Cathy Matz-Townsend

Finanzplanung, betriebliche und private Kranken- und BU sowie Cyberschutz

Cathy Matz-Townsend
4.95 out of 5
Excellent
28 Reviews
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Seit 1988 als unabhängige Versicherungsmaklerin tätig, mit viel Erfahrung in den Bereichen Krankenversicherung - sowohl betriebliche als auch private. Aufgrund meiner Herkunft können die Beratungen wahlweise in englischer Sprache durchgeführt werden.
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Cathy Matz-Townsend
Matz-Townsend Finanzplanung
Hauptstr. 175
65375 Oestrich-Winkel
Germany
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100% Recommended
5 stars 27
3 stars 0
2 stars 0
1 star 0
Quality
Value
Services
Implementation
Consulting
Customer service
Excellent (4.85)
Cost-performance ratio
Excellent (4.82)
Top competencies

Professionalism

5.00 out of 5
6 Reviews

Efficiency

5.00 out of 5
5 Reviews

Customer satisfaction

5.00 out of 5
5 Reviews
28 Reviews
5.00 out of 5
Excellent
Recommendation
Cathy is incredibly knowledgable and answered all of my many questions promptly and in detail. She obtained us a very good health insurance contract which exceeded our expectations, despite our somewhat awkward circumstances. Highly recommended!
Review and rating for
Consultations with Cathy Matz-Townsend
11/17/2020R.
5.00 out of 5
Excellent
Recommendation
Cathy has been incredibly helpful to me as I searched for private insurance in Germany. She was always available to walk me through options as I first selected a plan and helped me choose a fantastic plan. She remained available to help me with my plan when I had challenges making claims including a major claim for an unscheduled surgery I had while on a holiday. I could not possibly recommend her more. A true expert, patient, always available and helpful. She is surely among the best providing this service in Germany and is particularly helpful to a non-German speaking expat navigating healthcare issues in Germany for the first time.
Review and rating for
Consultations with Cathy Matz-Townsend
11/12/2020S.
5.00 out of 5
Excellent
Recommendation
AAfter 11 years in Germany with non-compliant insurance, Cathy Matz-Townsend was able to get us into the Basis system with Barmenia. I first found out about the problem and solution to our health insurance issue with an article Cathy posted onto the Internet. It was such a clear, helpful analysis of the healh insurance rquirements and the way foreigners could comply with the German law, that we were no longer confused by the rather complicated rules and regulations. She was even more helpful when we were speaking directly to her by telephone. Cathy is so experienced that she could tell us about the process, step by step, and even how long to allow for the insurance company to respond through each step. After such a positive, 5 star experience with Cathy, we are speaking with her husband John Townsend about our investments.
Review and rating for
Consultations with Cathy Matz-Townsend
11/05/2020Robert & Marty M.
5.00 out of 5
Excellent
Recommendation
A true professional in every sense of the word!! She is kind, very informative and promptly replies to all questions we have about the services. I highly recommend!!
Review and rating for
Cathy Matz-Townsend
10/21/2020J.
5.00 out of 5
Excellent
Recommendation
Cathy is honest, knowledgeable, patient and helpful when my husband and I were looking for private health insurance options that suits our lifestyle. A great communicator who is able to break down and explain technical insurance concepts and options clearly. Her after care customer service, advise and help with insurance claims are much appreciated.
Review and rating for
Consultations with Cathy Matz-Townsend
09/02/2020K Tan & T H.
5.00 out of 5
Excellent
Recommendation
Cathy is a consumate professional, knows her business and provides prompt, excellent service. She and her staff speak excellent English, which is important for an expat trying to navigate the German Health insurance environment. She was always responsive to my queries in a most timely manner, with excellent advice, and a better product than what my company originally arranged for me. I have since recommended her to several of my colleagues and will continue to do so.
Review and rating for
Cathy Matz-Townsend
07/31/2020G.
4.80 out of 5
Excellent
Recommendation
Very helpful and always responds quickly
Review and rating for
Service von Matz Townsend Finanzplanung
04/29/2020David K.
5.00 out of 5
Excellent
Recommendation
