We were assured in writing that the car would be reserved for us for 24 hours, as we had a 4-hour drive, and an appointment was made for a test drive. When we arrived for the test drive, we were told that this was not possible due to gardening work and that we could only look at the car. We were also told that the car had already been sold the evening before, even though it had been reserved for us. Also very embarrassing: the salesperson claimed that the cars we were interested in (estates from 2020 and later) all had no reversing camera or sat nav/car play - yet the pictures on the dealership's website show that all the cars we looked at in advance clearly offered these features. We feel like we've been cheekily taken for a ride and the salesperson doesn't know his job. Maybe they didn't want to sell anything. For us, it was a lost day, a lost vacation day, high fuel costs and also a lot of effort for me as a pregnant woman. Consideration and appreciation look different. We are disgusted by such disgusting behavior.
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Translation
we are pleased that you have emphasized this commitment.
Greetings from the DB Autohaus team