crusz Berlin

Wedding dresses, evening dresses, prom dresses, men's suits

Contact information
Be unique, be yourself, #seicrusz ! With this guiding principle we help our customers from all over Germany for over 12 years to the perfect outfit for every occasion. Wedding dresses, evening dresses, prom dresses, men's suits and matching...

Contact information

crusz Berlin
Spittelmarkt 11-12
10117 Berlin
Germany
Directions

Contact person
Dirk Pfeiffer

Opening hours

Friday 10:00 am-07:00 pm

Websites & Profiles

80%
Recommended
on ProvenExpert.com
Good (4.36)
Cost-performance ratio
Good (4.12)
Top competencies

Waiting times

4.00 out of 5
4 Reviews

Wheelchair accessibility

3.75 out of 5
4 Reviews

Location

3.75 out of 5
4 Reviews

35 Reviews on ProvenExpert.com

4.42 out of 5
Good
5.00 out of 5
Excellent
Recommendation
We came by chance to CRUZS. Both my partner and I have found u each two outfits for our now unfortunately postponed wedding. I even picked up a third evening dress 😄. They have such incredible stuff 😍, a true paradise. Since we are not from Berlin, the entire team has done everything so that I can take everything immediately with the second change. Super dear staff, competent advice, a little champagne before or after. It couldn't have been more perfect. A big thank you to the entire team u especially to my Desirée - as if she could read me 🥰. Thanks Crusz 🙏🏻✨
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Customer review & rating for:
crusz Berlin
12/01/2021Susanna ✨.
5.00 out of 5
Excellent
Recommendation
Two weeks before the wedding, the dressmaker messed up the skirt on the original dress (bought elsewhere). We got an appointment at Crusz super fast and Sofia's advice was insane! She knew exactly what the bride wanted and picked out the perfect dresses. Together with the dressmaker, the perfect dress was fitted the same day and we were able to take it right away. So much kindness and expertise on the Crusz team is awesome. We are very happy that we found the perfect wedding dress here.
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Customer review & rating for:
crusz Berlin
10/02/2021Anonymously
crusz Berlin Comment from crusz Berlin:
Hurrah, we are HUGE happy that we could help. Thank you from the bottom of our hearts for this great feedback!
5.00 out of 5
Excellent
Recommendation
Top advice, very friendly people in sales.

