somehow the license plate number has to be entered as well.... Finding free parking spaces in the city area was like winning the lottery! One can bring it then afterwards with a city inspection on foot completely easily on 10 km...
On the parking lots of the supermarkets (here e.g. Kaufland, otherwise there are Lidl, Netto, Rossmann, Biedronka and others) you also have to expect parking machines.
Conclusion: Once Kolberg in the Arka Medical SPA was not enough for us yet in any case!!! This must be repeated!!!
Already at the first phone call best advice. Unfortunately, we could not start the planned trip due to Corona. From the nice employee of Booksana we were quickly offered an alternative date and agreed with the spa hotel.
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Profile active since 08/03/2018 | Last update: 06/16/2022
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