ProvenExpert.com

Evaluation marketing & customer satisfaction analysis

ProvenExpert.com
4.48 out of 5
Good
5,884 Reviews
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The ideal solution for your referral marketing: For more confidence, customers & sales.

With ProvenExpert.com you get the feedback from your customers and present your entire customer evaluations from all platforms in one single rating...
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Contact information

ProvenExpert.com
Quedlinburger Straße 1
10589 Berlin
Germany
Directions

Contact person
Remo Fyda

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Opening hours

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Social Media

96% Recommended
5 stars 3,304
4 stars 1,574
3 stars 307
2 stars 41
1 star 44
Possible applications
Features
Transparency
Privacy
Value
Customer service
Excellent (4.54)
Cost/Benefit
Good (4.38)
Top competencies

Measure of satisfaction

4.61 out of 5
960 Reviews

Customer feedback

4.49 out of 5
996 Reviews

Creates confidence

4.53 out of 5
963 Reviews

5,270 Reviews on ProvenExpert.com

4.50 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Quick and good way to get and show ratings.
Show original
Customer review & rating for:
NPS_Campaign_2.2
10/07/2024Heiko Prang
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Prang,

Thank you very much for your review! We are pleased to hear that you found our platform to be fast and efficient. Our goal is to provide a seamless and user-friendly experience and we are pleased that we have achieved this for you.

We greatly appreciate your support and feedback. If there is anything else we can do to support you or improve your experience, please don't hesitate to let us know.

Thank you again for choosing us and sharing your positive experience with us!

Yours sincerely,
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
I contacted the support team regarding a price/subscription question.
After a very short wait, I was put through to a friendly member of staff who was able to answer all my questions to my satisfaction. Even the fact that we had a slight misunderstanding about the range of functions was not a problem in retrospect!
As a gesture of goodwill, the decision was made in my favor,
I am positively surprised and very enthusiastic!
Originally, a change of tool was on the agenda for cost reasons.
With an individual solution and the excellent service, I have revised my decision and look forward to continuing to use ProvenExpert.
With best regards,
DJ Oliver Lieder
Show original
Customer review & rating for:
Service
10/02/2024DJ Oliver Lieder
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Lieder,

Thank you very much for your kind words.
We are very pleased that we were able to help you.

Please do not hesitate to contact us if you have any further questions or concerns!

With kind regards
Your ProvenExpert Support Team
5.00 out of 5
Excellent
Recommendation
Very satisfied with the service
Show original
Customer review & rating for:
ProvenExpert.com
10/01/2024Rohr Cleaner
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you very much for your kind words.

We are pleased that you are satisfied with our support.

Best regards
Your ProvenExpert Team!
2.00 out of 5
Fair
I do not currently have the added value as I have not yet received a request via Proven-Expert
Show original
Customer review & rating for:
NPS_Campaign_3.1
09/30/2024clean24 Gebäudereinigung
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you very much for your feedback.

We regularly offer free online demos. In these demos, all the important functions and options of the profiles are explained again on screen in approx. 30 minutes.

We would also be happy to take a look at the profile with you so that you can use it to its full extent and the profile can then support you in your everyday life.

Please contact us if you have any questions.

Best regards
Your ProvenExpert Team!
4.50 out of 5
Excellent
Recommendation
Works very well, but unfortunately cannot currently be automatically connected to Flexperto. Since we no longer use Terminpilot, an option to connect to Flexperto would be very helpful.
Show original
Customer review & rating for:
NPS_Campaign_3.3
09/30/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you very much for your feedback.

I will gladly take this into consideration as a customer request.

We will be happy to answer any questions you may have.

Best regards & a good start to the week,
Your ProvenExpert Team!
3.00 out of 5
Average
Recommendation
All in all, I am satisfied with Proven Expert, but I think the price is clearly too high for the service.
I would therefore advise colleagues to collect Google reviews rather than Proven Expert reviews.
Show original
Customer review & rating for:
NPS_Campaign_3.1
09/30/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you very much for your feedback.

Google is very important for local search and should also be maintained.

However, with ProvenExpert you have some advantages over other platforms. For example, reviewers do not have to register, but only need an email address to submit a review.

Also, not only is a score of 1-5 given, but you can also enter industry-specific categories in various surveys (e.g. for the rating of a business). You can also use industry-specific categories in various surveys (e.g. for different products or processes) and tailor the surveys even more precisely by ticking or unticking the categories. This allows you to uncover improvement options even faster.