Have rarely been treated so friendly and consultative in the store. Top suits for any occasion.
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Customer review & rating for:
crusz Berlin
08/08/2021S.
crusz Berlin Comment from crusz Berlin:
We are really happy about this great feedback! Thank you from the bottom of our hearts!
4.00 out of 5
Good
Recommendation
I had bought a prom dress in April. Unfortunately, the color of the dress has rubbed off on my skin when I had my senior prom. I then called Crusz and went to Berlin. There I was again very nice reception and I was credited a voucher worth my dress, as a great compensation. :)
Thank you! :)
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Customer review & rating for:
crusz Berlin
06/21/2021J.
crusz Berlin Comment from crusz Berlin:
We are pleased that we were able to clarify this. In principle, something like this simply can not happen and it annoys us that the dress has rubbed off. In the end, we are always dependent on the professional, high-quality work of our manufacturers and suppliers. Now we have to check and rap the manufacturer on the knuckles... In any case, we are already looking forward to the next visit with us! Many kind regards from Spittelmarkt.
5.00 out of 5
Excellent
Recommendation
We picked up the dream wedding dress and matching suit on Friday, it was again an experience. With so much kindness from Julia we were taken care of, last changes were done immediately. Since the store is a feast for the eyes, two more dresses caught my eye, I was also allowed to try these in peace, then bought them both. There are simply dresses there that you don't see elsewhere. The relaxed atmosphere makes it an experience. It was also great that Claudia Pfeifer personally said "hello", despite all the work, we felt that as a great appreciation.
When we are back in Berlin, we will be happy to come by again! Thank you all, you are really great!
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Customer review & rating for:
crusz Berlin
06/20/2021E. H.
crusz Berlin Comment from crusz Berlin:
We are really HUGELY happy from the bottom of our hearts about this feedback and are already looking forward to the next visit with us! Best regards from the entire crusz team.
3.20 out of 5
Average
I found a beautiful dress and paid about 600€ for it. Now that I have seen the dress at various sellers for about 300€ I regret the purchase very much. A slight surcharge in the store happens but 300€ surcharge is brazen.
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Customer review & rating for:
crusz Berlin
06/11/2021Anonymously
crusz Berlin Comment from crusz Berlin:
Hello, and first of all sorry for the delayed feedback. Please be sure to get back to us directly. We would really be super happy to clarify this. We work in principle with fair and transparent prices and would really like to find out what model it should be here. The best thing to do is to call us at 03096080500. Best regards from Spittelmarkt
5.00 out of 5
Excellent
Recommendation
I was taken care of by Tommy and it was really wonderful. I found my dream dress so quickly. The consultation was really great. Tommy was always on hand without being pushy. I definitely want to come back and I am already looking forward to my next visit !
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Customer review & rating for:
crusz Berlin
04/10/2021J.
4.40 out of 5
Good
Recommendation
We got Cruzs recommended by our friends and that's why we went to Berlin. The reception was friendly and nice. My husband bought a great suit. The advice in the men's department was professionally excellent, very friendly and competent. Many thanks for that.
The dresses are unfortunately not always available in all sizes and I chose a dress that was unfortunately 1 size too big for me. There was only this one left of this model. In the in-house tailoring it was changed and a few days later we could come to the fitting. It had to be touched up again, which the seamstress did for me immediately, then it fit and I could take my dress then also immediately and we did not have to go to Berlin again. Many thanks
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Customer review & rating for:
crusz Berlin
03/28/2021Anonymously
crusz Berlin Comment from crusz Berlin:
We thank you very much for the detailed assessment and feedback. We are very pleased that you have found what you are looking for and we wish you much pleasure and beautiful moments in your crusz outfits. Many kind regards from Spittelmarkt, crusz team
5.00 out of 5
Excellent
Recommendation
Laura has advised and cared for us very competently and lovingly. My girlfriends and I felt very comfortable.
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Customer review & rating for:
crusz Berlin
10/17/2020Anonymously
crusz Berlin Comment from crusz Berlin:
Hello and thank you very much for the great feedback! We are really happy about it and send our love!
5.00 out of 5
Excellent
Recommendation
The personal reception today was great, you were completely picked up in the world of the bride, the excitement was taken away and we felt very comfortable.
The care was very customer-oriented from start to finish and you felt well advised.
A big thanks to Sofiya :) she is very competent and gave us a great morning.
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Customer review & rating for:
crusz Berlin
10/10/2020Melanie S.
crusz Berlin Comment from crusz Berlin:
Oh how wonderful! We are all really happy about this great feedback! From the bottom of our hearts thank you for the review and the extra time invested for it! We send many love greetings from the Spittelmarkt!
1.98 out of 5
Fair
Sorry to say so, but: Impossible store!
