KVA+

 

KVA+
54 Reviews i
published (82%)
out of 66 reviews
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KVA+ is a service provider for all aspects of private health and long-term care insurance in Germany. KVA+ represents its clients (privately insured and civil servants, or their dependents) in all matters concerning billing and reimbursement of...
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Contact information

KVA+
Altenkesseler Str. 17, Gebäude/B1
66115 Saarbrücken
Germany
Directions

Contact person
Dolunay Erdönmez

Opening hours

Websites

Review from 01/12/2022  
4.20 out of 5
Good
Recommendation
Quality
Value
Services
Realization
Consulting
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Top competencies

Expertise

5.00 out of 5
10 Reviews

Customer loyalty

5.00 out of 5
10 Reviews

Customer focus

4.80 out of 5
10 Reviews

54 Reviews on ProvenExpert.com

4.20 out of 5
Good
Recommendation
The use of your staff to facilitate bills with insurance and aid. Was good. Am satisfied. Everything has worked very well so far....
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Customer review & rating for:
KVA+
01/12/2022U.
KVA+ Comment from KVA+:
Thank you for taking the time to provide feedback and share your positive experience with us and other users.
4.80 out of 5
Excellent
Recommendation
I booked the service for my parents who need care. The relief is noticeable. The burden is much less for everyone involved. Relief is spreading. Thank you, KVA+.
One small drawback: KVA+ is currently difficult to reach by phone. But that is no different at Debeka (insurance group) at the moment. However, the customer portal and e-mail are sufficient for me to keep track. Although a short conversation with the ladies from KVA+ is much nicer!
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Customer review & rating for:
KVA+
01/12/2022A. Z.
KVA+ Comment from KVA+:
Thank you for taking the time to provide feedback and share your positive experience with us and other users.
1.40 out of 5
Poor
Unfortunately, the communication is not right at all. In the time where I have to ask everything and write afterwards by mail, I can rather do it all myself. After half a year very disappointed given up. Except Fr.Fischer apparently no one has a clue when it goes beyond aid and insurance submit drüber. More generve and trouble than benefit, unless you are very wealthy and small change is not interested.
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Customer review & rating for:
KVA+
11/04/2021Anonymously
KVA+ Comment from KVA+:
Thank you for taking the time to provide feedback and share your experience with other users. We are known for our good, courteous service, so we were surprised to read that you had such a negative experience with our billing service. We would like to take your criticism as an opportunity to apologize for any inconvenience caused and to review and optimize our service in the area of customer-oriented communication. We would be very pleased to have a factual exchange with you (we have informed you about this comment by e-mail). Best regards from Saarbrücken - Your KVA+ Team -
5.00 out of 5
Excellent
Recommendation
My father is a private patient. Due to serious illnesses, he is no longer able to settle the accounts for the allowance and insurance himself. After he was classified in care level 3, the paper war broke out in our house. Neither the allowance nor the insurance company were helpful. Then I discovered KVA+. The staff are all friendly and patient. Every single step was explained to me so I can understand everything. I put the receipts in the envelope and send it to KVA and KVA takes it from there. A big thank you to Ms. Petrovic and Mr. Fink for your patience with me! Kind regards
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Customer review & rating for:
KVA+
08/16/2021Kristin F.
5.00 out of 5
Excellent
Recommendation
Particularly noteworthy is the always very friendly mail or telephone contact.
All questions are answered quickly and well explained.
The gain in free time by handing over all the "paperwork", is anyway absolutely priceless!
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Customer review & rating for:
KVA+
07/06/2021Sabine S.
4.60 out of 5
Excellent
Recommendation
Thanks to KVA+, I simply have more time together for my father who needs care.
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Customer review & rating for:
KVA+
07/06/2021Elke J.
5.00 out of 5
Excellent
Recommendation
We are a young family with a small disabled child and entitled to assistance. This young company has already brought us a lot of added value: not only more time for our child! It is thanks to Mrs. Fischer from KVA+ that our severely disabled son was classified in care level 5. On our own, we would not have been able to cope so well with the organizational work involved with insurance and allowances. Unfortunately, the services of KVA+ cannot yet be billed to the long-term care insurance fund. That would be an additional help for us financially! We hope that the authorities will soon recognize the added value for people in need of care. Nevertheless, every cent out of our own pocket is money well invested!
