ProvenExpert.com

Evaluation marketing & customer satisfaction analysis

ProvenExpert.com
TOP RECOMMENDATION 2024
4.50 out of 5
Excellent
5,648 Reviews
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The ideal solution for your referral marketing: For more confidence, customers & sales.

With ProvenExpert.com you get the feedback from your customers and present your entire customer evaluations from all platforms in one single rating...
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Contact information

ProvenExpert.com
Quedlinburger Straße 1
10589 Berlin
Germany
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Contact person
Remo Fyda

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97% Recommended
5 stars 3,153
4 stars 1,543
3 stars 283
2 stars 34
1 star 34
Possible applications
Functions
Transparency
Privacy
Value
Customer service
Excellent (4.54)
Cost/Benefit
Good (4.38)
Top competencies

Measure of satisfaction

4.61 out of 5
956 Reviews

Customer feedback

4.49 out of 5
992 Reviews

Creates confidence

4.53 out of 5
959 Reviews

5,047 Reviews on ProvenExpert.com

4.51 out of 5
Excellent
1.00 out of 5
Poor
Spam
Customer review & rating for:
ProvenExpert
22/07/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear Reviewer,

We are very sorry to hear that you've had an unpleasant experience that prompted you to label it as "spam." This is quite concerning, and we take such feedback seriously. We want to assure you that our intention is to provide valuable and relevant communication to our users.

We would like to understand and resolve the issue you've encountered. If possible, please contact us at support@provenexpert.com with more details so we can take appropriate corrective measures.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

Best regards,
The ProvenExpert team
5.00 out of 5
Excellent
Recommendation
Hello ,
Thank you for this opportunity to try myself out on a different platform
Best regards
Peace
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Customer review & rating for:
Online Demo von ProvenExpert.com
15/07/2024Friedens
ProvenExpert.com Comment from ProvenExpert.com:
Dear customer,

Thank you for taking the time to share your positive experience with us! We are very pleased that we were able to give you the opportunity to try out and express yourself on our platform.

Your feedback is very valuable to us. If there is anything else we can do to improve your experience, please do not hesitate to contact us.

Yours sincerely,
Your ProvenExpert Team
3.60 out of 5
Good
Recommendation
Unfortunately, the support has become a bit "worse" - especially the accessibility - a pity.
Show original
Customer review & rating for:
ProvenExpert
15/07/2024Harzer Antriebstechnik GmbH, Marcus Warlich
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Warlich,

Thank you for your feedback and for bringing this to our attention. We sincerely apologize that our support did not meet your expectations, as we know how important accessibility is for our users.

We will take immediate action to resolve the accessibility issue and improve the quality of our support.

If you have any further concerns or need assistance, please do not hesitate to contact us directly.

Thank you for choosing us and we greatly appreciate your constructive review.

Yours sincerely,
Your ProvemExpert Team
5.00 out of 5
Excellent
Recommendation
I am very happy with the quality of the accounts and the customer service is just great. When problems arise, they are solved quickly. Thank you very much, followershive.
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Customer review & rating for:
ProvenExpert
12/07/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear customer,

We are very pleased with your review! It is nice to know that you are satisfied with the quality of our customer service.

Thank you very much for your kind words. Should you encounter any further problems or have any questions, we are always here for you.

Yours sincerely,
Your ProvenExpert team
1.00 out of 5
Poor
Recommendation
Canceled the contract within the 21-day trial period on 25.3.2024. Received confirmation that I will get my money back. Not transferred back until then. Received no reply to my emails. Letter addressed to the Swiss company address could not be delivered. All highly suspect. I actually fell for Oliver Schacke's nonsense. He doesn't seem to stand behind what he says.
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Customer review & rating for:
Kundenbewertungen mit / Customer reviews with ProvenExpert.com
09/07/2024Simone Düsseldorf
5.00 out of 5
Excellent
Recommendation
Particularly satisfied
Show original
Customer review & rating for:
Proven Expert
09/07/2024Friedens
ProvenExpert.com Comment from ProvenExpert.com:
Dear Ms. Hovhannisyan,

Thank you very much for your evaluation and your concise but meaningful statement.

Should you require further assistance or have any suggestions, please do not hesitate to contact us.

