Automobilforum KADEA GmbH

As a customer for many years, I would have liked to have seen some concessions in the costs offered.

I was very annoyed by the fact that I had asked not to fill up the windshield washer fluid, as I am able to do this myself, but it was still on the bill.

Competent and customer-friendly advice. We were very pleased with the speedy completion of the service. Thank you very much.

I have already bought my 7th car from Ford - so much for customer satisfaction.
Yours sincerely
D. Marschner

During the last inspection, the interior was vacuumed out and disinfected.
Not this time

Very good advice from Mr. Stolle, targeted, friendly and needs-oriented.
Many thanks

Professional handling of the purchase of a used car. Promises and deadlines were kept. .

Received an appointment at short notice, friendly and professional advice, quick completion, simply top!

You are only receiving my reply now, as I went on vacation almost immediately after the service appointment.

I am really very satisfied with the work carried out, the communication and the competence of your staff.

I am not satisfied (hence the shortcoming in processing and the deduction in performance) for the following reason:
I booked services and the appointment via the FordPass app without any problems and assumed that these things would then be done or at least checked. I therefore signed the workshop order for the inspection - in good faith that the things and services specified via the FordPass app and confirmed by email would be carried out.

The main point (inspection), including the additional points discussed at the time of acceptance, was processed by your company on time - but the rest was not. This was evident from the fact that the car was not washed. There was no feedback on the problems named separately in the app (a) squeaking brakes; b) coding of all-round lights and obviously no rectification.

When asked about this, the staff at the reception desk said (and perhaps they shouldn't) that they didn't get to see the services and texts specified in the app at all.

So perhaps this is all a misunderstanding and I will be careful in future to announce things a second time.

But please take a look at your processes, because as a customer my expectations were unfortunately not met in this respect - but I will certainly be back ;-).

Best regards and best wishes

Volker Pohland

I thought the final video presentation was very good

Since we have bought all our cars from them so far and have always been very well advised and looked after by Mr. Baginski, we are happy to recommend the dealership to others
LG

Very good advice from sales manager Thomas Engelmann, fair trade-in by salesman Mac-Day Trlica, excellent processing by the service department and its foreman Mr. Olaf Mittelstädt and super professional handover by sales consultant Mr. Sebastian Wille. Kadea can be proud of these employees and should do everything possible to retain them in the company!

As with the purchase, the personal support is simply superb. 1+.

Very friendly and competent, fast work and good advice was very happy and everything worked out great

For health reasons, my mileage was very limited last year. Your customer advisor has adjusted the scope of maintenance accordingly at my request.
Yours sincerely
Jürgen Peters

We are very satisfied with the customer service and the staff. All the staff are always friendly, polite and helpful.

Unfortunately, the vehicle had only been superficially cleaned or refurbished! Under the hood and the door panels in the corners, the car looked as if it was five years old! In reality, it was only seven months old.

Good advice

Unfortunately, the prices are too high.

Not only is great value placed on service here, you also experience it after you have bought a car.
I've had much worse experiences in the past at other dealerships.
I will buy my next car here again. Thank you