Although very nice dresses and good selection, possibly even competent staff, but one was quite pushed when buying a dress. Everything had to go according to the plan of the Crusz team. With a kind of bribe that for a 5 star rating on Google you had to create and prove on the spot, you still got a bag for free. Smart idea to get good reviews. The final price, however, seemed as if you had packed the price of the free bag on the dress. Well, we bought anyway.
After traveling over 500 km just for this dress and unfortunately only a short stay in Berlin and at Crusz then came but at home the disappointment, which had not noticed in the poor light of the store and under the time pressure.
Some errors on the dress itself, as well as the change made at Crusz in their own tailor shop then quickly caused a bad mood. On the phone we were then assured of a solution to the problems.... Of course, they wanted to continue to look professional. In reality, unfortunately, this solution never came. The answer of Crusz to the errors on the dress: The errors would not come from you, so in good German the insinuation I would have caused them myself or even worn the dress and you would have arisen, which is of course not the case. Your solution: You should come back with the dress. Unfortunately, not so easy because the journey of over 500 km to Berlin one does not take times so evenly again on itself. And above all, who pays the cost of the trip, to then probably on the spot again have to hear that they can unfortunately do nothing. Unfortunately, you had no understanding for that.
From a partial refund of the purchase price, even if it were only 50 € or similar, as compensation, the team has probably unfortunately not heard anything. In service, other stores are much more accommodating and friendly than Crusz Berlin... and before the question comes: Yes we were with you at Spittelmarkt and not elsewhere. The evaluation is already correct here!
From me there is therefore no recommendation. Although beautiful clothes, but very unfriendly staff and the worst service in case of problems.
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Customer review & rating for:
crusz Berlin
04/16/2020S.
crusz Berlin Comment from crusz Berlin:
Hi Sophie, or Tim like on other review portal? We're a little confused as we don't have a real complaint at the moment that matches your reviews. It all sounds a little bit strange to us. We never push anyone and there are no fantasy prices or bad service with us. Such business behavior is not our style. Our customers come first. We offer reliable and honest service. We have to smile a little at the accusation of "bribery". We have no need for bought ratings. Of course, we also have our transparently formulated limits regarding complaints and services in order to protect our business and to remain fair to other customers - we have already experienced the wildest stories with over 12 years of business experience ;-) Should there be any dissatisfaction in your case, we would be happy to hear from you directly so that we can clarify any misunderstandings. Best regards from Spittelmarkt, Sandra (crusz team)
1.20 out of 5
Poor
After some time distance I now also take the time for a review of crusz. I had been recommended the store and you know it through good publicity.
I was there with my sister, maid of honor, mom and grandma and we were in a small separée, which looked very nice, with champagne and a small candy étagère. So the first impression was first very good, even if the store seemed a tiny bit too crowded to me. At such an important appointment, you are a bit excited and want individual attention and a nice experience.
However, I did not like the consultation at all. I felt Farah didn't listen to what I wanted at all. Sure I was open to trying other things and listening to the -assumed- expert, but if I make it clear from the beginning that I would like something with sleeves, it would be nice to get a dress with sleeves to try on at some point (just one example of several).
Already at the beginning it was made clear to me that I should look at the dresses from size 42/44, because you have to get ME (normally size 40) somewhere in.
Unfortunately, the dresses were all not so particularly advantageous; in other stores this was completely different. Now I'm not the skinny model bride with size 40, but in such a store like crusz I already assume that you can see what might suit the bride and what rather not (by the way, has worked quite differently with the competition). Qualitatively, the dresses were also definitely not the best I've seen and the price-performance ratio has not been right at all.
I felt at some point not at all comfortable and was also glad when the "consultation" appointment was over. I got a little stuck on one dress, which was over my budget though. Farah totally pushed me to take it and was able to accommodate me "just today" so and so much in price. This "sale" pressure may work for some, for me it made the beautiful event uncomfortable. If I can be accommodated in price, why only now and not in 24 hours after sleeping on it? I decided against it and in hindsight I am very happy about it! I then found my dream dress somewhere else, combined with a beautiful bridal trial experience and really good, competent, individual and loving advice. I was sadly lacking that at crusz! I'm just glad that crusz was not the only or first bridal store, otherwise I would have been very disappointed.
Overall, the staff was unfortunately very arrogant and buffoonish and made us feel like we weren't good enough for their store. We did not feel welcome. Every utterance on our part was judged with a suspicious look. We simply did not feel comfortable. And for that we had to pay another 40€ consultation fee. Too bad.
Photographing is unfortunately also expressly not desired there, that is however with some (not all) in such a way.
From us there is therefore a big thumbs down. Not recommendable! The precious time and also the 40 € for the "consultation" rather invested elsewhere, Berlin has enough other, better stores.