With kind regards,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
The partnership with ProvenExpert was a real win! More visibility and authenticity - a real plus for our image. Special thanks to Veronica De Odorico who always supports us with the optimization!
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Customer review & rating for:
Proven Expert
05/07/2024Luca Mazza - consurio AG
ProvenExpert.com Comment from ProvenExpert.com:
How do you do?

Thank you for your review. We are pleased to know that you are so satisfied.

We are constantly working to improve our services and it is feedback like yours that motivates us. Should you need any assistance or want to share more about your experience, please do not hesitate to contact us. Here's to your continued success and growth!

Yours sincerely
Your ProvenExpert team
2.80 out of 5
Average
I feel that having all the reviews moderated by the company before they are published undermines the transparency of the reviews and ratings. Realising this as an end user would probably cause me not to trust the platform. I imagine some companies would publish both good and bad reviews but I suspect most would only allow the good ones through.
Customer review & rating for:
ProvenExpert
04/07/2024James Morrison
ProvenExpert.com Comment from ProvenExpert.com:
Hi James,

Thank you for taking the time to share your concerns with us. We understand that transparency is crucial for trust, especially when it comes to reviews and ratings. We do have a process in place to encourage the publication of all reviews.

When a new review is received a profile owner has 72 hours to publish a review. If this is not done then the star rating is removed from the profile and rating seals and any awards received will be hidden. This encourages profile owners to publish negative reviews and enables profile visitors to see at a glance if the business is being transparent.

If you have any further suggestions or require more clarity on our moderation process, we encourage you to reach out to us directly. We are committed to creating a trustworthy and user-friendly experience and are always looking for ways to improve.

Best regards
The ProvenExpert team
5.00 out of 5
Excellent
Recommendation
We are very satisfied with Proven Expert. The platform is very user-friendly and the reviews are real and authentic. It is very important for us to receive feedback from customers after completing an order. This is the only way we can continue to optimize ourselves and our service.
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Customer review & rating for:
Proven Expert
13/06/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Schäfer,

Thank you very much for your feedback! It's great to know that you find Proven Expert user-friendly and that it helps you to understand your customers' insights.

We appreciate your commitment to continuous improvement and are happy to be a part of this journey. If you have any suggestions or need further support, please feel free to contact us.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
ProvenExpert's ease of use and transparent evaluation procedures have made it easier for us to gain and maintain the trust of our customers. An indispensable tool for any growing business!
Show original
Customer review & rating for:
Proven Expert
11/06/2024Kundengewinnungslabor AS GmbH & Co. KG
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Schneider,

Thank you for your review. We are pleased to know that we can help you build trust with your customers.

We are constantly working to improve our services and it is feedback like yours that motivates us. Should you need support or want to share more about your experience, please do not hesitate to contact us. Here's to your continued success and growth

Yours sincerely
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
Problem described by e-mail, problem was recognized, fixed and the e-mail answered. Everything was resolved within a few hours. Very good service.
Show original
Customer review & rating for:
Service
04/06/2024Schreiner Praxis-Seminare
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you very much for your feedback.

We are very pleased to be able to support you in your daily routine and will be happy to answer any questions you may have.

Best regards
Your ProvenExpert Team!
5.00 out of 5
Excellent
Recommendation
Really impressed great platform. I will recommended again!
Customer review & rating for:
ProvenExpert
31/05/2024Robinson Paul
ProvenExpert.com Comment from ProvenExpert.com:
Dear Robinson,

Thank you so much for your review, it's great to hear that you are impressed with our platform.

Your recommendation means the world to us, if there’s anything more we can do for you, just let us know.

Warm regards,
Your ProvenExpert team
4.00 out of 5
Good
Recommendation
Desire: Integrate topics specifically adapted to the customer in the evaluation instead of one fits all
Show original
Customer review & rating for:
ProvenExpert.com
21/05/2024mine&make/Peter Peetz
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Peetz,

Thank you for your valuable review and for bringing it to our attention. We pride ourselves on being responsive to our customers' needs, and we greatly appreciate your suggestion regarding the integration of more customized review topics.

We are constantly looking for ways to improve our service and your feedback is very important to our growth. We know that we have forwarded your suggestions to our development team to consider in our ongoing improvement efforts.

If you have any other ideas or specific things you would like to discuss, we would love to hear them. Please do not hesitate to get in touch with us: support@provenexpert.com

Thank you for helping us to improve and we hope to receive an extra star from you in the future.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Reliable platform, clear structuring of functions and very good support. Keep up the good work.
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Customer review & rating for:
ProvenExpert
17/05/2024Dennis Gürtler
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Gürtler,

Thank you for your positive review, we are very pleased to hear that our efforts have met with your approval.

