Booksana is a brand of SPABooking 24 GmbH. We are an online company that mediates spa and health travel. So, by entering their desired medical treatment, they can easily find the best spas for themselves, compare prices and make the booking... independently.
Very sincerely we ask you to rate our Booksana services, i.e. consultation, preparation and implementation of your trip, correspondence and services before and after the trip!
What I liked most were the very friendly customer discussions with detailed tips for the location of my trip. I was also very satisfied with the city and the hotel. Many thanks again!!!! Yours, Andrea Klotz-Doneck
I would like to thank you for the wonderful time I had in Mariánské Lázn?
Thanks to your great organization it was a week of relaxation. Even with the door pickup, everything worked wonderfully. Unfortunately, I could not talk to anyone (but that was not bad), as long as the driver knew where to go. Thanks again, I will be very happy to book them again, and also happy to recommend them.
With kind regards
Transportation was good ! Recommendation of the hotel was only partly good ! Room good ,bed sheets terrible ,mattresses too soft ! Spa treatment or doctor visit disaster ! For example recommendation of the (doctor) to older lady ,for swollen legs ,inhale ! The bikes should be overhauled! The salt cave was also not usable! Applications we could not use . Otherwise we had a nice vacation! With kind regards Fam.Auge and Zschiegner
Booksana, through experience, flexibility and insanely supportive staff, helped ensure that I had an excellent stay in Kolberg (Arka Medical Spa) and even during the fitness k-vacation asked several times if everything was going to my satisfaction. It did and thus I had a gigantic stay in the wonderful Kolberg and equally wonderful hotel (That was in the exceedingly positive sense the firecracker.). Very big thank you!
The organization was very good, everything worked out wonderfully. The hotel and the rooms were attractive and clean. We had a double room for single use very spacious. The bathroom was large and so was the shower.
Suggestion to the hotel: in the bathroom a stool as a seat and a handle at the toilets, they are quite low and who has problems with the knees, there makes getting up problems.
The staff was very friendly and helpful. The treatments were up to our expectations. We had full board and we were not aware that there is hot food for lunch and dinner, definitely too much for me. We would have liked that there would also have been curd, yogurt on offer in the evening. The breakfast buffet could have used a little more variety.
There was a lot of fried food, but you couldn't always tell that from the menu. The portions were often too large, a pity about the food. Also the quality left much to be desired, not well seasoned to not at all. In the 1st week the food was tastier, but then unfortunately not so.
Despite everything, one can make a recommendation.
Especially good were the healing procedures in the hotel. The food was also very varied and tasty. Likewise, the spa area was very appealing. The bus trip also worked out very well.
With kind regards
The hotel "Spa Venus" was the hotel we visited. It is a simple but appealing hotel. The staff is very accommodating and very friendly. Every concern is taken care of very nicely and to complete satisfaction. The rooms are simple but large and clean. The spa treatments fully met my expectations. The food was very tasty in the first week. In the second week it was not so good. We had chosen full board, which was a mistake. Eating hot twice a day is a bit much for me. In the evening cold would be better and also much healthier. A herbal curd cheese or natural yogurt would have been good in the evening. Well, it's probably a matter of taste. In the morning there was always the same sausage and cheese. Could be more varied. The city is very worth seeing and charming. It fascinated me in every way. I can only recommend Carlsbad as a spa and vacation town. The pick-up and drop-off service (minibus) worked great. You are picked up at the front door and brought home again. Perfect!
In hindsight, we know that you have to fight for your booked treatments.
My husband and I had booked radon plus and did not receive a radon bath. At first I was not supposed to get 23 but only 20 applications. If you are able to discuss, you are in good hands there.
The doctor does not even take one minute per patient.
The service staff in the restaurant, on the other hand, was very attentive and courteous.
The choice of food was good.
The ladies who performed the massages were great.
My husband and I had a good time there, taking advantage of the great surroundings and beautiful weather.
We were very satisfied with your services and those of the hotel ARKA.
Unfortunately, we had to cancel the trip on the 2nd day, because my husband Bernd Blechschmidt is very ill.
We can recommend you and the hotel to everyone
Very friendly, professional and excellent staff. Excellent catering. Very good leisure facilities. Variety of cultural activities in the afternoon and evening. Physiotherapeutic treatments tailored to individual needs.
Good offer, great hotel, excellent staff, very good treatments. Very good room.
Excursion program too expensive, more like a sales trip (Karl's strawberry farm).
The hotel was 5 stars, the predominant audience unfortunately not. Many grumbling bus tourists from the new German states.
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Profile active since 08/03/2018 | Last update: 12/08/2023
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