You can also integrate other platforms such as Google MyBusiness, Facebook or 11880. This gives you and your potential new customers an overview of everything and you are also notified of new reviews on other platforms.

Please contact us if you have any questions.

Best regards & a good start to the week,
Your ProvenExpert Team!
2.50 out of 5
Average
Recommendation
Hello,
I like the options for the raters and the dashboard.
What I don't like are the new products, that I get confused about which of my profiles might still be inconsistent somewhere... I find the price for the rating platform high, which gives me the feeling that it will soon become even more expensive.
Show original
Customer review & rating for:
NPS_Campaign_3.1
09/30/2024Ann Krombholz BERATUNG & COACHING
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you for your feedback.

I assume it is about the additional function Online Directories, a synchronization function to synchronize all existing platforms via your ProvenExpert profile and, if necessary, to set up new ones.

This function can be very helpful for correcting opening hours everywhere at the touch of a button before public holidays or for exchanging current photos wherever possible. It also makes sense for the Google ranking to set up the platforms with identical information.

However, there is of course no obligation to book this additional function, just a note that we offer it.

If you have any questions, please contact us.

Best regards & have a good start to the week,
Your ProvenExpert team!
5.00 out of 5
Excellent
Recommendation
Simply perfect!
Show original
Customer review & rating for:
NPS_Campaign_3.1
09/28/2024goldankauf-krone.de
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you very much for your kind feedback!

We enjoy working with our customers and partners and are delighted if our services can support you in your day-to-day business.

If you have any questions, please do not hesitate to contact us.

Best regards & a good start to the week,
Your ProvenExpert Team!
3.50 out of 5
Good
Recommendation
I am actually satisfied. However, the price is at the pain threshold.
Show original
Customer review & rating for:
NPS_Campaign_3.1
09/28/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you for your feedback.

If you compare the individual providers, you will see that we are not in the upper range ;-)

We also offer discount promotions from time to time and are happy to answer any questions you may have about new or not yet so well-known functions.

In our regular free online demos, all the important functions and options of the profiles are shown on screen again in about 30 minutes. We also support our customers with our insider webinars on topics such as dealing with negative reviews or new features.

If you are interested, please contact us.

Best regards & a good start to the week,
Your ProvenExpert Team!
5.00 out of 5
Excellent
Recommendation
We are very satisfied with Proven-Expert. Above all, we like the fact that the reviews are genuine and can be verified if necessary. This gives us as a company, but also our customers, a high level of protection and security. We can therefore recommend this review platform without reservation.
Show original
Customer review & rating for:
NPS_Campaign_2.2
09/27/2024Bildungsexperten
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you very much for your kind words.

I am pleased that you like our functions.

Of course, we are in favor of transparency and always recommend 100% publication of all reviews.

However, to protect you from reviews from non-customers, you have up to 72 hours to report or publish reviews to us.

If you have any questions, please contact us.

Best regards
Your ProvenExpert Team!
5.00 out of 5
Excellent
Recommendation
Proven Expert is indispensable in business for reputation management and for obtaining qualified customer feedback.
Show original
Customer review & rating for:
NPS_Campaign_1.5
09/27/2024Kutego GmbH
ProvenExpert.com Comment from ProvenExpert.com:
Dear Kutego GmbH,

We are very pleased about your review! Thank you for recognizing Proven Expert as an indispensable tool for reputation management and obtaining qualified customer feedback. We are honored to support companies like yours in these important areas.

If we can assist you in any way or if you have any suggestions, please do not hesitate to contact us. Your feedback is invaluable.

Thank you very much,
Your ProvenExpert team
4.00 out of 5
Good
Recommendation
It is a great way to summarize reviews from different platforms.
It offers the possibility to leave an anonymous review, which is preferred by some clients.
Show original
Customer review & rating for:
NPS_Campaign_3.1
09/27/2024Uwe Kauntz
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Kauntz,

Thank you for your review and for highlighting the benefits of our platform. We are pleased to hear that you recognize these features, which are indeed preferred by many of our users.

Thank you for choosing us and letting us know what you think. We look forward to serving you even better in the future.

Yours sincerely,
Your ProvenExpert team
1.00 out of 5
Poor
I have to pay almost 200€ because I can't speak German well and they mocked me.

I have said many times that I have to cancel,
No she has to pay was the answer
Show original
Customer review & rating for:
Online Demo von ProvenExpert.com
09/26/2024Nikos Bellos
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Bellos,

We are sincerely sorry to hear of your disappointing experience and the frustration it has caused. It is never our intention to make any customer feel disrespected or misunderstood, especially due to language barriers. We take such matters very seriously and would appreciate the opportunity to investigate the matter further.