Your encouragement motivates us to continue to improve and maintain our high standards. Please be assured that we are committed to continuing the good work and exceeding your expectations in the future.

Should you have any further feedback or suggestions, please do not hesitate to contact us. We are here for you and look forward to serving you even better.

Thank you again for your support!

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Excellent 👍
Customer review & rating for:
ProvenExpert
14/05/2024Dely B
ProvenExpert.com Comment from ProvenExpert.com:
Dear Dely,

Thank you for the kind review! We're delighted to hear that you had a positive experience. Your satisfaction is our greatest reward.

If there is anything we can so to help or if you have any suggestions please let us know

Best wishes,
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
Very good support
Show original
Customer review & rating for:
Service
10/05/2024Dieter Hoyer
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Hoyer,

Thank you for your 5-star rating and the recognition for our support team! We are very pleased to hear that you received the quality service we strive for. Your satisfaction is our top priority and we look forward to supporting you in the future.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Fast and uncomplicated - I'm delighted!
Show original
Customer review & rating for:
Service
07/05/2024Teresa
ProvenExpert.com Comment from ProvenExpert.com:
Dear Teresa,

Thank you very much for your really great review!
We are really pleased that you are satisfied.
We wish you continued success and happiness!

Best regards
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
Top Top Top
Customer review & rating for:
Online Demo von ProvenExpert.com
03/05/2024Ridvan randjelovic
ProvenExpert.com Comment from ProvenExpert.com:
Liebe Kundin, lieber Kunde,

vielen Dank für Ihre richtig tolle Bewertung!
Es freut uns wirklich sehr, dass wir Sie begeistern konnten und freuen uns noch lange weiter mit Ihnen zusammen zu arbeiten.
Wir wünschen Ihnen weiter viel Erfolg und Freude!

Viele Grüße
Ihr ProvenExpert-Team
5.00 out of 5
Excellent
Recommendation
Very fast customer service. Thank you very much!
Show original
Customer review & rating for:
Service
19/04/2024Ann-Katrin Kruse
ProvenExpert.com Comment from ProvenExpert.com:
Dear Ms. Kruse,

Thank you very much for your kind review. We are very pleased to hear that you were satisfied with the speed of our customer service, it is nice to know that we have met your expectations.

Thank you for choosing us. Should you require any further assistance or have any further questions, please do not hesitate to contact us. Your satisfaction is our top priority!

Yours sincerely,
Your ProvenExpert Team
3.00 out of 5
Average
Full control over the ratings but on the other hand if others also use the system then only the positive ratings come and I think that is not transparent!
Show original
Customer review & rating for:
ProvenExpert.com
17/04/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear customer,

Thank you for sharing your feedback and concerns regarding the transparency of our rating system. We take your suggestions seriously, as our aim is to offer an honest and fair platform that benefits both users and those being rated.

We understand your concern about the visibility of positive reviews compared to potentially less favorable reviews. Our system is designed to encourage constructive feedback, although it is true that profile owners can choose not to post reviews. If you do not publish a review within 72 hours, only the number of reviews published and the date of the last review will be displayed on the seal and the ProvenExpert profile.

This is done for legal reasons and to maintain transparency for consumers. So if you see a profile that only shows the number of reviews, you can see at a glance that the profile owner is not transparent

Would you be willing to discuss your thoughts further? Please contact us at support@provenexpert.com. We greatly appreciate your insights and look forward to the opportunity to make our system even better.

Thank you again for your review.

Yours sincerely,
Your ProvenExpert Team
601 Reviews from
6 other sources
4.42 out of 5
Good
5.00 out of 5
Excellent
2 reviews on Stadtbranchenbuch
 
10/02/2015
5.00 out of 5
Excellent
3 reviews on Amazon
 
11/05/2023
5.00 out of 5
Excellent
2 reviews on Amazon
 
09/08/2022
5.00 out of 5
Excellent
1 review on Capterra
 
03/08/2023
4.70 out of 5
Excellent
19 reviews on Facebook
 
29/05/2023
4.40 out of 5
Good
574 reviews on Google
 
18/07/2024
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All reviews and experiences about ProvenExpert.com are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/05/2014  |  Last update: 27/07/2024   |  Report profile

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