Buchhaltungsbuttler is practical for users who want to do their accounting themselves or prepare it in a structured way and keep track of their figures. A certain understanding of accounting-related topics should definitely be present. The customer service is friendly but you should allow about 1 day for your support ticket if you have e.g. self booking package. Invoices and quotes can also be generated from the tool. For me the perfect solution.
I find it very helpful to know that you can always contact someone if you have any questions - there are the office hours (2x a week) as well as the contact forms. So far, I have received a competent and quick answer every time.
Super accounting tool
Disadvantage, since still relatively small company: there are only a few customer service employees, with other providers it is faster. But that can be forgiven, because the customer service is very competent and friendly.
The price shown is net, I noticed only when paying the bill. I did not find that so nice. So 29.99 quickly becomes 35€, where other providers are cheaper.
In principle many good functions, but ATTENTION!!!
After a cancellation, you can no longer search for documents as with other competitors (candis, GMI pp.). Your access will then be completely deactivated. For this reason, I can unfortunately not advise anyone to work with this program. The documents are saved by BHB, but to search for a document from "before", I now have to pay 25,- (per 30 days).
Under the circumstances, I will not come back at all. Attention rip-off!
A very professional tool and equally professional scope with customers. Even with tricky problems, the support stays on the ball. That is rather rare and therefore all the more worth mentioning. I have not been with them for long. If it continues like this, I have finally "arrived" at a good tool and stay.
I have switched my accounting to Buchaltungsbutler and much is now easier. Buchhaltungsbutler is more of an accounting preparation tool and you need an accountant / fiduciary (Switzerland), but the digital option for receipts and clear presentation of the bookings is great.
The basic functions are well explained in the video tutorials and in the knowledge base, but as soon as it gets a bit more specific, suitable video instructions are missing or the solutions are only briefly outlined in the knowledge base (or we simply couldn't find the suitable explanation).
For me, an extremely important decision criterion was that I can do the balance myself. Now I have learned from customer service that this feature will probably not be finally rolled out. This would be a knockout criterion for me.
The customer service is very good, competent and very friendly. What I would still wish is that it is possible to edit the invoice form itself better. Unfortunately, you can also save only one variant, but I need, for example, two different invoice forms.
I have been looking for something with which I can do the accounting for my GmbH with a few employees as much as possible myself, especially the VAT advance return. BHB maps all my incidents and offers good solutions for all important requirements, which is not a matter of course, as I know from experience with other products. The integration with Dropbox, Dropscan and Taxmaro are also very useful. Finally, I like the possibilities for work sharing between me and my employee:s and the tax firm. Oh yeah, the support experience has been good as well. All in all, absolutely recommendable.
We are very satisfied with the personal support provided by Ms. Daniela Strauss. She impresses with her expertise and her calm way of communicating things. Clear 5 *****
Deductions in customer service are for the poor accessibility and waiting and hoping for appointments. As a customer, I also find the 15-minute intervals strange. In urgent cases, it would be nicer to get someone on the phone faster instead of inquiring via email and then possibly being referred to the appointment booking.
All reviews and experiences about BuchhaltungsButler GmbH are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 05/15/2017 | Last update: 06/27/2022
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