And: I waive the comment of the CRUSZ team (Sandra)! Before we are asked whether we were in the right store: Yes, we were! Spittelmarkt 11-12, Berlin. I live here, I know my way around ;)
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Customer review & rating for:
crusz Berlin
04/05/2020Anonymously
crusz Berlin Comment from crusz Berlin:
Hello Nina, Sandra here :-) When I hear my name, I have to report directly, of course ;-) - Or rather, I'm getting a bit wary of your review. I honestly don't want to accuse you of anything and we take absolutely every feedback to heart, as we want to improve and reviews in principle have a direct impact on every company. After many years of responding to reviews on an almost daily basis, I'm sorry to say that yours makes my ears prick up for other reasons. Including the same rating on two portals in parallel, your rating includes all the keywords that for a long time have always been related to slightly strange business behavior of our competitors: Less good quality, pressured, arrogant, photography forbidden, no feedback from us, no "super skinny model". These are all things that in no way apply to our behavior and service towards our customers. Of course, it can happen that someone does not feel comfortable with us. Preferences and expectations are always different, so it's great that Berlin has the right store for every bride. And we also make mistakes sometimes. Clearly we wouldn't have been around for over 12 years if we were arrogant, pressured customers, or looked at a standard size 40 from the side. If your review is really from the heart, I would like to honestly apologize for questioning it a bit here. Or maybe it's just a really weird coincidence and we didn't manage to make you happy. In any case, we're happy for you that you found what you were looking for elsewhere and wish you a wonderful wedding celebration from the bottom of our hearts. Many greetings, Sandra (crusz team)
4.74 out of 5
Excellent
Recommendation
My individual consultation was fantastic. All my wishes were considered and fulfilled.
It was a pleasant atmosphere and I found MY dress. THANKS CRUSZ
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Customer review & rating for:
crusz Berlin
03/28/2020M.
crusz Berlin Comment from crusz Berlin:
From the bottom of our hearts, THANK YOU for this wonderful feedback, which helps us tremendously, especially now, not to let our heads hang down. Thank you for the time invested in giving us a smile. We are honestly happy that our service was so well received. All the best and many greetings from the entire crusz team
5.00 out of 5
Excellent
Recommendation
I was with my girlfriend for a fitting at cruzs. Both for wedding dresses and evening dresses. We had a super lovely and helpful saleswoman. Her name was Sofia. She tried to fulfill our every wish and gave very professional and honest advice.
Can only recommend the store!!!
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Customer review & rating for:
crusz Berlin
02/24/2020Anonymously
crusz Berlin Comment from crusz Berlin:
We thank you from the bottom of our hearts for this great feedback and the extra time invested! We are very happy about the recommendation and send greetings from the Spittelmarkt, crusz team.
5.00 out of 5
Excellent
Recommendation
There is a very large selection in different price segments. The advice is prudent, competent and extremely patient. I will be happy to come again.
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Customer review & rating for:
crusz Berlin
02/22/2020Anonymously
crusz Berlin Comment from crusz Berlin:
Thank you very much for the great feedback! We are honestly very happy about it and also thank you for the invested time to give us a positive feedback! Many greetings from Spittelmarkt, crusz team
5.00 out of 5
Excellent
Recommendation
I had very little time and got a dream dress including some alterations. I am very excited and was very happy about the consultation! The dress is a dream and I am happy
, but to have decided for a new dress from Cruz. Thank you to the team! Corinna JG
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Customer review & rating for:
crusz Berlin
02/21/2020Corinna J.
crusz Berlin Comment from crusz Berlin:
Thank you very much for this wonderful review! We are very happy that our service was well received and that we had the perfect dress there! Thank you very much also for the invested time to give us such a great feedback. Best regards from Spittelmarkt, crusz team
5.00 out of 5
Excellent
Recommendation
Absolutely great store and super advice.
Customer satisfaction is the number one priority. I definitely recommend the store and will be happy to come back.
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Customer review & rating for:
crusz Berlin
02/17/2020Anonymously
crusz Berlin Comment from crusz Berlin:
From the bottom of our hearts a big thank you for this terrific feedback and the invested time! We are honestly very much looking forward - also to the next visit with us :-) Best regards from Spittelmarkt!
2.41 out of 5
Fair
