Cathy Matz-Townsend

Financial planning, generation consulting, service concept

Cathy Matz-Townsend
4.87 out of 5
Excellent
43 Reviews
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Operating as an independent insurance broker since 1988, with extensive experience in health insurance and financial planning. With the service concept a lifelong support is guaranteed.

Health insurance expert and financial planner for English...
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Contact information

Cathy Matz-Townsend
Matz-Townsend Finanzplanung
Hauptstr. 175
65375 Oestrich-Winkel
Germany
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Opening hours

Websites & Profiles

98% Recommended
5 stars 41
3 stars 0
2 stars 0
1 star 1
Quality
Value
Services
Implementation
Consulting
Customer service
Excellent (4.88)
Cost-performance ratio
Excellent (4.84)
Top competencies

Professionalism

4.56 out of 5
9 Reviews

Efficiency

4.50 out of 5
8 Reviews

Customer satisfaction

4.50 out of 5
8 Reviews

43 Reviews on ProvenExpert.com

4.87 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Cathy Matz-Townsend has been customising insurance products for me and my family for over 15 years while living in Germany and other European countries. Cathy is certainly a positive exception in the world of insurance brokers in Europe: wealth of experience, insightful knowledge about the products on the market, reactive in answering (!) and always got the best deal available on the market for our specific needs. I have recommended Cathy to my family, friends and colleagues and everyone was left positively surprised.
Customer review & rating for:
Health Insurance in Germany
06/02/2022Adrian
5.00 out of 5
Excellent
Recommendation
Cathy goes to great lengths to provide advice and answers for her clients. By choosing her as my sole insurance agent I have saved both time and money. She is extremely knowledgeable and scrupulously fair.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
04/13/2022Leah
5.00 out of 5
Excellent
Recommendation
Cathy Matz-Townsend is a tireless advocate for her clients. She helps where and how she can. Cathy has impressed us greatly with her knowledge, skill and actions. We would always recommend her to others.
Kathleen Mc Clean
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Customer review & rating for:
Consultations with Cathy Matz-Townsend
04/04/2022Kathleen Mc Clean
5.00 out of 5
Excellent
Recommendation
I am so lucky to have found Cathy - as an English speaker in Germany, it was really hard to get understandable information about the many different insurances out there. Cathy helped me find the perfect health insurance, tailored for expats, and I have used her services subsequently for all my other needs like pensions and even dog health insurance. On top of that she is super helpful with information and referrals for doctors and whatever else is needed. I cannot recommend her highly enough - if I could, I would give her 6 stars instead of 5!
Customer review & rating for:
Consultations with Cathy Matz-Townsend
04/04/2022Roné Auret
5.00 out of 5
Excellent
Recommendation
Cathy has impressed with her range of knowledge, which is far beyond just advising on pension schemes. She always researches thoroughly before giving advice so you know you can trust what she presents is accurate and up to date. She also shows great flexibility, as I have changed my requirements, she has always cone up with a new and more suitable plan to suit my changing needs. Cathy communicates in a timely manner, and explains things clearly to ensure good understanding. I highly recommend Cathy, and will happily continue using her services in the future.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
03/31/2022Bri
1.00 out of 5
Poor
- I approached Cathy during Q3 2020, with my personal goal of getting advice for investment before the end of that year
- Even though I started sharing information with her in October 2020, the contract was signed only in February 2021 and only because I pushed her
- During 2021 she spent several hours only to draft a financial plan and discuss about insurances and she never ever talked about what was my main goal when hiring her services
- Last round I was waiting for information from her since September 2021 and only receive her feedback in January 2022, when I requested the quotation of several products which as March 2022 have not yet arrived.

