ProvenExpert.com

Evaluation marketing & customer satisfaction analysis

ProvenExpert.com
TOP RECOMMENDATION 2024
4.50 out of 5
Excellent
5,627 Reviews
Contact information
The ideal solution for your referral marketing: For more confidence, customers & sales.

With ProvenExpert.com you get the feedback from your customers and present your entire customer evaluations from all platforms in one single rating...

Contact information

ProvenExpert.com
Quedlinburger Straße 1
10589 Berlin
Germany
Directions

Contact person
Remo Fyda

Images & Videos

97% Recommended
5 stars 3,147
4 stars 1,537
3 stars 282
2 stars 34
1 star 32
Excellent (4.54)
Cost/Benefit
Good (4.38)
Top competencies

Measure of satisfaction

4.61 out of 5
954 Reviews

Customer feedback

4.49 out of 5
989 Reviews

Creates confidence

4.53 out of 5
957 Reviews

5,032 Reviews on ProvenExpert.com

4.51 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
We are very satisfied with Proven Expert. The platform is very user-friendly and the reviews are real and authentic. It is very important for us to receive feedback from customers after completing an order. This is the only way we can continue to optimize ourselves and our service.
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Customer review & rating for:
Proven Expert
13/06/2024Anonymously
5.00 out of 5
Excellent
Recommendation
ProvenExpert's ease of use and transparent evaluation procedures have made it easier for us to gain and maintain the trust of our customers. An indispensable tool for any growing business!
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Customer review & rating for:
Proven Expert
5.00 out of 5
Excellent
Recommendation
Problem described by e-mail, problem was recognized, fixed and the e-mail answered. Everything was resolved within a few hours. Very good service.
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Customer review & rating for:
Service
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you very much for your feedback.

We are very pleased to be able to support you in your daily routine and will be happy to answer any questions you may have.

Best regards
Your ProvenExpert Team!
5.00 out of 5
Excellent
Recommendation
Really impressed great platform. I will recommended again!
Customer review & rating for:
ProvenExpert
31/05/2024Robinson Paul
ProvenExpert.com Comment from ProvenExpert.com:
Dear Robinson,

Thank you so much for your review, it's great to hear that you are impressed with our platform.

Your recommendation means the world to us, if there’s anything more we can do for you, just let us know.

Warm regards,
Your ProvenExpert team
4.00 out of 5
Good
Recommendation
Desire: Integrate topics specifically adapted to the customer in the evaluation instead of one fits all
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Customer review & rating for:
ProvenExpert.com
21/05/2024mine&make/Peter Peetz
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Peetz,

Thank you for your valuable review and for bringing it to our attention. We pride ourselves on being responsive to our customers' needs, and we greatly appreciate your suggestion regarding the integration of more customized review topics.

We are constantly looking for ways to improve our service and your feedback is very important to our growth. We know that we have forwarded your suggestions to our development team to consider in our ongoing improvement efforts.

If you have any other ideas or specific things you would like to discuss, we would love to hear them. Please do not hesitate to get in touch with us: support@provenexpert.com

Thank you for helping us to improve and we hope to receive an extra star from you in the future.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Reliable platform, clear structuring of functions and very good support. Keep up the good work.
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Customer review & rating for:
ProvenExpert
17/05/2024Dennis Gürtler
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Gürtler,

Thank you for your positive review, we are very pleased to hear that our efforts have met with your approval.

Your encouragement motivates us to continue to improve and maintain our high standards. Please be assured that we are committed to continuing the good work and exceeding your expectations in the future.

Should you have any further feedback or suggestions, please do not hesitate to contact us. We are here for you and look forward to serving you even better.

Thank you again for your support!

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Excellent 👍
Customer review & rating for:
ProvenExpert
14/05/2024Dely B
ProvenExpert.com Comment from ProvenExpert.com:
Dear Dely,

Thank you for the kind review! We're delighted to hear that you had a positive experience. Your satisfaction is our greatest reward.

If there is anything we can so to help or if you have any suggestions please let us know

Best wishes,
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Service
10/05/2024Dieter Hoyer
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. Hoyer,

Thank you for your 5-star rating and the recognition for our support team! We are very pleased to hear that you received the quality service we strive for. Your satisfaction is our top priority and we look forward to supporting you in the future.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Fast and uncomplicated - I'm delighted!
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Customer review & rating for:
Service
07/05/2024Teresa
ProvenExpert.com Comment from ProvenExpert.com:
Dear Teresa,

Thank you very much for your really great review!
We are really pleased that you are satisfied.
We wish you continued success and happiness!

Best regards
Your ProvenExpert team
5.00 out of 5
Excellent
Recommendation
Top Top Top
Customer review & rating for:
Online Demo von ProvenExpert.com
03/05/2024Ridvan randjelovic
ProvenExpert.com Comment from ProvenExpert.com:
Liebe Kundin, lieber Kunde,

vielen Dank für Ihre richtig tolle Bewertung!
Es freut uns wirklich sehr, dass wir Sie begeistern konnten und freuen uns noch lange weiter mit Ihnen zusammen zu arbeiten.
Wir wünschen Ihnen weiter viel Erfolg und Freude!

