Faktor X GmbH

Consulting, sales and services

Faktor X GmbH
TOP SERVICE PROVIDER 2024
TOP RECOMMENDATION 2024
4.82 out of 5
Excellent
135 Reviews
Contact information
Faktor X has been a sales partner for Xerox since 1998 and is number one in the Berlin/Brandenburg area. The company was founded in October 1998 and was first certified as a Premier Partner by Xerox Germany in 2000. As a Xerox Premier Partner,...

Contact information

Faktor X GmbH
Am Borsigturm 44
13507 Berlin
Germany
Directions

Contact person
Markus Nagorsen

99% Recommended
5 stars 115
2 stars 0
1 star 0
Excellent (4.78)
Cost-performance ratio
Excellent (4.60)
Top competencies

Customer loyalty

5.00 out of 5
9 Reviews

Communication

5.00 out of 5
8 Reviews

Professionalism

5.00 out of 5
8 Reviews

120 Reviews on ProvenExpert.com

4.92 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Ladies and Gentlemen,

We are more than satisfied with your device and, in particular, we have a competent contact person in Mr. Leu who takes care of our concerns immediately.

Yours sincerely

Krombholz
Show original
Customer review & rating for:
Kundenorientierung im First Level Support
01/29/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great review, which we are happy to pass on to Mr. Leu.
5.00 out of 5
Excellent
Recommendation
We would like to thank Mr. Leu for his dedicated efforts to get the best out of the appliances. We were presented with options and suggestions for new appliances, which were always in our interest. You feel that you are in good hands with the support, without the typical sales pitch feeling.
If we had any questions or problems, we could always turn to him and received a quick and competent answer.

We would like to thank Mr. Leu as our contact person for his commitment and hope that he will remain with us for a long time to come.
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
01/23/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the praise, which we are happy to pass on to Mr. Leu.
5.00 out of 5
Excellent
Recommendation
They respond promptly to all my inquiries and find a solution.
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
01/23/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback.
3.40 out of 5
Average
The effort involved in reordering consumables is too complicated and costly. No real interest in helping. New requirements and ways of reordering are constantly being demanded. Unfortunately, this causes unnecessary administrative work.
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Customer review & rating for:
Kundenorientierung im First Level Support
01/20/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
It is a pity that you are not satisfied with our service and if you had not given your rating anonymously, we would have been able to check your specific case and remedy it if necessary. Unfortunately, we have no means of doing so.
5.00 out of 5
Excellent
Recommendation
Reliable customer service that gives great advice and security. I don't think you can do better than that!
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
08/10/2023Stefan E. Bischof, Stan Hema G.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you very much for the very positive feedback. We are happy to pass it on to the sales department.
4.80 out of 5
Excellent
Recommendation
Through the personal consultation of Mr. Großer, the bdla was always very well cared for and advised.
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
07/25/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Very patient employee. Always on hand when you need help.
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
07/06/2023Christian F.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great review of our work.
5.00 out of 5
Excellent
Recommendation
Good day. Apart from the very high-quality looking printer, the fast and competent service during setup is particularly worth mentioning! Absolutely recommend.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/30/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you, if you are satisfied, so are we.
5.00 out of 5
Excellent
Recommendation
Thank you for the quick response to our request.
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
06/30/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
If it went fast and well we are also satisfied.
5.00 out of 5
Excellent
Recommendation
After years of problems with our printer, we finally have someone on our side who can help us and we can take care of more important things in the office than the printer.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/29/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
We take care of your printer landscape and you can take care of your work. That's exactly what we want to happen. It's great that it's happening for you now.
5.00 out of 5
Excellent
Recommendation
We were able to significantly reduce our costs for equipment and printing thanks to the recommendations of Faktor X Xerox Vertragspartner Schröter e.K.. Many thanks for that.
Compact Media Agency for Communication GmbH
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Customer review & rating for:
Kundenorientierung in der Beratung
06/29/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback. When something like that comes out of our consultation, we're even more pleased.
4.93 out of 5
Excellent
Recommendation
Very effective and pleasant consultation as well as flexible implementation. Many thanks
Show original
Customer review & rating for:
Kundenorientierung im First Level Support
06/29/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the great review
5.00 out of 5
Excellent
Recommendation
The advice and support are always friendly, fast and competent.
Show original
Customer review & rating for:
Kundenorientierung im First Level Support
06/26/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback. We are particularly pleased when our advice and support are equally convincing.
5.00 out of 5
Excellent
Recommendation
Our contact person Mr. G. always has an open ear for customer concerns is always available and reliable - thank you for the good cooperation!
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
06/22/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the great feedback.
4.60 out of 5
Excellent
Recommendation
We feel very well looked after by the company Faktor X Schröter e. K. . Only with the Xerox supplies of toners it does not work, there is the worm in it. We still have to look for it together.
Show original
Customer review & rating for:
Kundenorientierung im First Level Support
06/21/2023Frau R.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for your great review. The toner thing is very annoying for us as well and in any case where the Xerox supply chain is not working properly, we are looking for the worm to hopefully remove it permanently.
5.00 out of 5
Excellent
Recommendation
We were well advised and for the first time in 16 years we got a device as it was described to us. Again and again with pleasure
Company Systema Elektroanlagen GmbH
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
06/21/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Too bad for you that it had to take so long. But this time it obviously worked out with one of our consultants. Thank you for your evaluation.
5.00 out of 5
Excellent
Recommendation
Price / performance ratio I can not judge, because I do not know what we paid for the service.
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
06/16/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the very good review, which drives us to continue in this way.
5.00 out of 5
Excellent
Recommendation
Competent help combined with very good personal care result in a perfect service.
Show original
Customer review & rating for:
Kundenorientierung im First Level Support
05/10/2023Jana B.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the praise. We try to continue at the level.
4.98 out of 5
Excellent
Recommendation
They seek and find solutions even for extraordinary situations & working environments. The support is provided with a high level of time and personal commitment.
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
04/26/2023Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the great feedback.
5.00 out of 5
Excellent
Recommendation
Very personal attention and reliable help
Show original
Customer review & rating for:
Kundenorientierung in der Beratung
04/05/2023Kirstin R.
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the great feedback.
15 Reviews from
1 other source
4.00 out of 5
Good
4.00 out of 5
Good
15 reviews on Google
 
03/24/2023
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All reviews and experiences about Faktor X GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/21/2020  |  Last update: 02/24/2024   |  Report profile

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