Take away: Long and expensive waste of time. Avoid her services by all means!
Customer review & rating for:
Consultations with Cathy Matz-Townsend
03/25/2022Anonymously
Cathy Matz-Townsend Comment from Cathy Matz-Townsend:
Thank you for taking the time to express your frustration. Your expectations were not fulfilled by me for which I apologize. I have reviewed our processes and set up deadlines for responding to clients in a more timely manner so that this situation never happens again. I wish you all the best going forward. Cathy Matz-Townsend
5.00 out of 5
Excellent
Recommendation
Cathy have already been a real precious help in all those years. Having her by my side on that matter made my days easier. Highly recommend her expertise.
Customer review & rating for:
Health Insurance in Germany
03/24/2022Lucas
5.00 out of 5
Excellent
Recommendation
Cathy is very professionel and helpful. I was in a complicated situation and she helped me through it from beginning till end and made the process easy for me. She's always reachable and a pleasant person to talk to.
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Customer review & rating for:
Health Insurance through Cathy Matz-Townsend
01/28/2022Arvin
5.00 out of 5
Excellent
Recommendation
Cathy helped me navigate a complex set of changes to my insurance coverage. She worked diligently both to provide full information on the options, and to ensure that the choices included all desired coverage at a competitive price. She worked with the vendors until all 'tail-end' issues were smoothly resolved.
Customer review & rating for:
Health Insurance through Cathy Matz-Townsend
10/25/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Cathy provided the clearest explanations we've ever received from a financial advisor, bringing what has often been foggy into clear focus. She helped us make good decisions, establish a solid financial plan and feel secure about our future. There was no pressure, just educational guidance with plenty of choices and options - she quickly established a sense of trust and care. She took us from groping our way through life's financial maze to feeling like we are on a clear path being led by an expert and caring guide. We can absolutely recommend her services and expertise, especially for any expats who may be unfamiliar with the language and the often-arcane financial planning habits, rules and laws in Germany. I would like to specifically add that Cathy and her team went above and beyond, when time was tight, to assist us with establishing customized insurance policies that are right for us - thank you for your excellent support.
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Customer review & rating for:
privater Finanzplanung
01/31/2021Daniel
5.00 out of 5
Excellent
Recommendation
I have known Cathy Matz-Townsend and her husband John Gottseidank for many years. They have not only become warm friends, but have provided me with the best support during the most difficult times. Cathy Matz-Townsend's independence and excellent know-how has made her an outstanding advisor and "by the way" a very, very good friend whom I value beyond measure. She takes as much time as each individual needs for him/herself, weighs all the pros and cons of each individual, i.e. each consultation is individual, subject to the highest safety standards and always focuses only on the best possible advice for each individual.
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Customer review & rating for:
privater Finanzplanung
12/28/2020Lucia
5.00 out of 5
Excellent
Recommendation
Cathy is incredibly knowledgable and answered all of my many questions promptly and in detail. She obtained us a very good health insurance contract which exceeded our expectations, despite our somewhat awkward circumstances. Highly recommended!
Customer review & rating for:
Consultations with Cathy Matz-Townsend
11/17/2020Richard
5.00 out of 5
Excellent
Recommendation
Cathy has been incredibly helpful to me as I searched for private insurance in Germany. She was always available to walk me through options as I first selected a plan and helped me choose a fantastic plan. She remained available to help me with my plan when I had challenges making claims including a major claim for an unscheduled surgery I had while on a holiday. I could not possibly recommend her more. A true expert, patient, always available and helpful. She is surely among the best providing this service in Germany and is particularly helpful to a non-German speaking expat navigating healthcare issues in Germany for the first time.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
11/12/2020Stephen
5.00 out of 5
Excellent
Recommendation
AAfter 11 years in Germany with non-compliant insurance, Cathy Matz-Townsend was able to get us into the Basis system with Barmenia. I first found out about the problem and solution to our health insurance issue with an article Cathy posted onto the Internet. It was such a clear, helpful analysis of the healh insurance rquirements and the way foreigners could comply with the German law, that we were no longer confused by the rather complicated rules and regulations. She was even more helpful when we were speaking directly to her by telephone. Cathy is so experienced that she could tell us about the process, step by step, and even how long to allow for the insurance company to respond through each step. After such a positive, 5 star experience with Cathy, we are speaking with her husband John Townsend about our investments.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
11/05/2020Robert & Marty MacDonald
5.00 out of 5
Excellent
Recommendation
A true professional in every sense of the word!!! She is kind, very informative and promptly replies to all questions we have about the services. I highly recommend!!
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Customer review & rating for:
Cathy Matz-Townsend
10/21/2020JDS
5.00 out of 5
Excellent
Recommendation
Cathy is honest, knowledgeable, patient and helpful when my husband and I were looking for private health insurance options that suits our lifestyle. A great communicator who is able to break down and explain technical insurance concepts and options clearly. Her after care customer service, advise and help with insurance claims are much appreciated.
Customer review & rating for:
Consultations with Cathy Matz-Townsend
09/02/2020K Tan & T Heck
5.00 out of 5
Excellent
Recommendation
Cathy is a consumate professional, knows her business and provides prompt, excellent service. She and her staff speak excellent English, which is important for an expat trying to navigate the German Health insurance environment. She was always responsive to my queries in a most timely manner, with excellent advice, and a better product than what my company originally arranged for me. I have since recommended her to several of my colleagues and will continue to do so.
Customer review & rating for:
Cathy Matz-Townsend
07/31/2020George
4.80 out of 5
Excellent
Recommendation
Very helpful and always responds quickly
Customer review & rating for:
Service von Matz Townsend Finanzplanung
04/29/2020David Knakkergaard
5.00 out of 5
Excellent
Recommendation
I have been working with Cathy Matz-Townsend for more than 15 years and her service and support has been always excellent. Whether in the area of car, life or house insurance or for medical or personal liability insurance her advice was quick and effective, striking the perfect balance between policy benefits and cost of the premium. Most important, in the number of occasions when I had an issue (robbery at home, small fire, broken lamps in accidents, new car..), I always got an immediate response with a simple input to be given and she and her team took care of all the sometimes cumbersome paper work and the insurance companies responded quickly and to the full agreed deliverables. For non-German speakers this is in particular of much value added. to sum up, I recommend Cathy's excellent service to anyone who would like to be very well covered for the best price/quality ratio and knowing that if the wrong event happens, no worries as insurances will respond quickly and as agreed without you taking care of any heavy admin work!!!
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Customer review & rating for:
Service von Matz Townsend Finanzplanung
04/14/2020Remigio
5.00 out of 5
Excellent
Recommendation
We are very grateful to have received advice and support from Ms. Matz-Townsend in a very complex insurance situation.
Her advice was not only extremely competent, excellently researched and correspondingly helpful, but also characterized by a caring and empathy that additionally touched us very much.
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Customer review & rating for:
Cathy Matz-Townsend
01/09/2020Silke
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All reviews and experiences about Cathy Matz-Townsend are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/06/2019  |  Last update: 06/02/2022   |  Report profile

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