The selection is great, but : when the customer's asking price, the dresses are brought with the highest price, the prices are "unattractive" with 95ct or even 99ct behind the decimal point (tasteless for this price range !), the time is too tightly measured and the saleswoman under time pressure - this shows : business, business, business - for the bride it is unpleasant ; the fitting, for which 39Euro are demanded right at the beginning!!! They will be refunded if you buy a dress and still it is outrageous because...what are the employees there for? The fitting takes place in poorly lit "booths" that are much too small (although the store could offer enough daylight and space, really incomprehensible!).
If you have the dream dress, it paid in full, and it is necessary to shorten (ALL dresses are extremely overlong) you are asked with curt friendliness by the "boss" to make a quick new appointment and only between Monday and Friday...!!! No understanding for the brides who are working and live hundreds of kilometers away !!!
The first change, which costs as MINIMUM 200Euro (scandalous),does not fit? one must of course come again and..it is demanded each time 50Euro in addition !!!! Of course, the dressmaker has no fault. etc...etc.. Long live the BUSINESS ! Sure, what should a bride do ? Change it yourself ? It is out of proportion - a real cheek ! So : take off again, take train again and...pay more and more.
In short, we are outraged and sad, because you will always associate with this beautiful dress unpleasant experiences.
Conclusion: the brothers and sisters will not be customers of Crusz and we will report our experience to acquaintances.
WEDDING GRIEF.
Remember: pride comes before the fall...
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Customer review & rating for:
crusz Berlin
02/11/2020Anonymously
crusz Berlin Comment from crusz Berlin:
Feedback with a lot of displeasure, which we of course take very seriously. We have the honest claim to make our customers happy. A few basic things here again in advance: Our bridal consultations last on average relaxed 1.5h. This period has grown from over 12 years of experience and can be extended at any time by another follow-up appointment. We do not rush, the occasion and the selection is too unique and important. It is a pity that our lovingly designed separees did not please you. Our consultation fee has grown from experience and is explained in detail and transparently on our website and when making an appointment by phone :-) Our prices are calculated fairly and transparently. Even if in this case our service was perceived differently: especially with the change costs we are always 100% transparent and discuss in detail before the changes all possibilities and concrete costs. There is no minimum here. Every dress, every alteration request is different and is calculated according to cost. We are happy to discuss this again in detail to clarify any obvious misunderstandings. It is important to us to clarify ambiguities and expectations, clearly our service seems to reach limits here that we would like to explore. Also because we are a bit surprised with regard to some of the annoyances described here; so far we have always found a flexible and good solution for changing appointments for customers outside Berlin - of course always within our possibilities, including opening hours and appointments of other customers. So feel free to call us again directly, so that we can solve the pent-up dissatisfaction together. Kind regards from Spittelmarkt, crusz team
5.00 out of 5
Excellent
Recommendation
We had very good advice and quickly found what we were looking for.
Ute and Milena
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Customer review & rating for:
crusz Berlin
02/08/2020N.
crusz Berlin Comment from crusz Berlin:
Dear Ute and Milena, we thank you very much for this great feedback and are very happy that you felt comfortable with us! Thank you very much for the time you took especially for the evaluation! Best regards from Spittelmarkt, your crusz team
5.00 out of 5
Excellent
Recommendation
I was on Saturday at the dear Mrs. Moritz in Crusz and have felt very comfortable from the first minute with her. I was so far in 3 bridal stores and nowhere I was so friendly and competent advice! You could tell right away that she loves her job, if not lives it.
Through her help and commitment I found my dream dress and that was such an emotional moment for us that even Mrs. Moritz lost a few tears. So very big praise to the Cruszteam and especially my great consultant! Keep up the good work. Best regards Kathleen
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Customer review & rating for:
crusz Berlin
01/19/2020K.
crusz Berlin Comment from crusz Berlin:
Dear Kathleen, please excuse the late feedback! We are very happy that you took the time to write us a review and of course we are even happier that you found your dream dress with us! It means a lot to us that you felt so comfortable with us! Many love greetings to you, your crusz team
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All reviews and experiences about crusz Berlin are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/29/2018  |  Last update: 08/03/2022   |  Report profile

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