Viele Grüße
Ihr ProvenExpert-Team
5.00 out of 5
Excellent
Recommendation
Very fast customer service. Thank you very much!
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Customer review & rating for:
Service
19/04/2024Ann-Katrin Kruse
ProvenExpert.com Comment from ProvenExpert.com:
Dear Ms. Kruse,

Thank you very much for your kind review. We are very pleased to hear that you were satisfied with the speed of our customer service, it is nice to know that we have met your expectations.

Thank you for choosing us. Should you require any further assistance or have any further questions, please do not hesitate to contact us. Your satisfaction is our top priority!

Yours sincerely,
Your ProvenExpert Team
3.00 out of 5
Average
Full control over the ratings but on the other hand if others also use the system then only the positive ratings come and I think that is not transparent!
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Customer review & rating for:
ProvenExpert.com
17/04/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear customer,

Thank you for sharing your feedback and concerns regarding the transparency of our rating system. We take your suggestions seriously, as our aim is to offer an honest and fair platform that benefits both users and those being rated.

We understand your concern about the visibility of positive reviews compared to potentially less favorable reviews. Our system is designed to encourage constructive feedback, although it is true that profile owners can choose not to post reviews. If you do not publish a review within 72 hours, only the number of reviews published and the date of the last review will be displayed on the seal and the ProvenExpert profile.

This is done for legal reasons and to maintain transparency for consumers. So if you see a profile that only shows the number of reviews, you can see at a glance that the profile owner is not transparent

Would you be willing to discuss your thoughts further? Please contact us at support@provenexpert.com. We greatly appreciate your insights and look forward to the opportunity to make our system even better.

Thank you again for your review.

Yours sincerely,
Your ProvenExpert Team
1.00 out of 5
Poor
Pays overpayment only after two reminders 14 days later and then makes a settlement without prior or at least accompanying communication. Not a good style!
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Customer review & rating for:
Service
ProvenExpert.com Comment from ProvenExpert.com:
Dear Mr. and Mrs. Fendel,

I am sincerely sorry to hear of your recent experience with us regarding the delayed refund. Not only did we fail to meet your expectations, but we also failed to meet our standards for prompt and clear communication. This is certainly not the style of service we strive for.

Rest assured that your feedback will help us improve our processes and avoid similar situations in the future. We are committed to putting things right and hope to regain your trust in our services.

Yours sincerely,
The ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
My experiences with ProvenExpert have so far always been goal-oriented and my concerns have been clarified in a friendly, appreciative and speedy manner. I find the webinars offered here very informative and recommend ProvenExpert wholeheartedly! Thank you very much for your support in moving my company forward!
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Customer review & rating for:
Service
12/04/2024Nicole Freudenberg
ProvenExpert.com Comment from ProvenExpert.com:
Dear customer,

Thank you very much for your great review!
We are really pleased that we were able to help you and that you are so satisfied!
We wish you continued success with your profile.

Best regards,
Your ProvenExpert-Team
5.00 out of 5
Excellent
Recommendation
My experience with Proven Expert has been consistently positive and deserves high praise in every respect. Initially, I had slight difficulties in making direct contact, which initially led to a certain impatience. However, every interaction that followed was characterized by remarkable friendliness, competence and an accommodating attitude. Franziska Keimel deserves special mention, whose efforts were not only precise and prudent, but also accompanied by an exceptionally positive energy. Both on the phone and in email communication, I received fast, appreciative and completely satisfactory support. I look forward to continuing my long-term collaboration with Proven Expert.
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Customer review & rating for:
Service
05/04/2024Claudia Conen
ProvenExpert.com Comment from ProvenExpert.com:
Dear Ms. Conen,

Thank you for taking the time to review your experience with ProvenExpert. We are very pleased to hear that your interactions with us were consistently positive.

We sincerely apologize for the initial difficulties you had in contacting us directly. However, we are glad that our team was able to help you once communication began. We greatly appreciate you recognizing the efforts of our staff to assist you.

We are honored to continue our long-term relationship with you and assure you that we will always provide you with the high level of service and support you have come to expect from ProvenExpert.

Thank you again for your excellent review. We appreciate your loyalty and look forward to speaking with you again in the future.

Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
finally good
Customer review & rating for:
ProvenExpert
01/04/2024Anonymously
ProvenExpert.com Comment from ProvenExpert.com:
Dear reviewer,

Thank you so much for your positive review! We couldn't be happier to hear that you had a great experience with us.

If there's anything else we can do or if you have any further feedback or suggestions, please feel free to let us know. We appreciate your support and value your input as we continuously strive to improve our services.