I have been working with Cathy Matz-Townsend for more than 15 years and her service and support has been always excellent. Whether in the area of car, life or house insurance or for medical or personal liability responsibility insurance her advice was quick and effective, striking the perfect balance between policy benefits and cost of the premium. Most important, in the number of occasions when I had an issue (robbery at home, small fire, broken lamps in accidents, new car..), I always got an immediate response with a simple input to be give and she and her team took car of all the sometimes cumbersome paper work and the insurance companies responded quickly and to the full agreed deliverables. For non-German speakers this is in particular of much value added. to sum up, I recommend Cathy's excellent service to anyone who would like to be very well covered for the best price/quality ratio and knowing that if the wrong event happens, no worries as insurances will respond quickly and as agreed without you taking care of any heavy admin work!!
Review and rating for
Service von Matz Townsend Finanzplanung
04/14/2020R.
5.00 out of 5
Excellent
Recommendation
Wir sind sehr dankbar von Frau Matz-Townsend Beratung und Unterstützung in einer sehr komplexen Versicherungssituation erhalten zu haben.
Ihre Beratung war nicht nur überaus kompetent, ausgezeichnet recherchiert und entsprechend hilfreich, sondern auch von einer Fürsorge und einem Einfühlungsvermögen geprägt, welches uns zusätzlich sehr berührt hat.
Review and rating for
Cathy Matz-Townsend
01/09/2020S.
5.00 out of 5
Excellent
Recommendation
Cathy is a real pleasure to work with: factual, fast, diligent and always accurate and considerate of me as a client and as a person.
Review and rating for
Cathy Matz-Townsend
12/22/2019L.
5.00 out of 5
Excellent
Recommendation
Cathy helped me to find the best health insurance.
I had one which was not adapted. She helped me to cancel it and I have been refunded.
She did all the work, this is a really nice help.
I am really happy of his work !
Review and rating for
Cathy Matz-Townsend
12/07/2019A.
5.00 out of 5
Excellent
Recommendation
Very helpful. Puts in a lot of effort to get what you need. Responds fast.
Review and rating for
Cathy Matz-Townsend
10/05/2019K.
4.68 out of 5
Excellent
Recommendation
Prompt responses and persistent on behalf of client. Knowledgeable but never condescending, and immediately investigates if there is even the slightest uncertainty. Ours was an unusual situation and Ms Matz-Townsend enthusiastically stepped up to the challenge.
Review and rating for
Cathy Matz-Townsend
07/28/2019Debbie And F.
5.00 out of 5
Excellent
Recommendation
Cathy and her team have given us excellent service and specialist advice, tailored to our newcomer/expat circumstances. Highly recommended, especially to those unfamiliar with the German insurance scene .
Review and rating for
Cathy Matz-Townsend
07/03/2019Stephen & Barbro R.
5.00 out of 5
Excellent
Recommendation
Die online Beratung bei Frau Townsend war einfach klasse! Sie erklärte sehr transparent und verständlich, dabei machte Sie immer wieder Markierungen bei wichtigen Punkten, welche es zu beachten gab, und beantwortete zudem all meine Fragen auf eine angenehme Art und Weise. Ganz zum Schluss konnte man die Dateien des Angebots einfach und sicher im verschlüsselten Browser Fenster herunterladen oder Ihr sogar Dateien verschlüsselt hochladen. Vielen Dank :) Adrian Weber aus Niddatal
Review and rating for
Cathy Matz-Townsend
05/10/2019Adrian W.
4.98 out of 5
Excellent
Recommendation
Besonders gut gefällt mir die fundiert Beratung, die es unheimlich erleichtert, die richtige Entscheidung zu treffen. Auch die digitalen Möglichkeiten machen, die Abwicklung leicht und unkompliziert
Review and rating for
Cathy Matz-Townsend
05/10/2019Astrid S.
5.00 out of 5
Excellent
Recommendation
Cathy has helped me numerous times, and I am extremely happy with the quality and standard of service that she provides. I always recommend Cathy to my colleagues.
Review and rating for
Cathy Matz-Townsend
05/02/2019Andrew S.
5.00 out of 5
Excellent
Recommendation
Hi All, My name is Naveen and I’m from Bangalore, India. Cathy was really helpful and also patience during the whole process of health insurance . I want to thank you for her support and would definitely recommend the service from Cathy. As the whole process of health insurance was done online since I am in India , the process went smoothly and I am satisfied with the work done.
Review and rating for
Cathy Matz-Townsend
04/13/2019Naveen A.
5.00 out of 5
Excellent
Recommendation
I have worked with Cathy for over two years now and she has always been incredibly friendly and insightful in helping me navigate the health insurance maze. I am beyond grateful for the service she has provided and would recommend her without any hesitation.
Review and rating for
Cathy Matz-Townsend
04/04/2019J.
5.00 out of 5
Excellent
Recommendation
Cathy was recommmended to me by one of her previous clients and right from my first interaction with her I could see why. She is professional, knowledgeable, caring and clear. After several years of trying (and failing) to sort out my long term health insurance needs, Cathy sorted it all out. Thank you Cathy for this making this momentous occasion possible. Peter Basile
Review and rating for
Cathy Matz-Townsend
03/28/2019Peter B.
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