For over 20 years, we have specialized in the distribution of medical supplies for ostomy, incontinence, wound care and enteral nutrition. The homecare provided by our medically trained staff shows new ways to promote the patient's independence and offer him a high level of quality of life.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
Both the theoretical and practical advice was tailored to the situation and very detailed. The advisors also imparted basic theoretical knowledge that allowed us to understand our personal situation and its prospects. We were very positively impressed.
Thank you very much for your 5-star rating and the words of praise. We are delighted that you are satisfied with our advice and "positively impressed". We will of course pass on your praise to the team. Thank you very much. Your Health Team Bavaria
When you're in the situation of needing the healthcare team, everything is still brand new. I had to decide which carrier should help me. To be honest, I had no idea. My choice was simply intuitive. But it was a good choice, because in retrospect it turns out that everything that is promised here on the homepage was also kept and overfilled, many thanks to the entire team
Unfortunately, I had a bad experience with the healthcare team. Only the explanations and instructions of the stoma therapist were good. The transition from the clinic to home did not work, I had to buy the incontinence aids for 12 days in the drugstore. The ostomy therapist had assured me that it would not be a problem to ship the aids to Spain. Also my offer to pay the price difference of the postage, was for the "Homecarepartner with heart and mind" not sufficient and was rejected. I was still made out to be a liar. Calls were not answered and emails only after days. This company is not to be recommended!
I find it very unfortunate that after all the explanations, for which you then ultimately also showed understanding, you now give us a bad rating here.
Ms. Operta had explained to you at an early stage that shipping goods abroad is unfortunately not possible. The reason for this is not the cost, but the tracking of shipments that can not be delivered.
After you then claimed that Sr. Silvana had meant that shipping abroad would be "no problem", I explained it to you again.
Your request to have the matter checked/clarified by our management was also complied with. I consider it reasonable that such a third answer then requires two working days.
Why you bought your material in the drugstore for 12 days, I can not understand. We shipped your supplies immediately after receiving your prescription. The fact that we require a prescription was communicated to you in the clinic and was noted in the enclosed letter of the extensive sample package that you received in advance.
I would particularly like to give Mrs. Weiß a more than positive rating. She is highly committed and has always and very competently stood by us. Her calm and friendly manner must be especially mentioned. A great stoma consultant!!!
I would also like to mention Mrs. Kasper, who also took great care of me in the clinic and on vacation or Nitgällwn. No way was too far for her to help me. Thank you!
I have felt very well cared for for years and am very satisfied. Everything is just right here, I feel well taken care of, professionally competent and friendly accompanied on my way with stoma. I would also like to take this opportunity to thank Karl-Heinz and Christl Trenz, my two great stoma experts, who have been with me for many years. Thanks to the whole team, keep it up!!!
Thank you very much for your star rating and your appreciative words. We are pleased that Ms. Weiß was a good support for you and have immediately passed on your praise to our employee.
We wish you all the best.
Your health team Bavaria
I was in the best hands with my stoma nurse Mrs. Hämmerle and would like to thank her very much. As I have extremely sensitive skin (plaster allergy), I was very tense and nervous. Mrs. Hämmerle accompanied me with a lot of patience and sensitivity as well as the best medical expertise over difficult weeks, first in the clinic and then at my home. In the meantime, the stoma was reattached without any problems. I am very grateful and would highly recommend Gesundheitsteam Bayern.
Thank you very much for your kind words, your appreciation and your decision to share your experience online. We are very happy that you recommend Gesundheitsteam Bayern. But above all, we are pleased that we were able to help you well through the difficult time. The praise to Mrs. Hämmerle will be forwarded to our colleague immediately. She will be very pleased about it.
Thank you for taking the time to share your experience with Gesundheitsteam Bayern online here on the platform. We are very happy when customers are satisfied with our service and will share your feedback with the entire team.
Best regards and a happy Rosenmontag
wishes you your Gesundheitsteam Bayern
Thank you very much for your great feedback. We are pleased to read that you feel well advised and cared for. We will pass on your praise to the whole team.
If there would be the grade 1 with countless stars, your team would have earned it. In particular, I would like to emphasize our supervisor Mrs. Lessel, your expertise, your empathy and your human nature is unparalleled and is not self-evident. Very high praise!!!
Thank you very much for your grade 1 with countless stars. :) We are very happy about your kind words. Your thick praise we have also immediately forwarded to Mrs. Lessl.
With the advice in all areas. In addition, all employees are very competent and always friendly. When it comes to payment terms, it is often much too tight for privately insured people to be able to keep to them. But this is still handled flexibly. If one spends his concern, one is always accommodated to me
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Profile active since 12/19/2018 | Last update: 07/26/2024
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