Once again, thank you for your kind words. We look forward to serving you again in the future.

Best regards,
Your ProvenExpert team
4.60 out of 5
Excellent
Recommendation
ProvenExpert has proven to be a valuable platform for managing my online reputation. The simple sign-up process and intuitive dashboard made it easy for me to effectively collect and showcase customer reviews, which boosted the confidence of new customers. The customizable widgets and detailed surveys provided deep insights into customer satisfaction and helped to improve my offering.

The excellent customer support, which was always on hand with help and advice, deserves special mention. The only criticism is the cost, which can be a challenge for smaller companies. Nevertheless, ProvenExpert is worth investing in for companies that want to strengthen their online presence.
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Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
ProvenExpert.com Comment from ProvenExpert.com:
Dear Dream-Vacation-Florida.com,

Thank you for taking the time to share your feedback with us. We are very pleased to hear that you found our registration process and dashboard user-friendly.

We are very proud of our excellent customer support and are glad that our team was able to assist you with your needs.

Regarding your feedback on cost, we understand the challenges faced by smaller businesses and we offer different pricing models to suit different needs and budgets. We value your input and are continually working to improve our offerings to enhance the user experience.

Thank you for your support and for choosing ProvenExpert to improve your online presence. We appreciate your business and look forward to supporting you in the future.

Yours sincerely,
Your ProvenExpert Team
4.46 out of 5
Good
Recommendation
A great platform for authentic surveys. It would be great if there could be more awards in the future. For example, company XY has received top awards for X years in a row. Here, self-explanatory, at no extra cost.

The support in our package (the highest) is great. However, we would not accept any further costs. PROVEN EXPERT is very good as a figurehead. However, our company has not been able to gain any new customers as a result. However, the reputation is visibly cemented.

The webinars offered are exciting, but not feasible for us in terms of time. More proactive recordings and automatic dispatch by e-mail would be very welcome.

The award sets arrive at our company very late every year. Improvements need to be made here - vacation time etc. are not acceptable reasons.

We haven't used the full range of functions for years - for example Google stars. This is a bit too technically demanding for us.

We use a good service provider for surveys and will continue to use this platform.
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Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you for taking the time to provide us with detailed feedback on your experience with Provenexpert. We appreciate your kind words about our authentic survey platform and the support you received from our highest package.

We understand your suggestion for more awards and will take this into consideration for future improvements.

Your suggestion for more proactive recordings and automated email delivery is valuable and will be taken into consideration when improving our webinar offering for a greater number of dates.

We are constantly working to improve usability and simplify features to make them more accessible to all users.

Thank you again for your valuable feedback. It helps us in our continuous efforts to improve and better meet the needs of our customers. We appreciate your support and look forward to speaking with you in the future.

Yours sincerely,
Your ProvenExpert Team
4.80 out of 5
Excellent
Recommendation
I am completely satisfied with Proven Expert
Show original
Customer review & rating for:
ProvenExpert - allgemeine Zufriedenheit
ProvenExpert.com Comment from ProvenExpert.com:
Dear Rater,

Thank you for taking the time to leave us a review! Your feedback means a lot to us and shows us that we are on the right track when it comes to helping companies succeed in the digital world.

Your positive review not only brightens our day, but also helps other potential customers to choose us.

We look forward to continuing to serve you and provide you with top-notch support. If there is anything we can do to improve your experience, or if you have any suggestions on how we can make it even better, please don't hesitate to contact us. Your suggestions are invaluable to us.

Thank you again for your excellent review and for being a valued customer. We look forward to continuing this journey together and helping you conquer your market!


Yours sincerely,
Your ProvenExpert Team
5.00 out of 5
Excellent
Recommendation
Working with Provenexpert is easy & honest.
Show original
Customer review & rating for:
Proven Expert
21/03/2024Ingo Wegner
ProvenExpert.com Comment from ProvenExpert.com:
Thank you very much for your kind review! We are very pleased to hear that working with Provenexpert was easy and honest for you.

A smooth and transparent cooperation is our top priority and your feedback shows us that we are on the right track. Should you ever have any questions or need further assistance, please do not hesitate to contact us.

Yours sincerely,
Your ProvenExpert team
595 Reviews from
6 other sources
4.42 out of 5
Good
5.00 out of 5
Excellent
2 reviews on Stadtbranchenbuch
 
10/02/2015
5.00 out of 5
Excellent
3 reviews on Amazon
 
11/05/2023
5.00 out of 5
Excellent
2 reviews on Amazon
 
09/08/2022
5.00 out of 5
Excellent
1 review on Capterra
 
03/08/2023
4.70 out of 5
Excellent
19 reviews on Facebook
 
29/05/2023
4.40 out of 5
Good
568 reviews on Google
 
13/06/2024
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All reviews and experiences about ProvenExpert.com are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/05/2014  |  Last update: 17/06/2024   |  Report profile

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