Family F. from L.
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Customer review & rating for:
KVA+
07/05/2021Anonymously
5.00 out of 5
Excellent
Recommendation
I am a family caregiver and have learned to appreciate the service of KVA+ very much. More transparency, no more paperwork. I am very satisfied.
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Customer review & rating for:
KVA+
07/05/2021K.
5.00 out of 5
Excellent
Recommendation
I was impressed by the friendliness and expertise. I am glad to have met such nice people.
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Customer review & rating for:
KVA+
06/01/2021K.
5.00 out of 5
Excellent
Recommendation
Thank you to Mrs. Fischer and team. What they take off our hands regarding my real estate, priv. insured mother, who doctors like to take care of frequently, is really worth a very big thank you. MM
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Customer review & rating for:
KVA+
01/25/2021M. M.
5.00 out of 5
Excellent
Recommendation
Really nice team! Without them I would not manage the billing for our parents with dementia. A real relief in everyday life! Thank you!
I like!
KMS
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Customer review & rating for:
KVA+
10/23/2020Anonymously
4.60 out of 5
Excellent
Recommendation
I am caring for my mother and have statutory insurance myself. After trying to manage the administrative work myself and realizing how much it is, I decided to hire KVA+. The price-performance ratio is really fair and very good. I have been a customer of KVA+ for a few weeks and can give a clear recommendation. My questions are always answered within 24 hours and everything works smoothly. Top, keep it up!
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Customer review & rating for:
KVA+
10/14/2020A.
5.00 out of 5
Excellent
Recommendation
I can totally recommend kva+! As a family caregiver, I can no longer cope with the whole "mountain of applications, documents, bills and prescriptions"!
Am glad that I found the company purely by chance through "Google search"!
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Customer review & rating for:
KVA+
04/20/2020Sylvia M.
4.60 out of 5
Excellent
Recommendation
Super help with billing, it saves a lot of time.
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Customer review & rating for:
KVA+
12/27/2019Carolin A.
4.73 out of 5
Excellent
Recommendation
I have been dependent on outside help and care for several years after a serious accident. Billing health insurance has been a huge burden on me and my family and has always been time-consuming. Somehow I ended up with KVA Plus. So far, I am also very happy with the service. I am pleased with the time I have gained and the super service (especially from Ms. Sattelberger). Thank you!
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Customer review & rating for:
KVA+
10/08/2019Herr S.
5.00 out of 5
Excellent
Recommendation
I am so thankful that I don't have to worry about that stuff anymore. I don't have that many bills, but this way I get it out of my head and professionals take care of it.
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Customer review & rating for:
KVA+
10/07/2019F.
4.90 out of 5
Excellent
Recommendation
My experience with KVA has been very positive throughout and I recommend them without hesitation. Competence combined with creativity as well as assertiveness have helped a lot in my case.
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Customer review & rating for:
KVA+
08/27/2019P.
5.00 out of 5
Excellent
Recommendation
the advice is excellent and the time saved is priceless.
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Customer review & rating for:
KVA+
08/23/2019N.
5.00 out of 5
Excellent
Recommendation
First-class advice and great service. Questions are answered competently. The contribution has already paid for itself through the additional benefits of private health insurance.
Thank you
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Customer review & rating for:
KVA+
08/21/2019J.
5.00 out of 5
Excellent
Recommendation
The personal advice the uncomplicated procedure is very customer-friendly and I can recommend without reservation. Many thanks
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Customer review & rating for:
KVA+
08/21/2019Anonymously
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* All reviews and experiences about KVA+ are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/02/2019  |  Last update: 07/22/2022   |  Report profile

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