Cathy Matz-Townsend

Financial planning, generation consulting, service concept

Cathy Matz-Townsend
51 Reviews i
published (98%)
out of 52 reviews
Contact information
Operating as an independent insurance broker since 1988, with extensive experience in health insurance and financial planning. With the service concept a lifelong support is guaranteed.

Health insurance expert and financial planner for English...

Contact information

Cathy Matz-Townsend
Matz-Townsend Finanzplanung
Hohlweg 9
65366 Geisenheim-Johannisberg
Germany
Directions

Websites

Social Media

Review from 08/14/2023  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Top competencies

Professionalism

4.64 out of 5
11 Reviews

Efficiency

4.60 out of 5
10 Reviews

Customer satisfaction

4.60 out of 5
10 Reviews

51 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
I only have positive things to say about Mrs. Matz-Townsend. She helped me find insurance appropriate for my personal situation. She is very well informed and was able to clarify the meaning of policies as well as address all of my questions and concerns. She was communicative, patient and friendly throughout the process.
Customer review & rating for:
Health Insurance in Germany
08/14/2023Katie O.
5.00 out of 5
Excellent
Recommendation
Cathy helped me with some investments and disability insurance back in 2000. She has provided excellent support in the intervening 23 years. Highly recommended!
Customer review & rating for:
Service at Matz-Townsend Finanzplanung
06/27/2023Patrick Locke
5.00 out of 5
Excellent
Recommendation
Cathy was absolutely amazing and would recommend her to anyone, especially for ex-pats coming from abroad. It can me nerve-racking moving into another country without much knowledge of health care needs. Cathy made the transition for me completely seamless, was always attentive and easily accessible for any questions or needs. I had a medical incident occur outside of Germany and she helped tremendously and took great care for my needs. Would highly recommend her to anyone!
Customer review & rating for:
Health Insurance through Cathy Matz-Townsend
06/24/2023Chad R.
4.67 out of 5
Excellent
Recommendation
Great personal support, very responsive team. Case was submitted and settled in less than 3 days. Go the extra mile to translate any German texts if needed. Effective communication in fluent English. Would recommend for any Expat.
Customer review & rating for:
Service at Matz-Townsend Finanzplanung
04/01/2023Anonymously
5.00 out of 5
Excellent
Recommendation
We had a claim and it was handled extremely timely and well
Customer review & rating for:
Service at Matz-Townsend Finanzplanung
03/30/2023x
5.00 out of 5
Excellent
Recommendation
Always very quick and reliable help as well as clear communication from Ms. Matz-Townsend, highly recommended!
Customer review & rating for:
Health Insurance in Germany
12/12/2022Max
5.00 out of 5
Excellent
Recommendation
Thanks to the independent and sound advice of
Ms. Matz-Townsend, my company is now tailor-made insured. All the necessary changes were taken care of by the broker without any further effort on my part.
What I appreciate most is that I receive quick and competent help when I have questions.
A fire loss last December was handled to my complete satisfaction.
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Customer review & rating for:
Beratung und Betreuung von Cathy Matz-Townsend
12/10/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Cathy Matz-Townsend has been customising insurance products for me and my family for over 15 years while living in Germany and other European countries. Cathy is certainly a positive exception in the world of insurance brokers in Europe: wealth of experience, insightful knowledge about the products on the market, reactive in answering (!) and always got the best deal available on the market for our specific needs. I have recommended Cathy to my family, friends and colleagues and everyone was left positively surprised.
Customer review & rating for:
Health Insurance in Germany
06/02/2022Adrian
5.00 out of 5
Excellent
Recommendation
Cathy goes to great lengths to provide advice and answers for her clients. By choosing her as my sole insurance agent I have saved both time and money. She is extremely knowledgeable and scrupulously fair.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
04/13/2022Leah
5.00 out of 5
Excellent
Recommendation
Cathy Matz-Townsend is a tireless advocate for her clients. She helps where and how she can. Cathy has impressed us greatly with her knowledge, skill and actions. We would always recommend her to others.
Kathleen Mc Clean
Show original
Customer review & rating for:
Consultations with Cathy Matz-Townsend
04/04/2022Kathleen Mc Clean
5.00 out of 5
Excellent
Recommendation
I am so lucky to have found Cathy - as an English speaker in Germany, it was really hard to get understandable information about the many different insurances out there. Cathy helped me find the perfect health insurance, tailored for expats, and I have used her services subsequently for all my other needs like pensions and even dog health insurance. On top of that she is super helpful with information and referrals for doctors and whatever else is needed. I cannot recommend her highly enough - if I could, I would give her 6 stars instead of 5!
Customer review & rating for:
Consultations with Cathy Matz-Townsend
04/04/2022Roné Auret
5.00 out of 5
Excellent
Recommendation
Cathy has impressed with her range of knowledge, which is far beyond just advising on pension schemes. She always researches thoroughly before giving advice so you know you can trust what she presents is accurate and up to date. She also shows great flexibility, as I have changed my requirements, she has always cone up with a new and more suitable plan to suit my changing needs. Cathy communicates in a timely manner, and explains things clearly to ensure good understanding. I highly recommend Cathy, and will happily continue using her services in the future.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
03/31/2022Bri
1.00 out of 5
Poor
- I approached Cathy during Q3 2020, with my personal goal of getting advice for investment before the end of that year
- Even though I started sharing information with her in October 2020, the contract was signed only in February 2021 and only because I pushed her
- During 2021 she spent several hours only to draft a financial plan and discuss about insurances and she never ever talked about what was my main goal when hiring her services
- Last round I was waiting for information from her since September 2021 and only receive her feedback in January 2022, when I requested the quotation of several products which as March 2022 have not yet arrived.