Please contact us directly at support@provenexpert.com. We would like to better understand your situation and do everything in our power to resolve the matter to your satisfaction.

Your feedback is invaluable to us as it helps us to improve our service and communication. We would like to apologize again for the inconvenience and annoyance this has caused you.

Yours sincerely,
Your ProvenExpert Team
4.50 out of 5
Excellent
Recommendation
We have been using the services of PE in our company for years and can only recommend it to every entrepreneur as well
Show original
Customer review & rating for:
NPS_Campaign_3.3
09/26/2024IMD-NET GmbH
5.00 out of 5
Excellent
Recommendation
Always excellent customer service and professional support - my tip: Every entrepreneur or company should have a PROVEN EXPERT account.
Show original
Customer review & rating for:
Service
09/26/2024Leila Annett Leipelt
4.50 out of 5
Excellent
Recommendation
Helps customers in their choice of advisor and also in the selection of products and offers. Positive customer feedback
Show original
Customer review & rating for:
NPS_Campaign_1.5
09/26/2024Joachim Totzke
4.50 out of 5
Excellent
Recommendation
I would like to see a little more transparency in the awards. If you want to achieve an award, you get a statement about how many positive ratings are still missing. Once you have achieved the award, you no longer have a clue as to how many positive reviews currently count and when you are likely to lose the award because some may have suddenly dropped out due to the 12-month review period.
Show original
Customer review & rating for:
NPS_Campaign_3.3
09/26/2024CETPM GmbH
ProvenExpert.com Comment from ProvenExpert.com:
Dear CETPM GmbH,

Thank you for your insightful review and for bringing it to our attention. We greatly appreciate your feedback as it plays a crucial role in improving the tool.

Your feedback will be forwarded to the relevant team to review how we can make this process even more transparent and informative for all our users.

Thank you again for your constructive feedback. We are happy to assist you with any further concerns and suggestions you may have.

Yours sincerely,
Your ProvenExpert team
1.50 out of 5
Fair
Unfortunately far too expensive, otherwise good.
Show original
Customer review & rating for:
NPS_Campaign_1.5
09/26/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you for your honest feedback and we are pleased to hear that you found our service to be good, apart from the price. We understand your concerns about cost and are constantly working to find the right balance between price and quality of service.

We would be happy to have another opportunity to help you and perhaps offer you options that better suit your budget. Please contact us directly to discuss your specific needs or concerns.

Your satisfaction is important to us and we are happy to discuss it with you.

Yours sincerely,
Your ProvenExpert Team
4.50 out of 5
Excellent
Recommendation
Have already done it
Show original
Customer review & rating for:
NPS_Campaign_3.3
09/25/2024Anna-Sophie Börries I Life Coach
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mrs. Börries,

Thank you very much for your review! We are very pleased that you had a positive experience with us and appreciate your support.

If you have any suggestions, please let us know, we would appreciate any additional feedback you can provide. Our goal is always to exceed your expectations.

Thank you again for choosing our service.

Yours sincerely,
Your ProvenExpert Team
4.50 out of 5
Excellent
Recommendation
Today a client told me, that she saw the recommendations on proven expert. That was the reason she get in touch with me.
Customer review & rating for:
NPS_Campaign_1.4
09/25/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear Bettina,

This is fantastic news – thank you for sharing! Hearing that the recommendations on ProvenExpert played a part in your client's decision to reach out is incredibly rewarding.

We're delighted to contribute to your success, and if there's anything further we can do to support your business, please let us know.

Warmest thanks and wishing you continued success,
Your ProvenExpert team
614 Reviews from
6 other sources
4.32 out of 5
Good
5.00 out of 5
Excellent
2 reviews on Stadtbranchenbuch
 
02/10/2015
5.00 out of 5
Excellent
3 reviews on Amazon
 
05/11/2023
5.00 out of 5
Excellent
2 reviews on Amazon
 
08/09/2022
5.00 out of 5
Excellent
1 review on Capterra
 
08/03/2023
4.70 out of 5
Excellent
19 reviews on Facebook
 
05/29/2023
4.30 out of 5
Good
587 reviews on Google
 
10/10/2024
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All reviews and experiences about ProvenExpert.com are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/09/2014  |  Last update: 10/13/2024   |  Report profile

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