Take away: Long and expensive waste of time. Avoid her services by all means!
Customer review & rating for:
Consultations with Cathy Matz-Townsend
03/25/2022Anonymously
Cathy Matz-Townsend Comment from Cathy Matz-Townsend:
Thank you for taking the time to express your frustration. Your expectations were not fulfilled by me for which I apologize. I have reviewed our processes and set up deadlines for responding to clients in a more timely manner so that this situation never happens again. I wish you all the best going forward. Cathy Matz-Townsend
5.00 out of 5
Excellent
Recommendation
Cathy have already been a real precious help in all those years. Having her by my side on that matter made my days easier. Highly recommend her expertise.
Customer review & rating for:
Health Insurance in Germany
03/24/2022Lucas
5.00 out of 5
Excellent
Recommendation
Cathy is very professionel and helpful. I was in a complicated situation and she helped me through it from beginning till end and made the process easy for me. She's always reachable and a pleasant person to talk to.
Show original
Customer review & rating for:
Health Insurance through Cathy Matz-Townsend
01/28/2022Arvin
5.00 out of 5
Excellent
Recommendation
Cathy helped me navigate a complex set of changes to my insurance coverage. She worked diligently both to provide full information on the options, and to ensure that the choices included all desired coverage at a competitive price. She worked with the vendors until all 'tail-end' issues were smoothly resolved.
Customer review & rating for:
Health Insurance through Cathy Matz-Townsend
10/25/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Cathy provided the clearest explanations we've ever received from a financial advisor, bringing what has often been foggy into clear focus. She helped us make good decisions, establish a solid financial plan and feel secure about our future. There was no pressure, just educational guidance with plenty of choices and options - she quickly established a sense of trust and care. She took us from groping our way through life's financial maze to feeling like we are on a clear path being led by an expert and caring guide. We can absolutely recommend her services and expertise, especially for any expats who may be unfamiliar with the language and the often-arcane financial planning habits, rules and laws in Germany. I would like to specifically add that Cathy and her team went above and beyond, when time was tight, to assist us with establishing customized insurance policies that are right for us - thank you for your excellent support.
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Customer review & rating for:
privater Finanzplanung
01/31/2021Daniel
5.00 out of 5
Excellent
Recommendation
I have known Cathy Matz-Townsend and her husband John Gottseidank for many years. They have not only become warm friends, but have provided me with the best support during the most difficult times. Cathy Matz-Townsend's independence and excellent know-how has made her an outstanding advisor and "by the way" a very, very good friend whom I value beyond measure. She takes as much time as each individual needs for him/herself, weighs all the pros and cons of each individual, i.e. each consultation is individual, subject to the highest safety standards and always focuses only on the best possible advice for each individual.
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Customer review & rating for:
privater Finanzplanung
12/28/2020Lucia
5.00 out of 5
Excellent
Recommendation
Cathy is incredibly knowledgable and answered all of my many questions promptly and in detail. She obtained us a very good health insurance contract which exceeded our expectations, despite our somewhat awkward circumstances. Highly recommended!
Customer review & rating for:
Consultations with Cathy Matz-Townsend
11/17/2020Richard
5.00 out of 5
Excellent
Recommendation
Cathy has been incredibly helpful to me as I searched for private insurance in Germany. She was always available to walk me through options as I first selected a plan and helped me choose a fantastic plan. She remained available to help me with my plan when I had challenges making claims including a major claim for an unscheduled surgery I had while on a holiday. I could not possibly recommend her more. A true expert, patient, always available and helpful. She is surely among the best providing this service in Germany and is particularly helpful to a non-German speaking expat navigating healthcare issues in Germany for the first time.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
11/12/2020Stephen
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* All reviews and experiences about Cathy Matz-Townsend are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/06/2019  |  Last update: 08/18/2023   |  Report profile

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